Weird problem with indexing

[peter@mxtoolbox.com]

I've pasted a snippet of log showing "unable to parse' attachments and saying they wouldn't be indexed. That's fine but this one message is being retried over and over and I think it might be causing the "Server is slow to respond" pop-up messages that the user is getting. I can't tell if my indexing is borked or if this is routine and eventually it will give up. Any light that can be shed on this would be helpful.

2009-03-11 01:17:22,916 WARN [LmtpServer-77678] [name=user@domain.com;mid=24;] ParsedMessage - Unable to parse part 2 (filename2.docx, application/vnd.openxmlformats-officedocument.wordprocessingml.document) of message with Message-ID <10935577.544791236706956062.JavaMail.root@zimbra. domain.com>.
2009-03-11 01:17:22,917 WARN [LmtpServer-77678] [name=user@domain.com;mid=24;] ParsedMessage - Attachment will not be indexed.
2009-03-11 01:17:22,923 INFO [LmtpServer-77678] [name=user@domain.com;mid=24;] HttpMethodDirector - I/O exception (java.net.SocketException) caught when processing request: Connection reset
2009-03-11 01:17:22,923 INFO [LmtpServer-77678] [name=user@domain.com;mid=24;] HttpMethodDirector - Retrying request
2009-03-11 01:17:22,924 WARN [LmtpServer-77678] [name=user@domain.com;mid=24;] ParsedMessage - Unable to parse part 3 (filename3.docx, application/vnd.openxmlformats-officedocument.wordprocessingml.document) of message with Message-ID <10935577.544791236706956062.JavaMail.root@zimbra. domain.com>.
2009-03-11 01:17:22,925 WARN [LmtpServer-77678] [name=user@domain.com;mid=24;] ParsedMessage - Attachment will not be indexed.

...

2009-03-11 01:18:01,837 INFO [LmtpServer-77678] [name=user@domain.com;mid=24;] HttpMethodDirector - Retrying request
2009-03-11 01:18:01,837 WARN [LmtpServer-77678] [name=user@domain.com;mid=24;] ParsedMessage - Unable to parse part 23 (filename23.pdf, application/pdf) of message with Message-ID <10935577.544791236706956062.JavaMail.root@zimbra. domain.com>.
2009-03-11 01:18:01,838 WARN [LmtpServer-77678] [name=user@domain.com;mid=24;] ParsedMessage - Attachment will not be indexed.
2009-03-11 01:18:01,850 WARN [LmtpServer-77678] [name=user@domain.com;mid=24;] ParsedMessage - Message had analysis errors in 22 parts (Message-Id: <10935577.544791236706956062.JavaMail.root@zimbra. domain.com>, Subject: This is a subject)
2009-03-11 01:18:01,850 INFO [LmtpServer-77678] [name=user@domain.com;mid=24;] index - Temporary error generating index data for item ID: 179005. Indexing will be retried
2009-03-11 01:18:02,199 INFO [LmtpServer-77678] [name=user@domain.com;mid=24;] HttpMethodDirector - I/O exception (java.net.ConnectException) caught when processing request: Connection refused
2009-03-11 01:18:02,443 INFO [LmtpServer-77678] [name=user@domain.com;mid=24;] HttpMethodDirector - Retrying request
2009-03-11 01:18:02,444 WARN [LmtpServer-77678] [name=user@domain.com;mid=24;] ParsedMessage - Unable to parse part 2 (fee statement 3-10-2009 ripple enterprises.pdf, application/pdf) of message with Message-ID <22833163.565901236716026665.JavaMail.root@zimbra. domain.com>.

[tonster]

Originally Posted by peter@mxtoolbox.com

I've pasted a snippet of log showing "unable to parse' attachments and saying they wouldn't be indexed. That's fine but this one message is being retried over and over and I think it might be causing the "Server is slow to respond" pop-up messages that the user is getting. I can't tell if my indexing is borked or if this is routine and eventually it will give up. Any light that can be shed on this would be helpful.

2009-03-11 01:17:22,916 WARN [LmtpServer-77678] [name=user@domain.com;mid=24;] ParsedMessage - Unable to parse part 2 (filename2.docx, application/vnd.openxmlformats-officedocument.wordprocessingml.document) of message with Message-ID <10935577.544791236706956062.JavaMail.root@zimbra. domain.com>.
2009-03-11 01:17:22,917 WARN [LmtpServer-77678] [name=user@domain.com;mid=24;] ParsedMessage - Attachment will not be indexed.
2009-03-11 01:17:22,923 INFO [LmtpServer-77678] [name=user@domain.com;mid=24;] HttpMethodDirector - I/O exception (java.net.SocketException) caught when processing request: Connection reset
2009-03-11 01:17:22,923 INFO [LmtpServer-77678] [name=user@domain.com;mid=24;] HttpMethodDirector - Retrying request
2009-03-11 01:17:22,924 WARN [LmtpServer-77678] [name=user@domain.com;mid=24;] ParsedMessage - Unable to parse part 3 (filename3.docx, application/vnd.openxmlformats-officedocument.wordprocessingml.document) of message with Message-ID <10935577.544791236706956062.JavaMail.root@zimbra. domain.com>.
2009-03-11 01:17:22,925 WARN [LmtpServer-77678] [name=user@domain.com;mid=24;] ParsedMessage - Attachment will not be indexed.

...

2009-03-11 01:18:01,837 INFO [LmtpServer-77678] [name=user@domain.com;mid=24;] HttpMethodDirector - Retrying request
2009-03-11 01:18:01,837 WARN [LmtpServer-77678] [name=user@domain.com;mid=24;] ParsedMessage - Unable to parse part 23 (filename23.pdf, application/pdf) of message with Message-ID <10935577.544791236706956062.JavaMail.root@zimbra. domain.com>.
2009-03-11 01:18:01,838 WARN [LmtpServer-77678] [name=user@domain.com;mid=24;] ParsedMessage - Attachment will not be indexed.
2009-03-11 01:18:01,850 WARN [LmtpServer-77678] [name=user@domain.com;mid=24;] ParsedMessage - Message had analysis errors in 22 parts (Message-Id: <10935577.544791236706956062.JavaMail.root@zimbra. domain.com>, Subject: This is a subject)
2009-03-11 01:18:01,850 INFO [LmtpServer-77678] [name=user@domain.com;mid=24;] index - Temporary error generating index data for item ID: 179005. Indexing will be retried
2009-03-11 01:18:02,199 INFO [LmtpServer-77678] [name=user@domain.com;mid=24;] HttpMethodDirector - I/O exception (java.net.ConnectException) caught when processing request: Connection refused
2009-03-11 01:18:02,443 INFO [LmtpServer-77678] [name=user@domain.com;mid=24;] HttpMethodDirector - Retrying request
2009-03-11 01:18:02,444 WARN [LmtpServer-77678] [name=user@domain.com;mid=24;] ParsedMessage - Unable to parse part 2 (fee statement 3-10-2009 ripple enterprises.pdf, application/pdf) of message with Message-ID <22833163.565901236716026665.JavaMail.root@zimbra. domain.com>.

This wouldn't be the normal indexing, but attachment indexing (convertd) that is causing this. Are you using convertd v2 or convertd v1? I'd highly recommend using convertd v2 if you're not yet, as we've had VERY little problem with it since converting, and it will be the only convertd shipped with ZCS 6.0.