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Thread: Problem with sending emails through the Webmail

  1. #1
    mr_t is offline Starter Member
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    Exclamation Problem with sending emails through the Webmail

    Hey all,

    we have installed the Zimbra Collaboration Suite 5.0 - Open Source Edition on a openSUSE 10.2 inkl. Plesk 8.2.

    We solved our first problem to configure Zimbra to work parallel with Plesks qmail sucessfully, while changing Ports to 725, 7110, 7..., 7... And now we fetch the emails with POP3 from the Plesk Email accounts. Without Problems.
    And until today the Webmail worked fine.

    (Always looking in your forum for the right solution. So you all helped us already.)

    But now we have a strange problem: We can't send emails through the Webmail.

    Always the same error:

    Code:
    Fehler im Netzwerkdienst
    method:	SendMsgRequest
    msg:	system failure: MessagingException
    code:	service.FAILURE
    detail:	soap:Receiver
    trace:	btpool0-8:1236294646386:9ef6c7e4923a5604
    request:	
    
    Body: {
      SendMsgRequest: {
        _jsns: "urn:zimbraMail",
        m: {
          e: [
            0: {
              a: "xxx",
              p: "xxx",
              t: "t"
             },
            1: {
              a: "xxx",
              p: "xxx",
              t: "f"
             }
           ],
          idnt: "xxx",
          mp: [
            0: {
              ct: "multipart/alternative",
              mp: [
                0: {
                  content: {
                    _content: "xxx"
                   },
                  ct: "text/plain"
                 },
                1: {
                  content: {
                    _content: "xxx"
                   },
                  ct: "text/html"
                 }
               ]
             }
           ],
          su: {
            _content: "dsad"
           }
         },
        suid: 1236294644523
       }
     },
    Header: {
      context: {
        _jsns: "urn:zimbra",
        account: {
          _content: "xxx",
          by: "name"
         },
        authToken: "(removed)",
        format: {
          type: "js"
         },
        notify: {
          seq: 37
         },
        sessionId: {
          _content: 136,
          id: 136
         },
        userAgent: {
          name: "ZimbraWebClient - FF3.0 (Win)",
          version: "5.0.13_GA_2791.openSUSE_10.2"
         }
       }
     }
    No error in zimbra.log but the mailbox.log shows this error:

    Code:
    2009-03-05 22:49:14,921 INFO  [btpool0-8] [name=xxx.xxx@xxx;mid=8;ip=xx.xx.xx.xx;ua=ZimbraWebClient - FF3.0 (Win);] soap - ModifyServerRequest
    2009-03-05 22:49:15,199 INFO  [btpool0-8] [name=xxx.xxx@xxx;mid=8;ip=xx.xx.xx.xx;ua=ZimbraWebClient - FF3.0 (Win);] soap - GetAllServersRequest
    2009-03-05 22:49:15,334 INFO  [btpool0-8] [name=xxx.xxx@xxx;mid=8;ip=xx.xx.xx.xx;ua=ZimbraWebClient - FF3.0 (Win);] soap - GetServerRequest
    2009-03-05 22:49:15,450 INFO  [btpool0-8] [name=xxx.xxx@xxx;mid=8;ip=xx.xx.xx.xx;ua=ZimbraWebClient - FF3.0 (Win);] soap - GetAllVolumesRequest
    2009-03-05 22:49:15,508 INFO  [btpool0-8] [name=xxx.xxx@xxx;mid=8;ip=xx.xx.xx.xx;ua=ZimbraWebClient - FF3.0 (Win);] soap - GetCurrentVolumesRequest
    2009-03-05 22:49:15,564 INFO  [btpool0-8] [name=xxx.xxx@xxx;mid=8;ip=xx.xx.xx.xx;ua=ZimbraWebClient - FF3.0 (Win);] soap - GetServerNIfsRequest
    2009-03-05 22:49:17,116 INFO  [btpool0-8] [name=xxx.xxx@xxx;mid=8;ip=xx.xx.xx.xx;ua=ZimbraWebClient - FF3.0 (Win);] soap - GetAllServersRequest
    2009-03-05 22:49:20,004 INFO  [btpool0-8] [name=xxx.xxx@xxx;mid=8;ip=xx.xx.xx.xx;ua=ZimbraWebClient - FF3.0 (Win)/5.0.13_GA_2791.openSUSE_10.2;] soap - SendMsgRequest
    2009-03-05 22:49:20,005 INFO  [btpool0-8] [name=xxx.xxx@xxx;mid=8;ip=xx.xx.xx.xx;ua=ZimbraWebClient - FF3.0 (Win)/5.0.13_GA_2791.openSUSE_10.2;] SendMsg - <SendMsg> LC(mbox=c6fc322f-0bfd-4507-9300-1954898ca895, sessions=112)
    2009-03-05 22:49:20,007 INFO  [btpool0-8] [name=xxx.xxx@xxx;mid=8;ip=xx.xx.xx.xx;ua=ZimbraWebClient - FF3.0 (Win)/5.0.13_GA_2791.openSUSE_10.2;] smtp - Sending message: Message-ID=<450123.151236289760007.JavaMail.root@xxx>, replyType=r
    2009-03-05 22:49:20,019 INFO  [btpool0-8] [name=xxx.xxx@xxx;mid=8;ip=xx.xx.xx.xx;ua=ZimbraWebClient - FF3.0 (Win)/5.0.13_GA_2791.openSUSE_10.2;] mailop - Adding Message: id=3825, Message-ID=<450123.151236289760007.JavaMail.root@xx>, parentId=-1, folderId=5, folderName=Sent.
    2009-03-05 22:49:20,257 INFO  [btpool0-8] [name=xxx.xxx@xxx;mid=8;ip=xx.xx.xx.xx;ua=ZimbraWebClient - FF3.0 (Win)/5.0.13_GA_2791.openSUSE_10.2;] mailop - Deleting Message (id=3825).
    2009-03-05 22:49:20,260 INFO  [btpool0-0] [name=xxx.xxx@xxx;mid=8;ip=xx.xx.xx.xx;ua=ZimbraWebClient - FF3.0 (Win)/5.0.13_GA_2791.openSUSE_10.2;] soap - NoOpRequest
    2009-03-05 22:49:20,312 INFO  [IndexWritersSweeperThread] [] index - open index writers sweep: before=1, closed=0, after=1 (0ms)
    2009-03-05 22:49:20,384 WARN  [btpool0-8] [name=xxx.xxx@xxx;mid=8;ip=xx.xx.xx.xx;ua=ZimbraWebClient - FF3.0 (Win)/5.0.13_GA_2791.openSUSE_10.2;] smtp - exception occurred during SendMsg
    com.zimbra.cs.mailbox.MailSender$SafeMessagingException: Connection refused; chained exception is:
    	java.net.ConnectException: Connection refused
    	at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1378)
    	at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:399)
    	at javax.mail.Service.connect(Service.java:275)
    	at javax.mail.Service.connect(Service.java:156)
    	at javax.mail.Service.connect(Service.java:105)
    	at javax.mail.Transport.send0(Transport.java:168)
    	at javax.mail.Transport.send(Transport.java:98)
    	at com.zimbra.cs.mailbox.MailSender.sendMessage(MailSender.java:535)
    	at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:253)
    	at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:118)
    	at com.zimbra.cs.service.mail.SendMsg.doSendMessage(SendMsg.java:196)
    	at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:156)
    	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:429)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:286)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)
    	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:269)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:190)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
    	at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
    	at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
    	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
    	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
    	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
    	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
    	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
    	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.Server.handle(Server.java:313)
    	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
    	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
    	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
    	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
    	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
    	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
    	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
    2009-03-05 22:49:20,385 INFO  [btpool0-8] [name=xxx.xxx@xxx;mid=8;ip=xx.xx.xx.xx;ua=ZimbraWebClient - FF3.0 (Win)/5.0.13_GA_2791.openSUSE_10.2;] SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: system failure: MessagingException
    ExceptionId:btpool0-8:1236289760385:9ef6c7e4923a5604
    Code:service.FAILURE
    	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
    	at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:330)
    	at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:118)
    	at com.zimbra.cs.service.mail.SendMsg.doSendMessage(SendMsg.java:196)
    	at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:156)
    	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:429)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:286)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)
    	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:269)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:190)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
    	at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
    	at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
    	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
    	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
    	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
    	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
    	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
    	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.Server.handle(Server.java:313)
    	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
    	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
    	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
    	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
    	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
    	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
    	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
    Caused by: com.zimbra.cs.mailbox.MailSender$SafeMessagingException: Connection refused; chained exception is:
    	java.net.ConnectException: Connection refused
    	at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1378)
    	at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:399)
    	at javax.mail.Service.connect(Service.java:275)
    	at javax.mail.Service.connect(Service.java:156)
    	at javax.mail.Service.connect(Service.java:105)
    	at javax.mail.Transport.send0(Transport.java:168)
    	at javax.mail.Transport.send(Transport.java:98)
    	at com.zimbra.cs.mailbox.MailSender.sendMessage(MailSender.java:535)
    	at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:253)
    	... 33 more
    The last thing we were changing before the error appeared, was to change some authentication settings in the MTA. We rolled this settings back, but the error still appeared.

    Sending emails with e.g. Thunderbird through Smtp works still fine.

    Please help.

    Thanks,

    Valentin

  2. #2
    uxbod's Avatar
    uxbod is offline Moderator
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    Default

    Welcome to the forums

    After you rolled back the changes did you perform a
    Code:
    su - zimbra
    zmmtactl stop ; zmmtactl start

  3. #3
    mr_t is offline Starter Member
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    Default

    Yes we did.

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