Time out on External IMAP Account

[randara]

Hi,

I've been able to add some external IMAP account when they have a few mails, but when I try to add an account with a large quantity of mails I get the following error:

2009-03-04 14:43:22,851 INFO  [btpool0-11] [name=user@domain;mid=8;ip=ip_address;ds=IMAP;ua=ZimbraWebClient - SAF3 (Win)/5.0.13_GA_2791.UBUNTU8;] datasource - Importing data for data source 'IMAP'
2009-03-04 14:43:22,998 INFO  [btpool0-11] [name=user@domain;mid=8;ip=ip_address;ds=IMAP;ua=ZimbraWebClient - SAF3 (Win)/5.0.13_GA_2791.UBUNTU8;] datasource - Found new remote folder INBOX.INBOX.Papelera. Creating local folder /IMAP/INBOX/INBOX/Papelera.
2009-03-04 14:43:23,041 INFO  [btpool0-11] [name=user@domain;mid=8;ip=ip_address;ds=IMAP;ua=ZimbraWebClient - SAF3 (Win)/5.0.13_GA_2791.UBUNTU8;] datasource - Found new remote folder INBOX.Papelera. Creating local folder /IMAP/INBOX/Papelera.
2009-03-04 14:43:23,105 INFO  [btpool0-11] [name=user@domain;mid=8;ip=ip_address;ds=IMAP;ua=ZimbraWebClient - SAF3 (Win)/5.0.13_GA_2791.UBUNTU8;] datasource - Found new remote folder INBOX.sentmail. Creating local folder /IMAP/INBOX/sentmail.
2009-03-04 14:43:23,141 INFO  [btpool0-11] [name=user@domain;mid=8;ip=ip_address;ds=IMAP;ua=ZimbraWebClient - SAF3 (Win)/5.0.13_GA_2791.UBUNTU8;] datasource - Found new remote folder INBOX.drafts. Creating local folder /IMAP/INBOX/drafts.
2009-03-04 14:43:23,142 INFO  [btpool0-11] [name=user@domain;mid=8;ip=ip_address;ds=IMAP;ua=ZimbraWebClient - SAF3 (Win)/5.0.13_GA_2791.UBUNTU8;] datasource - Found new remote folder INBOX. Creating local folder /IMAP/INBOX.
2009-03-04 14:44:23,143 INFO  [btpool0-11] [name=user@domain;mid=8;ip=ip_address;ds=IMAP;ua=ZimbraWebClient - SAF3 (Win)/5.0.13_GA_2791.UBUNTU8;] datasource - Import completed for data source 'IMAP'
2009-03-04 14:44:23,143 INFO  [btpool0-11] [name=user@domain;mid=8;ip=ip_address;ds=IMAP;ua=ZimbraWebClient - SAF3 (Win)/5.0.13_GA_2791.UBUNTU8;] SoapEngine - handler exception com.zimbra.common.service.ServiceException: system failure: * BYE JavaMail Exception: java.net.SocketTimeoutException: Read timed out
ExceptionId:btpool0-11:1236194063142:fda533f3f110c743
Code:service.FAILURE
        at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
        at com.zimbra.cs.datasource.ImapImport.importData(ImapImport.java:361)
        at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:154)
        at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:120)
        at com.zimbra.cs.service.mail.ImportData.handle(ImportData.java:62)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:429)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:286)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:269)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:190)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
        at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
        at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.Server.handle(Server.java:313)
        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
        at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
        at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
        at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
        at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
        at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
Caused by: javax.mail.StoreClosedException: * BYE JavaMail Exception: java.net.SocketTimeoutException: Read timed out
        at com.sun.mail.imap.IMAPFolder.throwClosedException(IMAPFolder.java:2439)
        at com.sun.mail.imap.IMAPFolder.doCommand(IMAPFolder.java:2559)
        at com.sun.mail.imap.IMAPFolder.getSeparator(IMAPFolder.java:623)
        at com.zimbra.cs.datasource.ImapImport.importData(ImapImport.java:320)
        ... 33 more

Is this happening to any of you, any ideas?

[cpm]

Well, I too am having this same problem. I wish I had some info.

Would be really nice if someone had some insight on this.

Does zimbra treat external imap accounts as a regular imap client, and behave accordingly?
I.E. Does it fetch the headers, then grab the body of the email when requested? Or does
it attempt to grab the entire user mailstore and index and sort it?

[cpm]

It acts as if there is some hard limit getting hit.

There is an open bug on this, but no action. It's a few months old
as well. No traffic, no action.

Bug 31202 – Larger Mailbox size causes problem to sync mails from External IMAP account


Further, it's kinda obvious that Zimbra does not behave as an imap client. it does in fact pull in all the mail, and index and sort it.
A regular imap client would be a great deal more useful in cases like these, where folks have old mail archives going back
for many years, and are many gigs in size.

[cpm]

Just tried it with an account that has 72K mails totaling 501M.
Still fails and bails with a Fetch FAILED error.

Does this even work?
I have to assume that it does. However, with external IMAP folder of any
real size, it fails.