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Thread: Activesync w/ Outlook Connector Kills Outlook

  1. #1
    jnetman1 is offline Intermediate Member
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    Default Activesync w/ Outlook Connector Kills Outlook

    We've been battling with trying to get Activesync to work with the Outlook connector (and Outlook 2003) for the last few days on multiple machines (including clean XP installs) and have not had much luck. The connector works fine with Outlook until you dare to try to sync your PDA. The following has been our experience:

    If Outlook is open when you do the sync, the data syncs into outlook, then outlook promptly crashes. Subsequent attempts to run Outlook get you in, but it crashes again within about a minute (probably when it attempts the Zimbra sync.)

    If you sync with Outlook closed, Activesync looks like it is working, but in the end says that every item is unresolved, kicking out an error code 8007000E generally on each item. If you open Outlook at this point, it says "..../Zimbra.zdb is already in use by the maximum number of applications." You then remove the PDA, reopen Outlook, and get the same behavior as above (crashes in about a minute.) The only difference is that this time, none of the data is synced.

    We've tried this on a variety of Outlook patch levels, from a stock 2003 install to an SP2 + Outlook update, and still have had no luck. This functionality is relatively critical for us, so any help and/or workarounds/alternatives would be greatly appreciated.

  2. #2
    jnetman1 is offline Intermediate Member
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    Mac sync works great - if only I could tell them all to get a mac!

  3. #3
    KevinH's Avatar
    KevinH is offline Expert Member
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    Does this PDA/Phone have the ability to do over-the-air sync? For example I've got a Dell Axim X51v with WM5 and it doesn't have any problem syncing directly to Zimbra (no need for Outlook or ActiveSync desktop client). Just connect with Wifi and off you go. I'll let somebody else look at the desktop sync issue as I've not used that with my PDA's/Phones.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  4. #4
    jnetman1 is offline Intermediate Member
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    Default We got it!

    We have solved the problem. If Mark/Space software has been installed on the PocketPC to sync it with a Mac, when you sync it with a PC it crushes outlook. Appears to be an MS problem rather than a Zimbra problem. Good to note for a troubleshooting database however.

  5. #5
    sam
    sam is offline Zimbra Employee
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    Can you let us know what device, version of activesync, and versions of additional software you have so we can verify it is not a zimbra problem?
    Sam Khavari

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