entire account sharing doesn't show messages

[kdrikc]

Hello,

I've got a case with the "entire account sharing" feature (Zmmailbox - Zimbra :: Wiki) where the folders in the shared account doesn't list their messages.
As you can see on the attached screenshot the messages are hidden even if the folder say there's some unread item.
When logged with the target shared account the items are normaly listed.

The setup follow exactely the following:

zmmailbox -z -m info@domain.com mfg / account admin@domain.com rwixd
zmmailbox -z -m admin@domain.com cm /shared info@domain.com /

Details folders of the grantee:

mbox admin@domain.com> gaf
        Id  View      Unread   Msg Count  Path
----------  ----  ----------  ----------  ----------
         1  conv           0           0  /
        16  docu           0           0  /Briefcase
        10  appo           0           0  /Calendar
        14  mess           0           0  /Chats
         7  cont           0           0  /Contacts
         6  mess           0           0  /Drafts
        13  cont           0           1  /Emailed Contacts
         2  mess           0           6  /Inbox
       340  mess           0           0  /info@domain.com
       338  mess           3           4  /info@domain.com/Inbox (info@domain.com:2)
         4  mess           0           1  /Junk
        12  wiki           0           0  /Notebook
         5  mess           0           5  /Sent
        15  task           0           0  /Tasks
         3  conv           0          24  /Trash
       337  conv           0           0  /shared (info@domain.com:1)
67bc576c-4  docu           0           0  /shared/Briefcase
67bc576c-4  appo           0           0  /shared/Calendar
67bc576c-4  mess           0           0  /shared/Chats
67bc576c-4  cont           0           0  /shared/Contacts
67bc576c-4  mess           0           0  /shared/Drafts
67bc576c-4  cont           0           0  /shared/Emailed Contacts
67bc576c-4  mess           3           4  /shared/Inbox
67bc576c-4  mess         114         147  /shared/Junk
67bc576c-4  wiki           0           0  /shared/Notebook
67bc576c-4  mess           0           0  /shared/Sent
67bc576c-4  task           0           0  /shared/Tasks
67bc576c-4  conv           0           1  /shared/Trash
67bc576c-4  mess           0           0  /shared/Trash/Box info@domain.com

Well, I dont know nothing about the inner of zimbra but the only thing that can warn me is that the all items in the 'shared' folder got a same id value: 67bc576c-4

Thanks,
cedric.

[uxbod]

Please update your profile with the output from

su - zimbra
zmcontrol -v

as what you are seeing may be specific to the version you are running; and potentially resolved in a later release.

[kdrikc]

Please update your profile ...

Ok done!
cedric

[flums]

I was able to reproduce the same on RHEL5 with same results. Nothing in the folders...

[kdrikc]

Hello,

Any tips on this so that I could go further to find a solution?

Thanks,
cedric

[flums]

Originally Posted by kdrikc

Hello,

Any tips on this so that I could go further to find a solution?

Thanks,
cedric

I don't, hopefully somebody else have.

[kdrikc]

So nobody would help here?

[bdial]

if you're a network edition customer then you might want to put in a support request or fill out a bug report on bugzilla

[tonster]

I remember seeing this behavior now when I was running 5.0.13, however I'm unable to reproduce it now running 5.0.14. Can you try upgrading and see if that resolves the issue for you?

[kdrikc]

I've tried with 5.0.14 and this didn't resolve the issue!