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Thread: [SOLVED] Auto-reply not working with a domain alias

  1. #1
    SuperBeaker is offline Trained Alumni
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    Default [SOLVED] Auto-reply not working with a domain alias

    I have a problem with a domain alias not cooperating with an auto-reply feature for an email account.

    We have a domain (example.com) and a domain alias for that domain (alias.com). We have an account setup for HR (careers@example.com) that auto-replies to the sender and forwards the message to an account owned by an actual human (hrperson@alias.com).

    If we send email to careers@example.com, both the forward and the auto-reply work. However, if we send an email to careers@alias.com, only the forward works.

    Any ideas? Here's all the relevant info I can think of:

    Code:
    server: CentOS 5.2 x86_64
    Zimbra: zcs-NETWORK-5.0.12_GA_2789.RHEL5_64.20090126020907
    kernel: 2.6.18-53.1.19.el5
    
    [zimbra@server ~]$ zmprov gd alias.com | grep -v Gal
    # name alias.com
    dc: msd
    o: alias.com domain
    objectClass: dcObject
    objectClass: organization
    objectClass: zimbraDomain
    zimbraAdminConsoleCatchAllAddressEnabled: FALSE
    zimbraAdminConsoleDNSCheckEnabled: FALSE
    zimbraAdminConsoleLDAPAuthEnabled: FALSE
    zimbraAdminConsoleSkinEnabled: FALSE
    zimbraDomainName: alias.com
    zimbraDomainStatus: active
    zimbraDomainType: alias
    zimbraFreebusyExchangeCachedInterval: 60d
    zimbraFreebusyExchangeCachedIntervalStart: 7d
    zimbraId: d01efe81-4042-4b9c-a10d-761512585400
    zimbraMailCatchAllAddress: @alias.com
    zimbraMailCatchAllForwardingAddress: @example.com
    zimbraMailStatus: enabled
    
    [zimbra@server ~]$ zmprov ga careers@example.com | grep -E "Office|Forward"
    zimbraFeatureMailForwardingEnabled: TRUE
    zimbraFeatureMailForwardingInFiltersEnabled: TRUE
    zimbraFeatureOutOfOfficeReplyEnabled: TRUE
    zimbraPrefForwardIncludeOriginalText: includeBody
    zimbraPrefForwardReplyInOriginalFormat: FALSE
    zimbraPrefForwardReplyPrefixChar: >
    zimbraPrefMailForwardingAddress: hrperson@alias.com
    zimbraPrefOutOfOfficeFromDate: 20090201000000Z
    zimbraPrefOutOfOfficeReply: I got your email.
    zimbraPrefOutOfOfficeReplyEnabled: TRUE
    zimbraPrefOutOfOfficeUntilDate: 25001231000000Z

  2. #2
    SuperBeaker is offline Trained Alumni
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    Default

    Found info on the wiki that helped: ManagingDomains - Zimbra :: Wiki

    Code:
    # zmprov gd example.com | grep zimbraId
    zimbraId: ddfa80a1-f22e-47bd-8496-4770d56dd849
    # zmprov md alias.com zimbraDomainAliasTargetId ddfa80a1-f22e-47bd-8496-4770d56dd849
    This did the trick (no restart of any services needed). Now auto-reply and forward works for both the real domain and the alias domain.

  3. #3
    Tibor is offline New Member
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    Default Auto-Reply in virtual domains

    Dear all,

    currently we have a problem with the auto-reply-message within zimbra.

    our domain is zimbra.example.com and all user have accouts with user@zimbra.example.com

    We have set the zimbraMailCatchAllAddress to @example.com.

    THE PROBLEM:

    When I write an email to user@zimbra.example.com the auto-reply message works fine! But when I write an email to user@example.com the auto-reply doesn't work.

    Whats wrong? Please help us!

  4. #4
    Tibor is offline New Member
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    Thumbs up

    Quote Originally Posted by Tibor View Post
    Dear all,

    currently we have a problem with the auto-reply-message within zimbra.

    our domain is zimbra.example.com and all user have accouts with user@zimbra.example.com

    We have set the zimbraMailCatchAllAddress to @example.com.

    THE PROBLEM:

    When I write an email to user@zimbra.example.com the auto-reply message works fine! But when I write an email to user@example.com the auto-reply doesn't work.

    Whats wrong? Please help us!
    THE SOLUTION:

    execute for every account: /opt/zimbra/bin/zmprov ma user@subdomain zimbraPrefOutOfOfficeDirectAddress user@domain

  5. #5
    bragon is offline Starter Member
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    Default

    Hi

    You could re-open this thread

    Because i do this :
    tructruc.com is my master domain truc.fr is my aliasdomain

    zmprov gd tructruc.com | grep zimbraId

    zmprov md truc.fr zimbraDomainAliasTargetId 73726bc8-xxxx-xxxx-xxxx-xxxxxxxxxxx

    it doesn't work ...

    When i send an email on truc@tructruc.com i have a out of office reply.
    When i send an email on truc@truc.fr i don't have a out of office reply.

    SO ....

    I try to do this :



    zmprov ma truc@truc.fr zimbraPrefOutOfOfficeDirectAddress truc@tructruc.com

    And i have the same issues !

    i'm using 5.0.18 Opensource edition

  6. #6
    mailman.33's Avatar
    mailman.33 is offline Loyal Member
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    Talking Good job Tibor and Superbreaker

    Hi,

    First of all, thanks a bunch to Tibor and superbreaker. I use ZCS 6.0.5 and the solution Tibor provided worked for me perfectly. Though the solution superbreaker gave didn't work with my release. I am not sure why.

    Great job guys, keep running and hope to see you guys on the way! hoohaa

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