[SOLVED] Auto-reply not working with a domain alias

[SuperBeaker]

I have a problem with a domain alias not cooperating with an auto-reply feature for an email account.

We have a domain (example.com) and a domain alias for that domain (alias.com). We have an account setup for HR (careers@example.com) that auto-replies to the sender and forwards the message to an account owned by an actual human (hrperson@alias.com).

If we send email to careers@example.com, both the forward and the auto-reply work. However, if we send an email to careers@alias.com, only the forward works.

Any ideas? Here's all the relevant info I can think of:

server: CentOS 5.2 x86_64
Zimbra: zcs-NETWORK-5.0.12_GA_2789.RHEL5_64.20090126020907
kernel: 2.6.18-53.1.19.el5

[zimbra@server ~]$ zmprov gd alias.com | grep -v Gal
# name alias.com
dc: msd
o: alias.com domain
objectClass: dcObject
objectClass: organization
objectClass: zimbraDomain
zimbraAdminConsoleCatchAllAddressEnabled: FALSE
zimbraAdminConsoleDNSCheckEnabled: FALSE
zimbraAdminConsoleLDAPAuthEnabled: FALSE
zimbraAdminConsoleSkinEnabled: FALSE
zimbraDomainName: alias.com
zimbraDomainStatus: active
zimbraDomainType: alias
zimbraFreebusyExchangeCachedInterval: 60d
zimbraFreebusyExchangeCachedIntervalStart: 7d
zimbraId: d01efe81-4042-4b9c-a10d-761512585400
zimbraMailCatchAllAddress: @alias.com
zimbraMailCatchAllForwardingAddress: @example.com
zimbraMailStatus: enabled

[zimbra@server ~]$ zmprov ga careers@example.com | grep -E "Office|Forward"
zimbraFeatureMailForwardingEnabled: TRUE
zimbraFeatureMailForwardingInFiltersEnabled: TRUE
zimbraFeatureOutOfOfficeReplyEnabled: TRUE
zimbraPrefForwardIncludeOriginalText: includeBody
zimbraPrefForwardReplyInOriginalFormat: FALSE
zimbraPrefForwardReplyPrefixChar: >
zimbraPrefMailForwardingAddress: hrperson@alias.com
zimbraPrefOutOfOfficeFromDate: 20090201000000Z
zimbraPrefOutOfOfficeReply: I got your email.
zimbraPrefOutOfOfficeReplyEnabled: TRUE
zimbraPrefOutOfOfficeUntilDate: 25001231000000Z

[SuperBeaker]

Found info on the wiki that helped: ManagingDomains - Zimbra :: Wiki

# zmprov gd example.com | grep zimbraId
zimbraId: ddfa80a1-f22e-47bd-8496-4770d56dd849
# zmprov md alias.com zimbraDomainAliasTargetId ddfa80a1-f22e-47bd-8496-4770d56dd849

This did the trick (no restart of any services needed). Now auto-reply and forward works for both the real domain and the alias domain.

[Tibor]

Dear all,

currently we have a problem with the auto-reply-message within zimbra.

our domain is zimbra.example.com and all user have accouts with user@zimbra.example.com

We have set the zimbraMailCatchAllAddress to @example.com.

THE PROBLEM:

When I write an email to user@zimbra.example.com the auto-reply message works fine! But when I write an email to user@example.com the auto-reply doesn't work.

Whats wrong? Please help us!

[Tibor]

Originally Posted by Tibor

Dear all,

currently we have a problem with the auto-reply-message within zimbra.

our domain is zimbra.example.com and all user have accouts with user@zimbra.example.com

We have set the zimbraMailCatchAllAddress to @example.com.

THE PROBLEM:

When I write an email to user@zimbra.example.com the auto-reply message works fine! But when I write an email to user@example.com the auto-reply doesn't work.

Whats wrong? Please help us!

THE SOLUTION:

execute for every account: /opt/zimbra/bin/zmprov ma user@subdomain zimbraPrefOutOfOfficeDirectAddress user@domain

[bragon]

Hi

You could re-open this thread

Because i do this :
tructruc.com is my master domain truc.fr is my aliasdomain

zmprov gd tructruc.com | grep zimbraId

zmprov md truc.fr zimbraDomainAliasTargetId 73726bc8-xxxx-xxxx-xxxx-xxxxxxxxxxx

it doesn't work ...

When i send an email on truc@tructruc.com i have a out of office reply.
When i send an email on truc@truc.fr i don't have a out of office reply.

SO ....

I try to do this :



zmprov ma truc@truc.fr zimbraPrefOutOfOfficeDirectAddress truc@tructruc.com

And i have the same issues !

i'm using 5.0.18 Opensource edition

[mailman.33]

Hi,

First of all, thanks a bunch to Tibor and superbreaker. I use ZCS 6.0.5 and the solution Tibor provided worked for me perfectly. Though the solution superbreaker gave didn't work with my release. I am not sure why.

Great job guys, keep running and hope to see you guys on the way! hoohaa