Briefcase Upload Not Working

[uxbod]

When I attempt to upload a word document I am getting the following error

2009-01-29 13:53:45,988 INFO  [IndexWritersSweeperThread] [] index - open index writers sweep: before=2, closed=0, after=2 (0ms)
2009-01-29 13:53:55,517 INFO  [btpool0-221] [name=uxbod@xxxxxxxx.net;mid=4;ip=192.168.1.90;ua=Mozilla/5.0 (X11;; U;; Linux i686;; en-GB;; rv:1.9.0.5) Gecko/2008121622 Ubuntu/8.10 (intrepid) Firefox/3.0.5;] mailbox - FileUploadServlet received Upload: { accountId=a096fa11-5b13-4b67-bedd-e5be991b5a30, time=Thu Jan 29 13:53:55 GMT 2009, uploadId=57818d31-b81d-492d-9748-bc69ec71d38c:f24d32bc-83a4-417a-860a-2c12f37c1cf1, uxbodtest.doc}
2009-01-29 13:53:55,602 INFO  [btpool0-221] [name=uxbod@xxxxxxx.net;mid=4;ip=192.168.1.90;ua=ZimbraWebClient - FF3.0 (Linux)/5.0.12_GA_2789.RHEL5;] soap - BatchRequest
2009-01-29 13:53:55,602 INFO  [btpool0-221] [name=uxbod@xxxxxxx.net;mid=4;ip=192.168.1.90;ua=ZimbraWebClient - FF3.0 (Linux)/5.0.12_GA_2789.RHEL5;] soap - (batch) SaveDocumentRequest
2009-01-29 13:53:55,700 WARN  [btpool0-221] [name=uxbod@xxxxxxx.net;mid=4;ip=192.168.1.90;ua=ZimbraWebClient - FF3.0 (Linux)/5.0.12_GA_2789.RHEL5;] MimeHandlerManager - Unable to instantiate MIME handler
java.lang.ClassNotFoundException: com.zimbra.cs.mime.handler.ConverterHandler
        at java.net.URLClassLoader$1.run(URLClassLoader.java:200)
        at java.security.AccessController.doPrivileged(Native Method)
        at java.net.URLClassLoader.findClass(URLClassLoader.java:188)
        at java.lang.ClassLoader.loadClass(ClassLoader.java:306)
        at java.lang.ClassLoader.loadClass(ClassLoader.java:251)
        at org.mortbay.jetty.webapp.WebAppClassLoader.loadClass(WebAppClassLoader.java:375)
        at org.mortbay.jetty.webapp.WebAppClassLoader.loadClass(WebAppClassLoader.java:337)
        at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:319)
        at java.lang.Class.forName0(Native Method)
        at java.lang.Class.forName(Class.java:164)
        at com.zimbra.cs.extension.ExtensionUtil.loadClass(ExtensionUtil.java:167)
        at com.zimbra.cs.mime.MimeHandlerManager.loadHandler(MimeHandlerManager.java:149)
        at com.zimbra.cs.mime.MimeHandlerManager.getMimeHandler(MimeHandlerManager.java:82)
        at com.zimbra.cs.mime.ParsedDocument.<init>(ParsedDocument.java:75)
        at com.zimbra.cs.mime.ParsedDocument.<init>(ParsedDocument.java:62)
        at com.zimbra.cs.mailbox.Mailbox.createDocument(Mailbox.java:6458)
        at com.zimbra.cs.wiki.WikiPage$LocalWikiPage.create(WikiPage.java:155)
        at com.zimbra.cs.wiki.Wiki.addPage(Wiki.java:661)
        at com.zimbra.cs.service.wiki.SaveDocument.handle(SaveDocument.java:150)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:429)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:276)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:269)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:190)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
        at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
        at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.Server.handle(Server.java:313)
        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
        at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
        at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
        at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
        at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
        at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)

[jholder]

Was this an downgrade from NE..or an upgrade to NE?

This isn't the Mac version, is it?

[uxbod]

All details are in my profile John This was a upgrade to NE from FOSS at around version 5.0.4 IIRC.

Hmmm, could it be this ?

The zimbra-convertd package is a beta package for Network Edition customers that implements the ZCS 6.0 method of using convertd. For more information, contact Zimbra support.

[jholder]

can you make sure these files exist?

./keyview-10.5.0.0/conf/mimetypes.properties
./openssl-0.9.8g/ssl/man/man1/smime.1
./lib/conf/zimbra_mimehandlers.ldif
./openldap-2.3.43.5z/etc/openldap/zimbra_mimehandlers.ldif

starting from /opt/zimbra

replace the version numbers with ones that you have.

[uxbod]

[root@office opt]# find . -name mimetypes.properties -o -name smime.1 -o -name zimbra_mimehandlers.ldif
./zimbra/openldap-2.3.43.7z/etc/openldap/zimbra_mimehandlers.ldif
./zimbra/keyview-10.5.0.0/conf/mimetypes.properties
./zimbra/openssl-0.9.8i/ssl/man/man1/smime.1
./zimbra/lib/conf/zimbra_mimehandlers.ldif

TXT documents work fine, but PDFs aswell do not work.

[jholder]

That makes sense. txt files don't need conversions. Everything else (except maybe pictures) will fail.

There's a class missing somewhere, and it has to do with convertd.

[jholder]

Did this just start happening? or has it been happening for a while.

[uxbod]

Is there a process I could strace ? Have just tried to do it on

UID        PID  PPID  C STIME TTY          TIME CMD
zimbra   18802     1  0 08:35 ?        00:00:00 /opt/zimbra/httpd-2.2.8/bin/httpd -k start -f /opt/zimbra/convertd/conf/httpd.conf

including following forks and nothing was generated.

[uxbod]

It was happening on 5.0.11 aswell should have followed up earlier but thought would check again when 5.0.12 came out.