[SOLVED] Problem Pulling External Account

[Phloyd]

This feature was working great until yesterday. It continues working on about 100 accounts just fine. However, I have one account that is throwing the following error, and I have no idea why. Hoping someone can help me out. Here is the error:

2009-01-20 06:18:12,279 INFO [ScheduledTask-9] [name=bcolley@someoutfit.com;mid=248;ds=WDS Email;] datasource - Import completed for data source 'WDS Email'
2009-01-20 06:18:12,279 WARN [ScheduledTask-9] [name=bcolley@someoutfit.com;mid=248;ds=WDS Email;] datasource - Scheduled DataSource import failed.
com.zimbra.common.service.ServiceException: system failure: Unable to connect to mail store: DataSource: { id=65dc8b95-75a2-4b98-b72b-d82baf359b1c, type=pop3, isEnabled=true, name=WDS Email, host=maverick.someoutfit.com, port=110, connectionType=cleartext, username=colleyb, folderId=2 }
ExceptionId:ScheduledTask-9:1232453892279:bf86bc1516b8379c
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.datasource.Pop3Import.connect(Pop3Im port.java:302)
at com.zimbra.cs.datasource.Pop3Import.importData(Pop 3Import.java:99)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:158)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:124)
at com.zimbra.cs.datasource.DataSourceTask.call(DataS ourceTask.java:78)
at com.zimbra.cs.datasource.DataSourceTask.call(DataS ourceTask.java:30)
at com.zimbra.common.util.TaskScheduler$TaskRunner.ca ll(TaskScheduler.java:98)
at java.util.concurrent.FutureTask$Sync.innerRun(Futu reTask.java:269)
at java.util.concurrent.FutureTask.run(FutureTask.jav a:123)
at java.util.concurrent.ScheduledThreadPoolExecutor$S cheduledFutureTask.access$301(ScheduledThreadPoolE xecutor.java:65)
at java.util.concurrent.ScheduledThreadPoolExecutor$S cheduledFutureTask.run(ScheduledThreadPoolExecutor .java:168)
at java.util.concurrent.ThreadPoolExecutor$Worker.run Task(ThreadPoolExecutor.java:650)
at java.util.concurrent.ThreadPoolExecutor$Worker.run (ThreadPoolExecutor.java:675)
at java.lang.Thread.run(Thread.java:595)
Caused by: javax.mail.AuthenticationFailedException: Unable to open user's INBOX

[uxbod]

If you telnet to the remote host on port 110 and manually enter the credentials does it work ?

[Phloyd]

Yes, that works fine. What's weird is that it appears to me that the Zimbra system is saying, ok, I have mail here but I can't dump it from the remote system into your inbox, because I can't open your inbox. That doesn't make sense to me because it fails when I am logged into to zimbra mail as the user and do a manual pull as well with the same type of error.

[Bill Brock]

I would try deleting that external account setup. Reindex the mail box and then resetup for the external account.

[Phloyd]

OK, thanks. That worked.