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Thread: [SOLVED] Problem Pulling External Account

  1. #1
    Phloyd is offline Active Member
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    Default [SOLVED] Problem Pulling External Account

    This feature was working great until yesterday. It continues working on about 100 accounts just fine. However, I have one account that is throwing the following error, and I have no idea why. Hoping someone can help me out. Here is the error:

    2009-01-20 06:18:12,279 INFO [ScheduledTask-9] [name=bcolley@someoutfit.com;mid=248;ds=WDS Email;] datasource - Import completed for data source 'WDS Email'
    2009-01-20 06:18:12,279 WARN [ScheduledTask-9] [name=bcolley@someoutfit.com;mid=248;ds=WDS Email;] datasource - Scheduled DataSource import failed.
    com.zimbra.common.service.ServiceException: system failure: Unable to connect to mail store: DataSource: { id=65dc8b95-75a2-4b98-b72b-d82baf359b1c, type=pop3, isEnabled=true, name=WDS Email, host=maverick.someoutfit.com, port=110, connectionType=cleartext, username=colleyb, folderId=2 }
    ExceptionId:ScheduledTask-9:1232453892279:bf86bc1516b8379c
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.datasource.Pop3Import.connect(Pop3Im port.java:302)
    at com.zimbra.cs.datasource.Pop3Import.importData(Pop 3Import.java:99)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:158)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:124)
    at com.zimbra.cs.datasource.DataSourceTask.call(DataS ourceTask.java:78)
    at com.zimbra.cs.datasource.DataSourceTask.call(DataS ourceTask.java:30)
    at com.zimbra.common.util.TaskScheduler$TaskRunner.ca ll(TaskScheduler.java:98)
    at java.util.concurrent.FutureTask$Sync.innerRun(Futu reTask.java:269)
    at java.util.concurrent.FutureTask.run(FutureTask.jav a:123)
    at java.util.concurrent.ScheduledThreadPoolExecutor$S cheduledFutureTask.access$301(ScheduledThreadPoolE xecutor.java:65)
    at java.util.concurrent.ScheduledThreadPoolExecutor$S cheduledFutureTask.run(ScheduledThreadPoolExecutor .java:168)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run Task(ThreadPoolExecutor.java:650)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run (ThreadPoolExecutor.java:675)
    at java.lang.Thread.run(Thread.java:595)
    Caused by: javax.mail.AuthenticationFailedException: Unable to open user's INBOX
    Last edited by Phloyd; 01-20-2009 at 12:06 PM.

  2. #2
    uxbod's Avatar
    uxbod is offline Moderator
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    Default

    If you telnet to the remote host on port 110 and manually enter the credentials does it work ?

  3. #3
    Phloyd is offline Active Member
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    Yes, that works fine. What's weird is that it appears to me that the Zimbra system is saying, ok, I have mail here but I can't dump it from the remote system into your inbox, because I can't open your inbox. That doesn't make sense to me because it fails when I am logged into to zimbra mail as the user and do a manual pull as well with the same type of error.

  4. #4
    Bill Brock is offline Outstanding Member
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    Default Maybe.

    I would try deleting that external account setup. Reindex the mail box and then resetup for the external account.

  5. #5
    Phloyd is offline Active Member
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    Default

    OK, thanks. That worked.

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