1. In Zimbra Admin Console, Create a distribution list, firstname.lastname@example.org, and add each internal support agent to that list. this takes care of all support personnel receiving the incoming e-mail.
2. cc email@example.com on replies, and responses will also be sent to all users on outgoing mail.
3. (optional) Ask the fine folks at Zimbra how they manage their support e-mails using one incoming support e-mail address. They may have a better solution
8.0.3 UBUNTU10_04 UBUNTU10_04 NETWORK
8.0.3 UBUNTU10_04 UBUNTU10_04 FOSS