Training to Not Junk from a sender.

[kibrenner]

For weeks now, I have been religiously clicking the "Not Junk" button in the Web interface to train the spam filter, however Zimbra is still fighting me on one particular sender (although not ALL of the email from that sender) Is there a way to "Whitelist" from a domain? I have even created filters, but they aren't working. Here is the header from one of the emails:

X-DSPAM-Result: Whitelisted
X-DSPAM-Confidence: 0.9901
X-DSPAM-Probability: 0.0000
X-DSPAM-Signature: 4968f26c223258624419426
X-DSPAM-Factors: 27,
X-Virus-Scanned: amavisd-new at our.server.net
X-Spam-Flag: NO
X-Spam-Score: -1.114
X-Spam-Level:
X-Spam-Status: No, score=-1.114 tagged_above=-10 required=6.6
tests=[AWL=0.027, BAYES_00=-2.599, HTML_MESSAGE=0.001,
MIME_HTML_ONLY=1.457]

As you can see, DSPAM has it whitelisted.. no flag... Yet it still ends up in my Junk folder.

Any ideas?

[uxbod]

Welcome to the forums

Do you have any mail filters that may be moving the messages into Junk ? It may just be a mis-configuration of one of them.