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Thread: Mail deferred with Connection timed out

  1. #1
    Miklos Kalman is offline Loyal Member
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    Default Mail deferred with Connection timed out

    Hi,

    I recently setup another server with Zimbra (this time a FOSS version). Everything went smooth. The server can receive email without any trouble. When trying to send however I get the following error on the web client:

    The email is queued in the mailserver and never gets delivered. I am trying to send to a gmail account.


    Looking at the logs I get this message:

    Dec 21 15:22:31 mail postfix/smtpd[28445]: connect from mail.servername.com[XXX.XXX.XXX.XXX]
    Dec 21 15:22:31 mail postfix/smtpd[28445]: B5CFC6A702EE: client=mail.servername.com[XXX.XXX.XXX.XXX]
    Dec 21 15:22:31 mail postfix/cleanup[28448]: B5CFC6A702EE: message-id=<1901058934.351229869351589.JavaMail.root@mail. servername.com>
    Dec 21 15:22:31 mail postfix/qmgr[18000]: B5CFC6A702EE: from=<mkalman@servername.com>, size=1195, nrcpt=1 (queue active)
    Dec 21 15:22:31 mail postfix/smtpd[28445]: disconnect from mail.servername.com[XXX.XXX.XXX.XXX]
    Dec 21 15:22:31 mail amavis[18345]: (18345-01) ESMTP::10024 /opt/zimbra/data/amavisd/tmp/amavis-20081221T152231-18345: <mkalman@servername.com> -> <miklos.kalman@gmail.com> SIZE=1195 Received: from mail.servername.com ([127.0.0.1]) by localhost (mail.servername.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <miklos.kalman@gmail.com>; Sun, 21 Dec 2008 15:22:31 +0100 (CET)
    Dec 21 15:22:31 mail amavis[18345]: (18345-01) Checking: JAcxpmm3I8gW [XXX.XXX.XXX.XXX] <mkalman@servername.com> -> <miklos.kalman@gmail.com>
    Dec 21 15:22:31 mail clamd[4414]: SelfCheck: Database status OK.
    Dec 21 15:22:32 mail postfix/smtpd[28452]: connect from localhost.localdomain[127.0.0.1]
    Dec 21 15:22:32 mail postfix/smtpd[28452]: 401736A702F7: client=localhost.localdomain[127.0.0.1]
    Dec 21 15:22:32 mail postfix/cleanup[28448]: 401736A702F7: message-id=<1901058934.351229869351589.JavaMail.root@mail. servername.com>
    Dec 21 15:22:32 mail postfix/qmgr[18000]: 401736A702F7: from=<mkalman@servername.com>, size=1668, nrcpt=1 (queue active)
    Dec 21 15:22:32 mail postfix/smtpd[28452]: disconnect from localhost.localdomain[127.0.0.1]
    Dec 21 15:22:32 mail amavis[18345]: (18345-01) FWD via SMTP: <mkalman@servername.com> -> <miklos.kalman@gmail.com>,BODY=7BIT 250 2.6.0 Ok, id=18345-01, from MTA([127.0.0.1]:10025): 250 2.0.0 Ok: queued as 401736A702F7
    Dec 21 15:22:32 mail amavis[18345]: (18345-01) Passed CLEAN, [XXX.XXX.XXX.XXX] [XXX.XXX.XXX.XXX] <mkalman@servername.com> -> <miklos.kalman@gmail.com>, Message-ID: <1901058934.351229869351589.JavaMail.root@mail.ser vername.com>, mail_id: JAcxpmm3I8gW, Hits: -0.047, size: 1194, queued_as: 401736A702F7, 512 ms
    Dec 21 15:22:32 mail postfix/smtp[28449]: B5CFC6A702EE: to=<miklos.kalman@gmail.com>, relay=127.0.0.1[127.0.0.1]:10024, delay=0.57, delays=0.03/0.02/0.02/0.5, dsn=2.0.0, status=sent (250 2.0.0 Ok: queued as 401736A702F7)
    Dec 21 15:22:32 mail postfix/qmgr[18000]: B5CFC6A702EE: removed
    Dec 21 15:22:32 mail amavis[18345]: (18345-01) extra modules loaded: /opt/zimbra/zimbramon/lib/x86_64-linux-thread-multi/auto/Net/SSLeay/autosplit.ix, /opt/zimbra/zimbramon/lib/x86_64-linux-thread-multi/auto/Net/SSLeay/randomize.al, IO/Socket/SSL.pm, Net/LDAP/Extension.pm, Net/SSLeay.pm
    Dec 21 15:23:02 mail postfix/smtp[28453]: connect to gmail.com[66.249.91.83]: Connection timed out (port 25)


    Please help.

    Miklos

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by Miklos Kalman View Post
    Dec 21 15:23:02 mail postfix/smtp[28453]: connect to gmail.com[66.249.91.83]: Connection timed out (port 25)
    That server may be down, try a connection via telnet to that IP on port 25 and see what the response is. You may also be trying to connect to the wrong IP, I don't believe that's the google smtp server. You should also check there's no outbound blocking of port 25 i.e. no firewall and/or SElinux.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by Miklos Kalman View Post
    I tried to send to gmail with another Zimbra (NE 5.0.10) and it worked perfectly there. However there the log was different, alot more entries but a successful delivery. Any ideas what I am doing wrong on the first :
    Please don't post a ton of logs in the forums unless you're asked to. I've already given you a test to try from the 'failing' server, have you tried a telnet to that ip shown in the logs? Have you also checked the firewall, SElinux and any outbound blocks on port 25?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
    Miklos Kalman is offline Loyal Member
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    Hi, Sorry for the long paste. The server doesn't have SELinux enabled, nor a firewall and nothing is blocking port 25 as it can deliver to my other server's addresses. The other server takes a different approach to delivering the email to a gmail account. It is full of slapd calls, whereas the new server just tries to connect and fails. What could be causing this.

    Thanks,
    Miklos

  5. #5
    Miklos Kalman is offline Loyal Member
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    I have also tried to send mail to a yahoo email account but receive the same error:

    Dec 21 17:03:03 mail postfix/smtp[17479]: 34E9F6A7031E: to=<account@yahoo.com>, relay=none, delay=60, delays=0.01/0/60/0, dsn=4.4.1, status=deferred (connect to yahoo.com[206.190.60.37]: Connection timed out)

    Please help.

    Thanks,
    Miklos

  6. #6
    Miklos Kalman is offline Loyal Member
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    The same effect also happens when trying to send mail to other locations like yahoo.com, gmail.com, hushmail.com. They all get deferred with a connection timeout.

    Any ideas? Please help since I am really stuck on this one.

    Thanks,
    Miklos

  7. #7
    willy85 is offline Intermediate Member
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    I'm having a similar situation like this. Does anyone has found any solution for this problem? Thanks in advance

  8. #8
    maumar is offline Elite Member
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    none solved the issue? i have it, too
    Why zimbra does not try another ip, after the first one?
    if (connect to gmail.com[173.194.35.22]:25: Connection timed out)
    is in timeout, try another one, isn't it?

    Edit:
    I solved using this post:
    Using A instead of MX record, in spite of setting
    "Enable DNS lookups
    The Zimbra MTA makes an explicit DNS query for the MX record of the recipient domain. The default is enabled. If this option is disabled, set a relay host in the Relay MTA for external delivery field. "

    In my case, it was unchecked
    Last edited by maumar; 11-17-2012 at 03:41 PM. Reason: i add something

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