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Thread: Error when emailling Zimbra Support

  1. #1
    fir3x is offline Intermediate Member
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    Default Error when emailling Zimbra Support

    Hey
    We are having an issue in the office with Zimbra. We are trying to renew our licence but we are unable to email the support people, every email sent to a @zimbra.com address is bounced back with the following message(from the log file):
    Dec 16 10:31:53 mail2 postfix/smtp[22398]: 80D801BD1087: to=<xxxx@zimbra.com>, relay=mta01.zimbra.com[207.126.229.143]:25, delay=2.5, delays=0.01/0.02/0.79/1.6, dsn=5.0.0, status=bounced (host mta01.zimbra.com[207.126.229.143] said: 550 domain of xxxx@ouraddress.co.uk does not designate 213.xx.218.xx as permitted sender (in reply to MAIL FROM command))
    i have removed some information from log entry for security. Can anyone help or suggest what is happening. this error only occurs with zimbra.com addresses

  2. #2
    uxbod's Avatar
    uxbod is offline Moderator
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    Welcome to the forums

    Do you have SPF records setup on your domain ?
    Last edited by uxbod; 12-16-2008 at 04:24 AM. Reason: Missed a welcome :)

  3. #3
    phoenix is offline Zimbra Consultant & Moderator
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    Is this a new install and do I read your profile correctly - you've installed NE on FC7? If that's the case you're running NE on an unsupported distribution and only the versions listed here are supported.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
    fir3x is offline Intermediate Member
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    Quote Originally Posted by uxbod View Post
    Welcome to the forums

    Do you have SPF records setup on your domain ?
    Sorry what does SPF stand for

    @phoenix: yes the server is running FC7 but how does that help with the issue i am having

  5. #5
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by fir3x View Post
    Sorry what does SPF stand for
    Sender Policy Framework - SPF: Project Overview

    Quote Originally Posted by fir3x View Post
    @phoenix: yes the server is running FC7 but how does that help with the issue i am having
    It doesn't except for the fact you will be unable to get support if you're running Zimbra on an unsupported distribution.

    You appear to have an invalid SPF record, whoever set it up has entered the following:

    Code:
    v=spf1 mx -all
    and that's incorrect, it should read:

    Code:
    v=spf1 mx ~all
    note the change of character before the 'all'. You need to have the DNS SPF record fixed.

    I also asked if this is a new install, is it? You need to move this install to a supported distribution as I mentioned earlier.
    Last edited by phoenix; 12-16-2008 at 04:39 AM.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    fir3x is offline Intermediate Member
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    Quote Originally Posted by phoenix View Post
    Sender Policy Framework - SPF: Project Overview

    It doesn't except for the fact you will be unable to get support if you're running Zimbra on an unsupported distribution.

    You have an invalid SPF record, whoever set it up has entered the following:

    Code:
    v=spf1 mx -all
    and that's incorrect, it should read:

    Code:
    v=spf1 mx ~all
    note the change of character before the 'all'. You need to have the DNS SPF record fixed.

    I also asked if this is a new install, is it? You need to move this install to a supported distribution as I mentioned earlier.
    The system has been running on FC7 for a year or so and zimbra has been recently updated to 5.0.11. so you could say it is a new install.
    I guess i will need to move it to a supported distro if it is that important. Could i use Fedora 8/9 instead of RHEL5 seeing as they have similar codebases

  7. #7
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by fir3x View Post
    The system has been running on FC7 for a year or so and zimbra has been recently updated to 5.0.11. so you could say it is a new install.
    I guess i will need to move it to a supported distro if it is that important. Could i use Fedora 8/9 instead of RHEL5 seeing as they have similar codebases
    No, FC8/FC9 are not supported distribuions - only the distributions on the page I've given you earlier are supported. There is no QA done on any other distributions than those listed for NE and it cannot be guaranteed to run smoothly.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    fir3x is offline Intermediate Member
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    Quote Originally Posted by phoenix View Post
    No, FC8/FC9 are not supported distribuions - only the distributions on the page I've given you earlier are supported. There is no QA done on any other distributions than those listed for NE and it cannot be guaranteed to run smoothly.
    Ok thank you for your help i will look into the DNS SPF settings and migrating to a supported distribution

  9. #9
    phoenix is offline Zimbra Consultant & Moderator
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    OK, a migration isn't that difficult but do ask in the forums if you have any questions about it. You'll also find some articles in the wiki (as well as the forums) that will help.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
    phoenix is offline Zimbra Consultant & Moderator
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    Just some added information for your original post, you should email your sales contact for licence renewal not support.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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