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Thread: can't send mail from external account

  1. #1
    mgreen9 is offline New Member
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    Default can't send mail from external account

    hi all,

    i have an external account setup, however when i reply to an email recieved on this account, or when i explicity set it as the 'sending account' when creating a new email, the email is still sent using the primary account.

    any help is much appreciated.

    -mark

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    You need to set-up the detail in the user preferences/Persona, have you done that?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    mgreen9 is offline New Member
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    thanks for replying Bill.

    there is already an imap account there so adding a persona doesn't seem intuitive to me, but i tried anyway.

    the problem is that From email address is hardcoded to her primary account address. the box is greyed out and i can't specify to use the 2nd imap account (libertynoodle.com).

    screenshot attached.

    any ideas?
    Attached Images Attached Images

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    You need to set the option 'Allow sending email from any address' in the Admin UI/COS/yourcos/Preferences/Sending Mail - then try again.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    mgreen9 is offline New Member
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    thanks bill. that did the trick!

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