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Thread: Problem sending mails

  1. #1
    fmodola is offline Special Member
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    Default Problem sending mails

    I try desesperatly to send mail to an external domain (actual production domain).
    Before some modifications (which one of the long list ?), it worked properly, but i don't understand why NOW it rejects the recipient address (franck.modola@botanic.com) while it accepts the other (fmodola@botanic.com).
    The two recipients exist on the production server, and I've configured the MTA to relay to the server IP 192.168.101.31 on port 25.
    I've tried from two Zimbra accounts with no change ...


    HTML Code:
    2006-04-11 17:29:08,734 INFO  [http-443-Processor99] [] ZimbraContext - requested session no longer exists: 1
    2006-04-11 17:29:08,737 INFO  [http-443-Processor99] [mid=3;ip=192.168.102.82;name=modo@localhost.localdomain;] SendMsg - <SendMsg> LC(mbox=16a34923-3
    7fa-4eb4-ad4b-9e81ce01ebeb, sessions=[])
    2006-04-11 17:29:08,770 INFO  [http-443-Processor99] [mid=3;ip=192.168.102.82;name=modo@localhost.localdomain;] FileBlobStore - Stored size=371 wrote=
    371 path=/opt/zimbra/store/incoming/1144801597969-1.msg vol=1 digest=46v,7qCI4ovjN9Gw9fbCFtL0QlI=
    2006-04-11 17:29:08,772 INFO  [http-443-Processor99] [mid=3;ip=192.168.102.82;name=modo@localhost.localdomain;] FileBlobStore - Renamed id=501 mbox=3
    oldpath=/opt/zimbra/store/incoming/1144801597969-1.msg newpath=/opt/zimbra/store/0/3/msg/0/501-602.msg
    2006-04-11 17:29:08,817 INFO  [http-443-Processor99] [mid=3;ip=192.168.102.82;name=modo@localhost.localdomain;] mailbox - Added message id=501 digest=
    46v,7qCI4ovjN9Gw9fbCFtL0QlI= mailbox=3 rcpt=:API:
    2006-04-11 17:29:08,932 WARN  [http-443-Processor99] [mid=3;ip=192.168.102.82;name=modo@localhost.localdomain;] SendMsg - exception ocurred during Sen
    dMsg
    javax.mail.SendFailedException: Invalid Addresses;
      nested exception is:
            class com.sun.mail.smtp.SMTPAddressFailedException: 550 <Franck.MODOLA@botanic.com>: Recipient address rejected: botanic.com
    
            at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1141)
            at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:536)
            at javax.mail.Transport.send0(Transport.java:151)
            at javax.mail.Transport.send(Transport.java:80)
            at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:243)
            at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:165)
            at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:154)
            at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:107)
            at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:252)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:163)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:84)
            at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:228)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
            at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:152)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
            at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:526)
            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
            at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:825)
            at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:738)
            at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:526)
            at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
            at java.lang.Thread.run(Thread.java:595)
    2006-04-11 17:29:08,936 INFO  [http-443-Processor99] [mid=3;ip=192.168.102.82;name=modo@localhost.localdomain;] SoapEngine - handler exception
    com.zimbra.cs.mailbox.MailServiceException: Invalid address: Franck MODOLA <Franck.MODOLA@botanic.com>
            at com.zimbra.cs.mailbox.MailServiceException.internal_SEND_FAILURE(MailServiceException.java:327)
            at com.zimbra.cs.mailbox.MailServiceException.SEND_ABORTED_ADDRESS_FAILURE(MailServiceException.java:331)
            at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:321)
            at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:165)
            at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:154)
            at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:107)
            at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:252)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:163)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:84)
            at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:228)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
            at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:152)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
            at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:526)
            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
            at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:825)
            at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:738)
            at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:526)
            at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
            at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
            at java.lang.Thread.run(Thread.java:595)
    Caused by: javax.mail.SendFailedException: Invalid Addresses;
      nested exception is:
            class com.sun.mail.smtp.SMTPAddressFailedException: 550 <Franck.MODOLA@botanic.com>: Recipient address rejected: botanic.com
    
            at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1141)
            at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:536)
            at javax.mail.Transport.send0(Transport.java:151)
            at javax.mail.Transport.send(Transport.java:80)
            at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:243)
            ... 25 more
    If you can see something else in these logs ... help is needed !

    Thanks in advance.

  2. #2
    KevinH's Avatar
    KevinH is offline Expert Member
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    Default

    We need to see the postfix logs... /var/log/zimbra.log
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  3. #3
    fmodola is offline Special Member
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    Default

    You can see the last try (with the same recipient), tested this morning :

    HTML Code:
    Apr 12 11:20:03 localhost zimbramon[29962]: 29962:info: 2006-04-12 11:20:03, QUEUE: 0 0 
    Apr 12 11:20:03 localhost zimbramon[29965]: 29965:info: 2006-04-12 11:20:02, DISK: : dev: /dev/sda3, mp: /, tot: 8670, avail: 5878 
    Apr 12 11:20:03 localhost zimbramon[29965]: 29965:info: 2006-04-12 11:20:02, DISK: : dev: /dev/sda1, mp: /boot, tot: 251, avail: 224 
    Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: antispam: Running 
    Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: antivirus: Running 
    Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: ldap: Running 
    Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: logger: Running 
    Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: mailbox: Running 
    Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: mta: Running 
    Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: snmp: Running 
    Apr 12 11:21:14 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: antispam: Running 
    Apr 12 11:21:14 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: antivirus: Running 
    Apr 12 11:21:14 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: ldap: Running 
    Apr 12 11:21:14 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: logger: Running 
    Apr 12 11:21:14 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: mailbox: Running 
    Apr 12 11:21:14 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: mta: Running 
    Apr 12 11:21:15 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: snmp: Running 
    Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: antispam: Running 
    Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: antivirus: Running 
    Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: ldap: Running 
    Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: logger: Running 
    Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: mailbox: Running 
    Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: mta: Running 
    Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: snmp: Running 
    [B]Apr 12 11:22:14 localhost postfix/smtpd[30763]: initializing the server-side TLS engine
    Apr 12 11:22:14 localhost postfix/smtpd[30763]: connect from localhost.localdomain[127.0.0.1]
    Apr 12 11:22:14 localhost postfix/smtpd[30763]: NOQUEUE: reject: RCPT from localhost.localdomain[127.0.0.1]: 550 <Eric.BOUCHET@botanic.com>: Recipient address rejected: botanic.com; from=<fmodola@botanic.com> to=<Eric.BOUCHET@botanic.com> proto=ESMTP helo=<localhost.localdomain>
    Apr 12 11:22:14 localhost postfix/smtpd[30763]: disconnect from localhost.localdomain[127.0.0.1][/B]
    Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: antispam: Running 
    Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: antivirus: Running 
    Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: ldap: Running 
    Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: logger: Running 
    Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: mailbox: Running 
    Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: mta: Running 
    Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: snmp: Running 
    Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: antispam: Running 
    Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: antivirus: Running 
    Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: ldap: Running 
    Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: logger: Running 
    Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: mailbox: Running 
    Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: mta: Running 
    Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: snmp: Running 

  4. #4
    bobby is offline Zimbra Employee
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    Default

    do these commands return expected results?

    su - zimbra
    zmprov gd botanic.com
    zmprov ga Eric.BOUCHET@botanic.com

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