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  #1 (permalink)  
Old 04-11-2006, 08:01 AM
Special Member
  
Posts: 123
Default Problem sending mails
I try desesperatly to send mail to an external domain (actual production domain).
Before some modifications (which one of the long list ?), it worked properly, but i don't understand why NOW it rejects the recipient address (franck.modola@botanic.com) while it accepts the other (fmodola@botanic.com).
The two recipients exist on the production server, and I've configured the MTA to relay to the server IP 192.168.101.31 on port 25.
I've tried from two Zimbra accounts with no change ...


HTML Code:
2006-04-11 17:29:08,734 INFO  [http-443-Processor99] [] ZimbraContext - requested session no longer exists: 1
2006-04-11 17:29:08,737 INFO  [http-443-Processor99] [mid=3;ip=192.168.102.82;name=modo@localhost.localdomain;] SendMsg - <SendMsg> LC(mbox=16a34923-3
7fa-4eb4-ad4b-9e81ce01ebeb, sessions=[])
2006-04-11 17:29:08,770 INFO  [http-443-Processor99] [mid=3;ip=192.168.102.82;name=modo@localhost.localdomain;] FileBlobStore - Stored size=371 wrote=
371 path=/opt/zimbra/store/incoming/1144801597969-1.msg vol=1 digest=46v,7qCI4ovjN9Gw9fbCFtL0QlI=
2006-04-11 17:29:08,772 INFO  [http-443-Processor99] [mid=3;ip=192.168.102.82;name=modo@localhost.localdomain;] FileBlobStore - Renamed id=501 mbox=3
oldpath=/opt/zimbra/store/incoming/1144801597969-1.msg newpath=/opt/zimbra/store/0/3/msg/0/501-602.msg
2006-04-11 17:29:08,817 INFO  [http-443-Processor99] [mid=3;ip=192.168.102.82;name=modo@localhost.localdomain;] mailbox - Added message id=501 digest=
46v,7qCI4ovjN9Gw9fbCFtL0QlI= mailbox=3 rcpt=:API:
2006-04-11 17:29:08,932 WARN  [http-443-Processor99] [mid=3;ip=192.168.102.82;name=modo@localhost.localdomain;] SendMsg - exception ocurred during Sen
dMsg
javax.mail.SendFailedException: Invalid Addresses;
  nested exception is:
        class com.sun.mail.smtp.SMTPAddressFailedException: 550 <Franck.MODOLA@botanic.com>: Recipient address rejected: botanic.com

        at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1141)
        at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:536)
        at javax.mail.Transport.send0(Transport.java:151)
        at javax.mail.Transport.send(Transport.java:80)
        at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:243)
        at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:165)
        at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:154)
        at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:107)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:252)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:163)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:84)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:228)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:152)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:526)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:825)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:738)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:526)
        at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
        at java.lang.Thread.run(Thread.java:595)
2006-04-11 17:29:08,936 INFO  [http-443-Processor99] [mid=3;ip=192.168.102.82;name=modo@localhost.localdomain;] SoapEngine - handler exception
com.zimbra.cs.mailbox.MailServiceException: Invalid address: Franck MODOLA <Franck.MODOLA@botanic.com>
        at com.zimbra.cs.mailbox.MailServiceException.internal_SEND_FAILURE(MailServiceException.java:327)
        at com.zimbra.cs.mailbox.MailServiceException.SEND_ABORTED_ADDRESS_FAILURE(MailServiceException.java:331)
        at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:321)
        at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:165)
        at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:154)
        at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:107)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:252)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:163)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:84)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:228)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:152)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:526)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:825)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:738)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:526)
        at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
        at java.lang.Thread.run(Thread.java:595)
Caused by: javax.mail.SendFailedException: Invalid Addresses;
  nested exception is:
        class com.sun.mail.smtp.SMTPAddressFailedException: 550 <Franck.MODOLA@botanic.com>: Recipient address rejected: botanic.com

        at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1141)
        at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:536)
        at javax.mail.Transport.send0(Transport.java:151)
        at javax.mail.Transport.send(Transport.java:80)
        at com.zimbra.cs.service.mail.SendMsg.sendMimeMessage(SendMsg.java:243)
        ... 25 more
If you can see something else in these logs ... help is needed !

Thanks in advance.
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  #2 (permalink)  
Old 04-11-2006, 08:14 AM
Zimbra Employee
  
Posts: 4,792
Default
We need to see the postfix logs... /var/log/zimbra.log
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  #3 (permalink)  
Old 04-12-2006, 02:10 AM
Special Member
  
Posts: 123
Default
You can see the last try (with the same recipient), tested this morning :

HTML Code:
Apr 12 11:20:03 localhost zimbramon[29962]: 29962:info: 2006-04-12 11:20:03, QUEUE: 0 0 
Apr 12 11:20:03 localhost zimbramon[29965]: 29965:info: 2006-04-12 11:20:02, DISK: : dev: /dev/sda3, mp: /, tot: 8670, avail: 5878 
Apr 12 11:20:03 localhost zimbramon[29965]: 29965:info: 2006-04-12 11:20:02, DISK: : dev: /dev/sda1, mp: /boot, tot: 251, avail: 224 
Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: antispam: Running 
Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: antivirus: Running 
Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: ldap: Running 
Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: logger: Running 
Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: mailbox: Running 
Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: mta: Running 
Apr 12 11:20:09 localhost zimbramon[29966]: 29966:info: 2006-04-12 11:20:03, STATUS: localhost.localdomain: snmp: Running 
Apr 12 11:21:14 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: antispam: Running 
Apr 12 11:21:14 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: antivirus: Running 
Apr 12 11:21:14 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: ldap: Running 
Apr 12 11:21:14 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: logger: Running 
Apr 12 11:21:14 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: mailbox: Running 
Apr 12 11:21:14 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: mta: Running 
Apr 12 11:21:15 localhost zimbramon[30192]: 30192:info: 2006-04-12 11:21:02, STATUS: localhost.localdomain: snmp: Running 
Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: antispam: Running 
Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: antivirus: Running 
Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: ldap: Running 
Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: logger: Running 
Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: mailbox: Running 
Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: mta: Running 
Apr 12 11:22:07 localhost zimbramon[30599]: 30599:info: 2006-04-12 11:22:02, STATUS: localhost.localdomain: snmp: Running 
[B]Apr 12 11:22:14 localhost postfix/smtpd[30763]: initializing the server-side TLS engine
Apr 12 11:22:14 localhost postfix/smtpd[30763]: connect from localhost.localdomain[127.0.0.1]
Apr 12 11:22:14 localhost postfix/smtpd[30763]: NOQUEUE: reject: RCPT from localhost.localdomain[127.0.0.1]: 550 <Eric.BOUCHET@botanic.com>: Recipient address rejected: botanic.com; from=<fmodola@botanic.com> to=<Eric.BOUCHET@botanic.com> proto=ESMTP helo=<localhost.localdomain>
Apr 12 11:22:14 localhost postfix/smtpd[30763]: disconnect from localhost.localdomain[127.0.0.1][/B]
Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: antispam: Running 
Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: antivirus: Running 
Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: ldap: Running 
Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: logger: Running 
Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: mailbox: Running 
Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: mta: Running 
Apr 12 11:23:07 localhost zimbramon[31031]: 31031:info: 2006-04-12 11:23:02, STATUS: localhost.localdomain: snmp: Running 
Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: antispam: Running 
Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: antivirus: Running 
Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: ldap: Running 
Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: logger: Running 
Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: mailbox: Running 
Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: mta: Running 
Apr 12 11:24:07 localhost zimbramon[31455]: 31455:info: 2006-04-12 11:24:01, STATUS: localhost.localdomain: snmp: Running
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  #4 (permalink)  
Old 04-12-2006, 08:39 AM
Zimbra Employee
  
Posts: 515
Default
do these commands return expected results?

su - zimbra
zmprov gd botanic.com
zmprov ga Eric.BOUCHET@botanic.com
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