Error in NoteBook. system failure: wiki formatter failure

[a.ambrosio]

I have this when I enter in notebook, inte user interface I click on Notebook, and didn`t work why is it? I thougth that it was because the version, because I have in a zcs 5.0.10 version working, but I have upgrade and it`s not that.


HTTP ERROR: 500
system failure: wiki formatter failure
RequestURI=/service/home/alberto@roles.ierandio.net/Notebook

Caused by:
com.zimbra.common.service.ServiceException: system failure: wiki formatter failure
ExceptionId:btpool0-8:1228403321771:f3bfb5588633e274
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.service.formatter.Formatter.updateCl ient(Formatter.java:275)
at com.zimbra.cs.service.formatter.Formatter.format(F ormatter.java:87)
at com.zimbra.cs.service.UserServlet.doAuthGet(UserSe rvlet.java:461)
at com.zimbra.cs.service.UserServlet.doGet(UserServle t.java:374)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:707)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:189)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:122)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: com.zimbra.cs.service.wiki.WikiServiceException: error: no such account wiki@kaioa.ierandio.net
ExceptionId:btpool0-8:1228403321771:f3bfb5588633e274
Code:wiki.ERROR
at com.zimbra.cs.service.wiki.WikiServiceException.ER ROR(WikiServiceException.java:50)
at com.zimbra.cs.wiki.Wiki.getDefaultWikiAccount(Wiki .java:463)
at com.zimbra.cs.session.WikiSession.getInstance(Wiki Session.java:38)
at com.zimbra.cs.wiki.Wiki$WikiById.(Wiki.java:315)
at com.zimbra.cs.wiki.Wiki.getInstance(Wiki.java:537)
at com.zimbra.cs.wiki.Wiki.getInstance(Wiki.java:548)
at com.zimbra.cs.service.formatter.WikiFormatter.getT emplate(WikiFormatter.java:122)
at com.zimbra.cs.service.formatter.WikiFormatter.getT emplate(WikiFormatter.java:113)
at com.zimbra.cs.service.formatter.WikiFormatter.hand leWikiFolder(WikiFormatter.java:143)
at com.zimbra.cs.service.formatter.WikiFormatter.form atCallback(WikiFormatter.java:230)
at com.zimbra.cs.service.formatter.Formatter.format(F ormatter.java:84)
... 28 more

Caused by:
com.zimbra.cs.service.wiki.WikiServiceException: error: no such account wiki@kaioa.ierandio.net
ExceptionId:btpool0-8:1228403321771:f3bfb5588633e274
Code:wiki.ERROR
at com.zimbra.cs.service.wiki.WikiServiceException.ER ROR(WikiServiceException.java:50)
at com.zimbra.cs.wiki.Wiki.getDefaultWikiAccount(Wiki .java:463)
at com.zimbra.cs.session.WikiSession.getInstance(Wiki Session.java:38)
at com.zimbra.cs.wiki.Wiki$WikiById.(Wiki.java:315)
at com.zimbra.cs.wiki.Wiki.getInstance(Wiki.java:537)
at com.zimbra.cs.wiki.Wiki.getInstance(Wiki.java:548)
at com.zimbra.cs.service.formatter.WikiFormatter.getT emplate(WikiFormatter.java:122)
at com.zimbra.cs.service.formatter.WikiFormatter.getT emplate(WikiFormatter.java:113)
at com.zimbra.cs.service.formatter.WikiFormatter.hand leWikiFolder(WikiFormatter.java:143)
at com.zimbra.cs.service.formatter.WikiFormatter.form atCallback(WikiFormatter.java:230)
at com.zimbra.cs.service.formatter.Formatter.format(F ormatter.java:84)
at com.zimbra.cs.service.UserServlet.doAuthGet(UserSe rvlet.java:461)
at com.zimbra.cs.service.UserServlet.doGet(UserServle t.java:374)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:707)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:189)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:122)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

[phoenix]

Caused by:
com.zimbra.cs.service.wiki.WikiServiceException: error: no such account

Sounds like you don't have Documents enabled, check the details with this article: Documents - Enabling for 4.0 Upgrade - Zimbra :: Wiki

[a.ambrosio]

I can do that from the administrator interface, clicking in domain, and create
document, with the creating document asistant.

Could be, that wiki@domian.com not be create during the installation and now to make an error.

Thanks

[phoenix]

Could be, that wiki@domian.com not be create during the installation and now to make an error.

You could except for the fact it's lloking for this: wiki@kaioa.ierandio.net

[a.ambrosio]

I can remove wiki@zimbra.indaba.es why?¿
how can I remove an create another

[vdd]

Hi guys.
I have this problem:
HTTP ERROR: 500

system failure: wiki formatter failure

RequestURI=/service/home/vdd@domain.com/Notebook
Caused by:

com.zimbra.common.service.ServiceException: system failure: wiki formatter failure
ExceptionId:btpool0-1346:1247124620608:c1a9dae33125215f
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.service.formatter.Formatter.updateCl ient(Formatter.java:275)
at com.zimbra.cs.service.formatter.Formatter.format(F ormatter.java:87)
at com.zimbra.cs.service.UserServlet.doAuthGet(UserSe rvlet.java:493)
at com.zimbra.cs.service.UserServlet.doGet(UserServle t.java:396)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:707)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: java.lang.NullPointerException
at com.zimbra.cs.wiki.Wiki.getChrome(Wiki.java:482)
at com.zimbra.cs.wiki.Wiki.getChromeTemplate(Wiki.jav a:694)
at com.zimbra.cs.wiki.Wiki.getTemplate(Wiki.java:685)
at com.zimbra.cs.service.formatter.WikiFormatter.getT emplate(WikiFormatter.java:127)
at com.zimbra.cs.service.formatter.WikiFormatter.getT emplate(WikiFormatter.java:113)
at com.zimbra.cs.service.formatter.WikiFormatter.hand leWikiFolder(WikiFormatter.java:143)
at com.zimbra.cs.service.formatter.WikiFormatter.form atCallback(WikiFormatter.java:230)
at com.zimbra.cs.service.formatter.Formatter.format(F ormatter.java:84)
... 28 more

Caused by:

java.lang.NullPointerException
at com.zimbra.cs.wiki.Wiki.getChrome(Wiki.java:482)
at com.zimbra.cs.wiki.Wiki.getChromeTemplate(Wiki.jav a:694)
at com.zimbra.cs.wiki.Wiki.getTemplate(Wiki.java:685)
at com.zimbra.cs.service.formatter.WikiFormatter.getT emplate(WikiFormatter.java:127)
at com.zimbra.cs.service.formatter.WikiFormatter.getT emplate(WikiFormatter.java:113)
at com.zimbra.cs.service.formatter.WikiFormatter.hand leWikiFolder(WikiFormatter.java:143)
at com.zimbra.cs.service.formatter.WikiFormatter.form atCallback(WikiFormatter.java:230)
at com.zimbra.cs.service.formatter.Formatter.format(F ormatter.java:84)
at com.zimbra.cs.service.UserServlet.doAuthGet(UserSe rvlet.java:493)
at com.zimbra.cs.service.UserServlet.doGet(UserServle t.java:396)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:707)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:350)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

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I think this happens, because of I change the default domain.
I had also error, because I renamed wiki@zimbra.domain.com to wiki@domain.com, which is now my default domain.
I renamed wiki accaunt back to wiki@zimbra.domain.com to don't have the error with no existing account.
Can you help me what to do now?

I was able to fix it somehow - now I have default domain "domain.com" and forwarding from "zimbra.domain.com" to "domain.com"

[nexed]

i had this same problem; Setup the original server as mail.domain.com, then renamed the domain to domain.com. This breaks the document functionality as the template installed for the wiki user is still pointing to wiki@mail.domain.com


Good news it was an easy fix. All you need to do is re-initalize the notebook template for the renamed wiki user (wiki@domain.com)

1. login to the zimbra server.
2. Shell into the zimbra account (su - zimbra)
3. run zmprov in wiki@domain.com
4. look for the following output: Initializing folders


Your documents will then start working without the need of the second aliased domain.

[Vai0l0]

1. login to the zimbra server.
2. Shell into the zimbra account (su - zimbra)
3. run zmprov in wiki@domain.com
4. look for the following output: Initializing folders

Great, worked fine for me.
Thx
AleX