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Thread: Evaluating Zimbra vs Custom Development for CRM App: Please comment

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    sanjay_arora is offline Starter Member
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    Question Evaluating Zimbra vs Custom Development for CRM App: Please comment

    Hello all

    My company has started a CRM initiative and I am looking to see if Zimbra & a custom zimlet development can do the job. I am new to zimbra though have good Linux MTA Admin experience and will be defining the strategy for my company.

    We require that the CRM software be able to show in a Gmail like conversation thread all mails to/from a sender in our company & a recipient in a partner company AND all mails to/from our compant & the partner company. Of course we will be mapping email address to company relation in the DB.

    One choice was a SQL based mail storage application like DBmail and custom Development to integrate it into the chosen CRM application. But it will need a lot of effort in a good GUI.

    Then I came across Zimbra and wondered if it could be extended to show this kind of interface, using the zimlet extensions?

    Request Admins & developers please give their comments on both options & their pros & cons. I would also appreciate if someone could give broad resources to how Zimbra would search for specific matching emails.

    However, no manual drag/drop, all mail gets categorized with specific contact & rest remain uncategorised, to be done manually after creation of contacts in the CRM.

    Hope someone can give me the right pointers on the strategy & the Admin issues involved, post-development.

    With best regards.
    Sanjay.
    Last edited by sanjay_arora; 11-27-2008 at 01:20 PM.

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