[SOLVED] I can't receive any email.

[jcvalim]

I would like to ask for a help to solve this problem, i set up a Zimbra server and ican't receive any e-mail, i just can send.

Other problem is hapening is that i can't send or receive e-mail's from bills created in my Zimbra server.

Thank's .

[phoenix]

Some idea of which Zimbra version and release plus the operating system would be a start. What errors do you see in the log files? Are you behind a NAT router and if so, di you set-up a Split DNS? What does the output of running the following show:

zmcontrol status

[jcvalim]

Hello, my friend. I'm using version 5.0.6 together with Debian 4.0 r5. I'm only after a Router Cisco 1700 series. Do you want me post the zimbra.log to analyze.

Thank's.

[phoenix]

When asked for information in the forums please post the output of any commands you're given. Is this a new installation? Has this problem always happened or has it just started?

If you are behind a NAT router then follow the instructions in the Split DNS link I've given you above, have you done that? Do you have external DNS records for your Domain? Look in the log files for errors for anything about problems receiving mail.

[jcvalim]

Yes, Is a new installation. The problem always happened, since the installation I could never receive e-mail. Already I checked the file named.conf this ok. Do you want me post the zimbra.log to analyze.

Thank's.

[uxbod]

cat /etc/hosts
cat /etc/resolv.conf
dig yourdomain.com mx
dig yourdomain.com any
host `hostname` <- note backticks and not single quotes

[jcvalim]

I already did all these tests and I think this ok. Do you want. Do you want me post the results???

[uxbod]

Yes please; not that we are doubting they are correct

[phoenix]

Originally Posted by jcvalim

I already did all these tests and I think this ok. Do you want. Do you want me post the results???

Yes, please and do post the output with 'code' around them (highlight the output of each command and hit the code symbol, the # above the edit box) so it can be read easily.

[jcvalim]

mail:~# cat /etc/hosts
127.0.0.1 localhost
201.18.17.118 mail.teste.com mail
10.0.0.252 server.teste.com server
10.0.0.253 application.teste.com application
10.0.0.254 mail.teste.com mail


# The following lines are desirable for IPv6 capable hosts
::1 ip6-localhost ip6-loopback
fe00::0 ip6-localnet
ff00::0 ip6-mcastprefix
ff02::1 ip6-allnodes
ff02::2 ip6-allrouters
ff02::3 ip6-allhosts
================================================== =======

mail:~# cat /etc/resolv.conf
search teste.com
nameserver 222.22.11.111
================================================== ========

mail:~# dig mail.teste.com mx

; <<>> DiG 9.3.4-P1.1 <<>> mail.teste.com mx
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 6442
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;mail.teste.com. IN MX

;; AUTHORITY SECTION:
teste.com. 604800 IN SOA mail.teste.com.teste.com. root.mail.teste.com.teste.com. 1 604800 86400 2419200 604800

;; Query time: 1 msec
;; SERVER: 222.22.11.111#53(222.22.11.111)
;; WHEN: Mon Dec 1 09:41:33 2008
;; MSG SIZE rcvd: 102

================================================== =======

mail:~# dig mail.teste.com any

; <<>> DiG 9.3.4-P1.1 <<>> mail.teste.com any
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 26415
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;mail.teste.com. IN ANY

;; ANSWER SECTION:
mail.teste.com. 604800 IN A 222.22.11.111

;; AUTHORITY SECTION:
hoteldofrade.com. 604800 IN NS mail.teste.com.teste.com.

;; Query time: 0 msec
;; SERVER: 222.22.11.111#53(222.22.11.111)
;; WHEN: Mon Dec 1 09:42:17 2008
;; MSG SIZE rcvd: 91

================================================== =======

mail:~# hostname
mail.teste.com

================================================== =======

Follow all the tests required.....

Thank´s...