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Thread: Blank Screen

  1. #11
    jwilson is offline Active Member
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    I will give this a try on Monday and let you know how it worked out.

    Thanks for you help for now.

    jwilson

  2. #12
    jwilson is offline Active Member
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    The gzip=false method is not working. Is there anything else that I can try?

  3. #13
    KevinH's Avatar
    KevinH is offline Expert Member
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    Quote Originally Posted by jwilson
    The gzip=false method is not working. Is there anything else that I can try?
    You get the same error? Remember you need to clear the cache and restart IE/Firefox to make sure it's a clean download.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  4. #14
    jwilson is offline Active Member
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    I've done all that? still nothing. Is there any other software that doesn't get along with zimbra?

  5. #15
    jwilson is offline Active Member
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    Ok now listen to this. The same person can access zimbra from dial-up. Now she is using satelitte internet. So I thought maybe it was the satelitte but she has another computer in the house that uses satelitte and can access zimbra. I'm totally confused right now. She did say they got this error at the bottom of the page from the computer that doesn't work.


    Line 2 7814 Character 2 permission denied code 0.

    Do you have any idea?

    Thanks

  6. #16
    KevinH's Avatar
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    That makes me 99% sure this is a bad proxy in the middle. Can you have them use Firefox. IE errors suck. Firefox also isn't infected with the gzip problems.
    Last edited by KevinH; 04-11-2006 at 04:20 PM.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  7. #17
    jwilson is offline Active Member
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    Ok I've tried FireFox same issue.

    I have another question. People on dial-up and some wireless are telling me that it is taking anywhere from an hour to an hour and a half to check mail. Is this normal or is there something we can do to dramatically reduce this time.

  8. #18
    KevinH's Avatar
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    Quote Originally Posted by jwilson
    Ok I've tried FireFox same issue.

    I have another question. People on dial-up and some wireless are telling me that it is taking anywhere from an hour to an hour and a half to check mail. Is this normal or is there something we can do to dramatically reduce this time.
    30min - 1.5 hrs seems way too long. There is *alot* of data to get the first time ~800k but this is cached. I've seen it take ~10min the first time, but after that is just ~25sec. So the key is to make sure they use the http (not https) url and that they have caching enabled. It's also strongly recommended that they use Firefox as it's much quicker that IE.

    We are working on a more stripped down web UI that will work better on slower connections and low bandwidth situations.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

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