[SOLVED] Inconsistent message count in Junk folder

[ryck]

Junk folder link (side bar) count 1 less message than the folder contains. When I try to delete the last one, the error comes:

msg: system failure: inconsistent state: unread < 0 for item 4
code: service.FAILURE
method: FolderActionRequest
detail: soap:Receiver
trace: btpool0-1:1226967687766:60aa02426ee764d6

I can open, replay, in view pane or single window the last message, but cannot be deleted.

I've restarted the zimbra server, but no luck. It can be another message, but if it's the last one, zimbra does not count it and does not let to empty junk folder or delete the message.

How could I force to reindex that folder?

[bradb21]

I kind of have a similar problem with my inbox. It shows I have 7 messages even tough it's empty???

[dkarp]

Originally Posted by bradb21

I kind of have a similar problem with my inbox. It shows I have 7 messages even tough it's empty???

Sounds like an IMAP client didn't clean up after itself properly. Empty Trash from the Zimbra web UI and we'll clean up after your IMAP client.

[dkarp]

Originally Posted by ryck

Junk folder link (side bar) count 1 less message than the folder contains. When I try to delete the last one, the error comes:

msg: system failure: inconsistent state: unread < 0 for item 4
code: service.FAILURE
method: FolderActionRequest
detail: soap:Receiver
trace: btpool0-1:1226967687766:60aa02426ee764d6

How could I force to reindex that folder?

This is a hack, but it should work: Save a search, then restart your server.

[ryck]

Originally Posted by dkarp

This is a hack, but it should work: Save a search, then restart your server.

SOLVED!
I created a search, restarted server and folder account got updated. Now I can empty Junk folder again.

Thank you.

[zibra]

I have the same problem. I tried to empty Junk folder, that is ok but in Junk folder, there is a unread message. I open Junk folder but I don't see any messages. Why does Junk folder always displays one unread message?

Thanks so much.

[phoenix]

Originally Posted by zibra

I have the same problem. I tried to empty Junk folder, that is ok but in Junk folder, there is a unread message. I open Junk folder but I don't see any messages. Why does Junk folder always displays one unread message?

Have you actually tried the suggestions posted in this thread? If you haven't then try them.

[zibra]

Yes, I tried it and now I can empty Junk folder. Great!

Many thanks,