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Thread: Upgrade problem 5.0.4 -> 5.0.10

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    SamTzu's Avatar
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    Default Upgrade problem 5.0.4 -> 5.0.10

    I upgraded the Zimbra because Clam was getting dangerously old.
    Upgrade went smoothly and afterwards I tested my account and it was normal.
    Next morning however users reported problems with some of the accounts.
    The "Advanced View" no longer works properly.
    See the picture here.

    I tried changing the themes but that does not work.
    In my own profile that looks ok the browser asked me if I wanted to update the browser cache?

    Any ideas what could be causing this?

    In testing with Opera...
    Ok. Now I see a message on the login page.
    "Note that your web browser or display does not fully support the Advanced version. We strongly recommend that you use the Standard client."
    Last edited by SamTzu; 11-17-2008 at 01:09 PM.
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    Have you tried clearing your browser cache ? What browser are you using ?

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    Clearing the cache broke my profile that was working normally.
    So It's definitely related.
    The old info in the cache showed the profile normally but new does not.
    I have now tried with FF3, IE7, Opera. All the same.
    In the picture I posted above it looks like it's trying to load something... I wonder.
    Admin Console looks normal.
    I created a new test user and logged in. Same thing. So it's all the accounts. Old and new.
    Only Standard Version View works. So what went wrong with the Ajax upgrade? Could this be a "rights" issue?
    Some files over written with root:root when they are supposed to be zimbra:zimbra?
    Last edited by SamTzu; 11-17-2008 at 01:33 AM.
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    Default AjxHistoryMgr

    After further debugging I see in IE6 the error message...

    Error: 'AjxHistoryMgr' is undefined.
    SamTzu
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  5. #5
    alto is offline Special Member
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    Default check the screen resolution

    Quote Originally Posted by SamTzu View Post
    "Note that your web browser or display does not fully support the Advanced version. We strongly recommend that you use the Standard client."
    A couple of our users complained they were getting that error and it turned out to be their screen resolution was set too low and the Advanced version could not support. In both cases they had it set to 800*600, increasing this solved the problem.

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    I was unaware you could define screen resolution in Zimbra.
    Anyway this seems to be in all the accounts viewed with different kind of hardware/software.
    SamTzu
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    phoenix is offline Zimbra Consultant & Moderator
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    Default

    Quote Originally Posted by SamTzu View Post
    I was unaware you could define screen resolution in Zimbra.
    Anyway this seems to be in all the accounts viewed with different kind of hardware/software.
    You can't define a screen resolution in Zimbra, it's the screen resolution of the client machine that must be a minimum of 1024x768.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    Then it's not related to our problem.
    I think something went wrong with the Ajax upgrade.
    The browser seems to be loading something and gets stuck.
    Should I try to check the filesystem rights on /opt/zimbra ?

    drwxr-xr-x 7 zimbra zimbra 4.0K 2008-11-17 01:39 jdk1.5.0_15
    drwxr-xr-x 3 root root 4.0K 2008-11-17 01:38 jdk1.6.0_04

    Does that look right to you? Why the different user rights?

    In the picture it looks like the Advanced page is compressed somehow to a very small resolution.
    The HTML version does not seem to care about the resolution.
    Now one of the accounts seem to work normally after I logged in with a mini computer.
    I don't know if its related or if it's just some indexing/maintenance kicking in Zimbra.

    I'm wondering if I should reinstall as zimbra users this time.
    Last edited by SamTzu; 11-17-2008 at 02:44 PM.
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    I'm a poor lonesome cowboy, long, long way from home...
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    As a temporary solutions I have manually changed everyone's account to use HTML mode instead of Ajax. In the future it would be nice to know if there is an automated way to change the accounts back? Still no clues how the Ajax broke, I don't see any errors in the log.
    SamTzu
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