ZmZimletMgr error in Firefox after 5.0.10 upgrade

[rchinn]

We upgraded from 5.0.8 to 5.0.10 on Saturday, and this morning two of our users have been unable to use the web client in Firefox on their OS X (10.4) laptops. The error is "ZmZimletMgr is not defined":



Both users were running the latest Firefox (3.0.3). We tried clearing their caches, but that didn't have any effect. Only after removing Firefox and re-installing were we able to use the web client again.

Has anyone else experienced this? If so, have you found a better way to fix it than wiping out Firefox?

Thanks,
Ron

[bdial]

maybe a cache issue? have you tried clearing it?

[rchinn]

Yes, I mentioned that in my message. To be more specific, we tried:

• force-refreshed the page (Shift-Refresh)
• cleared the cache using the Firefox preferences window
• wiped-out the ~/Library/Cache/Firefox folder (effectively deleting the users' profile)

None of these worked. Only replacing the Firefox binary fixed the issue.

This is really strange because we have 250+ OS X users, most of whom are on 10.4 and use the web client, but only two (so far) have had any problems. It doesn't appear to be account specific because our help desk techs couldn't use the web client with their own accounts on the problem machines, either.