Results 1 to 3 of 3

Thread: ZmZimletMgr error in Firefox after 5.0.10 upgrade

  1. #1
    rchinn is offline Active Member
    Join Date
    Dec 2007
    Location
    Missouri
    Posts
    30
    Rep Power
    7

    Default ZmZimletMgr error in Firefox after 5.0.10 upgrade

    We upgraded from 5.0.8 to 5.0.10 on Saturday, and this morning two of our users have been unable to use the web client in Firefox on their OS X (10.4) laptops. The error is "ZmZimletMgr is not defined":



    Both users were running the latest Firefox (3.0.3). We tried clearing their caches, but that didn't have any effect. Only after removing Firefox and re-installing were we able to use the web client again.

    Has anyone else experienced this? If so, have you found a better way to fix it than wiping out Firefox?

    Thanks,
    Ron

  2. #2
    bdial's Avatar
    bdial is offline Moderator
    Join Date
    Jul 2007
    Location
    Baltimore
    Posts
    1,649
    Rep Power
    11

    Default

    maybe a cache issue? have you tried clearing it?

  3. #3
    rchinn is offline Active Member
    Join Date
    Dec 2007
    Location
    Missouri
    Posts
    30
    Rep Power
    7

    Default

    Yes, I mentioned that in my message. To be more specific, we tried:


    • force-refreshed the page (Shift-Refresh)
    • cleared the cache using the Firefox preferences window
    • wiped-out the ~/Library/Cache/Firefox folder (effectively deleting the users' profile)


    None of these worked. Only replacing the Firefox binary fixed the issue.

    This is really strange because we have 250+ OS X users, most of whom are on 10.4 and use the web client, but only two (so far) have had any problems. It doesn't appear to be account specific because our help desk techs couldn't use the web client with their own accounts on the problem machines, either.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Upgrade instructions in 5.0.10 too muddy to understand
    By johnshen in forum Installation
    Replies: 4
    Last Post: 12-06-2008, 06:19 AM
  2. Upgrade 5.0.7 to 5.0.10 rollback
    By hazmitia in forum Installation
    Replies: 2
    Last Post: 11-22-2008, 06:48 PM
  3. Replies: 29
    Last Post: 11-06-2008, 12:24 PM
  4. Upgrade 4.5.9 to 5.0.6 - firefox can't login
    By shankwc in forum Installation
    Replies: 2
    Last Post: 06-27-2008, 06:50 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •