quota & external accounts

[sperkins]

Hello,

When zimbra 5.0.10 has a quota (ex : 1Gb) on an account, and the user adds an external account (ex : a generic zimbra account that is shared between them), it seems that the quota is used for the sum of both accounts !

Example : I have foo@zimbra.com, quota 1Gb : account is at 900Mb.

I add the external account : whatever@zimbra.com quota 1Gb, account is at 300Mb.

900 + 300 > 1gb : boom ! can't access the external account...

This problem was discovered in 5.0.9 (just before we moved to 5.0.10).

Is there a way to change this ? or is it a bug or a feature ?

Thanks in advance,

Sebastian

[Vladimir]

My guess is that the zimbra team thinks this is a feature. As far as I can tell they download the whole remote account and index it. I think that is a serious mistake and we have no choice but to turn off the feature. The quota usage is a problem, and the fact that the first sync can take hours or even days with the user having no idea what the problem is makes it worthless.

[sperkins]

We are aware of the indexing etc.... but I don't get why the quota is applied to both accounts !

[Vladimir]

If I read you correctly you cant access the external account from the first one? What happens is that zimbra downloads a copy of the external account into your normal account and uses up your quota. So your 900+300 > 1GB quota. You shouldnt add the other account as an external account for the user. If both of them are on the same server, just share the mailbox.

[mmorse]

Originally Posted by sperkins

and the user adds an external account (ex : a generic zimbra account that is shared[used] between them)

Vlad edited after posting, so just to highlight if you've already read the email:

Originally Posted by vladimir

If both of them are on the same server, just share the mailbox.

Might be interested in voting for: Bug 21089 - Mail: Imap external account: Need ability to select/deselect imap folders (There's probably a few others dealing with external account aggregation if you search bugzilla.)

[sperkins]

Okay, so I've been going through the wiki & forums to share a mailbox :

I share "test" / folder to "myaccount"
zmmailbox -z -m test@domain.com mfg / account myaccount@domain.com rwidx

then I create a mountpoint in "myaccount"
zmmailbox -z -m myaccount@domain.com createMountpoint --view message "/testshare/" test@domain.com /

The account is now in "testshare". Problem is that I don't see any "root" folder mail "inbox, spam deleted...) but I do see mail in folders IN these folders

ex : INBOX/whatever : I see mail
INBOX : I just see the folders (whatever...)

I am close... but how close ?

[sperkins]

Does anybody have an idea where this is coming from ?

Regards,

Sebastian

[Vladimir]

I'm not sure I understand the problem correctly, but I sounds to me like you want to mount each folder by itself, not the root of all folders.