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Thread: quota & external accounts

  1. #1
    sperkins is offline Senior Member
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    Default quota & external accounts

    Hello,

    When zimbra 5.0.10 has a quota (ex : 1Gb) on an account, and the user adds an external account (ex : a generic zimbra account that is shared between them), it seems that the quota is used for the sum of both accounts !

    Example : I have foo@zimbra.com, quota 1Gb : account is at 900Mb.

    I add the external account : whatever@zimbra.com quota 1Gb, account is at 300Mb.

    900 + 300 > 1gb : boom ! can't access the external account...

    This problem was discovered in 5.0.9 (just before we moved to 5.0.10).

    Is there a way to change this ? or is it a bug or a feature ?

    Thanks in advance,

    Sebastian

  2. #2
    Vladimir is offline Advanced Member
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    My guess is that the zimbra team thinks this is a feature. As far as I can tell they download the whole remote account and index it. I think that is a serious mistake and we have no choice but to turn off the feature. The quota usage is a problem, and the fact that the first sync can take hours or even days with the user having no idea what the problem is makes it worthless.

  3. #3
    sperkins is offline Senior Member
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    We are aware of the indexing etc.... but I don't get why the quota is applied to both accounts !

  4. #4
    Vladimir is offline Advanced Member
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    If I read you correctly you cant access the external account from the first one? What happens is that zimbra downloads a copy of the external account into your normal account and uses up your quota. So your 900+300 > 1GB quota. You shouldnt add the other account as an external account for the user. If both of them are on the same server, just share the mailbox.

  5. #5
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    mmorse is offline Moderator
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    Quote Originally Posted by sperkins
    and the user adds an external account (ex : a generic zimbra account that is shared[used] between them)
    Vlad edited after posting, so just to highlight if you've already read the email:
    Quote Originally Posted by vladimir
    If both of them are on the same server, just share the mailbox.
    Might be interested in voting for: Bug 21089 - Mail: Imap external account: Need ability to select/deselect imap folders (There's probably a few others dealing with external account aggregation if you search bugzilla.)

  6. #6
    sperkins is offline Senior Member
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    Okay, so I've been going through the wiki & forums to share a mailbox :

    I share "test" / folder to "myaccount"
    zmmailbox -z -m test@domain.com mfg / account myaccount@domain.com rwidx

    then I create a mountpoint in "myaccount"
    zmmailbox -z -m myaccount@domain.com createMountpoint --view message "/testshare/" test@domain.com /

    The account is now in "testshare". Problem is that I don't see any "root" folder mail "inbox, spam deleted...) but I do see mail in folders IN these folders

    ex : INBOX/whatever : I see mail
    INBOX : I just see the folders (whatever...)

    I am close... but how close ?

  7. #7
    sperkins is offline Senior Member
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    Does anybody have an idea where this is coming from ?

    Regards,

    Sebastian

  8. #8
    Vladimir is offline Advanced Member
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    I'm not sure I understand the problem correctly, but I sounds to me like you want to mount each folder by itself, not the root of all folders.

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