[SOLVED] Folder disappeared ???

[mlanner]

Hi there,

I've run into a very strange problem. One user just reported that one of his subfolders under his inbox has disappeared. I really didn't believe him at first. It just seemed to weird that a folder would just disappear, so I thought that maybe he had deleted it by mistake.

He gave me the name of a sender from whom he had received an email earlier this week and filed in the now disappeared folder. So, I logged in to his account and looked all over for the folder. The folder isn't there. I then ran a search for the guy's name. Sure enough, I found a bunch of email from the guy and in the "Folder" column all those emails are shown as being in the folder that no longer appears in the folder list.

I find this very, very strange.

The steps I've taken so far is to restore the users account from backups to a new restore_user@... account. I've re-indexed the restored account to see if that would help, but with no luck.

Does anyone have any ideas?

[bdial]

does it show up if you list folders through the comand line? try this

su - zimbra
zmmailbox -z -m accountname gaf | grep -i foldername

[mlanner]

bdial,

Thx for quick response. Yes, it does. The only place it doesn't show up is in the folders tree on the left side. All the other folders listed when I grep for "inbox" seem to be in the UI. It's really weird. I don't get it.

I also went through the logs from the past week and searched for any activity related to that folder and it appears that the last time something was put in it was yesterday around noon. After that it seems like it disappeared.

[bdial]

Is this folder one of many subfolders in a parent? Zimbra has a subfolder threshold where it will put a "show remaining folders" button if you have like over 20 subfolders or something like that. i know theres been some bugs with teh show remaining folders not appearing do you think that is what you're seeing?

[soxfan]

Sounds like bug 29205 to me. Fixed in 5.0.10.

[Klug]

Or this one :
Bug 29117 – Folders Missing in Advanced Client in 5.0.6

[soxfan]

Originally Posted by Klug

Or this one :
Bug 29117 – Folders Missing in Advanced Client in 5.0.6

Which is a bug that I created, that was marked as a duplicate of 29205

[mlanner]

Thanks everyone for the quick feedback and ideas.

bdial: Yes, this guys' account has a lot of folders. The missing folder should have appeared as the first folder after clicking the plus sign "Show remaining folders."

soxfan & Klug: Yes, this is the same bugs you guys pointed me to.

The strange thing is that over night the folder now appears again without me really doing anything.

I'll be upgrading to 5.0.10 this weekend ... I guess.