Some local mails are going into spam

[chandu]

Hi

i had setup zcs 4.5.10 in production for two customer on RHEL 5 64 bit
Now, I am facing one problem two account

whenever A@xyz send mail to B@xyz locally the mail from A goes to
junk of B, and they are using outlook express , so they can't see junk folder.

Need to have any solution, please help


Regards,
chandu

[Mike Scholes]

Can you set Outlook express to IMAP then they could subscribe to the other folders.

[chandu]

Currently customer are using pop3, if customer need to switch Imap then customer need reconfigure their outlook express. which they not ready to do

Any other solution possible, from server side.??

[Mike Scholes]

Not as far as I know, pop3 gets to the inbox and that's it, if they are using pop3 then they are probably downloading the mail to their local machines and it won't be available in the web client. You would be much better off switching to IMAP then you have everything, it's an easy change.

[chandu]

But why it is going to juck folder any specific reason? so i can explain to my TM.

[Mike Scholes]

I'm don't actually use Zimbras spam and virus checking, I do that before the mail gets to Zimbra using Exim but I would suspect in your case that spamassassin has found something in the email that makes it think it's spam. Go to the email, right click and choose "view original" perhaps you will see the score that spamassassin has given it and that will tell you why it went in the junk folder. You could whitelist your internal domain so no internal mail gets put in the junk folder but you risk the change or real spam using your domain as a spoofed reply address getting through.