Zimbra IM

[3RiversTechAdmin]

Hey everyone,

I am having a problem with a couple of accounts where their IM buddies no longer show up. I'm not sure how to determine if this is a presentation issue or if the buddies are actually gone. Any ideas?

Also, is there a way to use Pidgn to access ZM IM?

Thanks.

[Klug]

Originally Posted by 3RiversTechAdmin

Also, is there a way to use Pidgn to access ZM IM?

Yes, it works very well.

Just create a new account in Pidgin, setup as XMPP.
Server has to be configured as the ZCS server, account as the email adress.

[ArcaneMagus]

Did you change the name of the user after their buddy list was setup? If so all contacts would have been lost see: Bug 27877 - Renaming account breaks Instant Messenger IM

As for Pidgin settings here is an exact example:

Email address is : user@domain.tld
server accessible by: email.domain.tld

Pidgin account setup:
Basic tab:
Protocol: XMPP
Username: user
Domain: domain.tld
Resource: whatever you want. Only one resource name can be connected at the same time.
Local Alias: useful to set to what your name appears as to other people since without it your name in chats will appear as user@domain.tld

Advanced Tab:
Connect server: email.domain.tld
If you want the connection to be encrypted the check require SSL/TLS

[3RiversTechAdmin]

So using GAIM I found the buddy list is not actually gone, it is in fact a presentation issue in Zimbra. When I have some time I will trawl Bugzilla to see if it is know issue. Its possible it has been fixed in releases after what I am on.