Message : error in network service

[mvalenzuela.cl]

msg:system failure: Messaging Exception
code : Service Failure
Method:SendMsgRequest
Detail:Soap Receiver
trace:btpool0-505;1222265933515:0ca6057b95caOede

This message it appears when sending back a mail, but not always, this mail has attached files.

that it happens?

Working Zimbra 5.0.5 Network Edition

[sergioag]

Hi

Does that error message come with an error/stack trace to /opt/zimbra/log/mailbox.log?

Best regards,

Sergio Aguayo

[mvalenzuela.cl]

output from /opt/zimbra/log/maillog.log

2008-09-24 10:15:53,138 INFO [btpool0-509] [name=jmvalenzuela@bash.cl;mid=390;ip=192.168.150.8 2;ua=ZimbraWebClient - FF2.0 (Win)/5.0.5_GA_2202.RHEL4;] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: system failure: MessagingExecption
ExceptionId:btpool0-509:1222265753138:0ca6057b95ca0ede
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.service.mail.ParseMimeMessage.parseM imeMsgSoap(ParseMimeMessage.java:389)
at com.zimbra.cs.service.mail.ParseMimeMessage.parseM imeMsgSoap(ParseMimeMessage.java:173)
at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:147)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:391)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:250)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:156)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:266)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:187)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:315)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: javax.mail.internet.ParseException: Expected ';', got "Recomendaciones_para_optimizaci"
at javax.mail.internet.ParameterList.<init>(Parameter List.java:268)
at javax.mail.internet.ContentType.<init>(ContentType .java:100)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1278)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1017)
at javax.mail.internet.MimeMultipart.updateHeaders(Mi meMultipart.java:402)
at javax.mail.internet.MimeBodyPart.updateHeaders(Mim eBodyPart.java:1294)
at javax.mail.internet.MimeMessage.updateHeaders(Mime Message.java:2060)
at com.zimbra.cs.mime.Mime$FixedMimeMessage.updateHea ders(Mime.java:144)
at javax.mail.internet.MimeMessage.saveChanges(MimeMe ssage.java:2028)
at com.zimbra.cs.service.mail.ParseMimeMessage.parseM imeMsgSoap(ParseMimeMessage.java:371)
... 32 more

That it is possible to be deduced of this exit?

Best Regards.
Manuel Valenzuela B.

[sergioag]

Hi

It appears to be an error parsing the message. Does the error always occur with the same message or not? Can you update to the latest NE version?

Best regards,

Sergio Aguayo

[mvalenzuela.cl]

Yes, the error allways occur with the same message. A alternative is a upgrade.
But, for this situation it is possible to be solved?
I forget comment, that if I eliminate the attached archives, the mail can be sent

Saludos

[sergioag]

Hi

You could try upgrading first, probably that bug is fixed in the latest release.

Best regards,

Sergio Aguayo

[kernelklink]

Does this cause your web mail interface to stop sending mail? But POP and SMTP are still functional?