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Thread: Users Trash Emails dissapeared after reindex

  1. #1
    chalkboy is offline Active Member
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    Default Users Trash Emails dissapeared after reindex

    A user was having problems viewing a shared address book. So I erased his share and re shared it. This seemed to fix that problem. Then I re indexed his mail box thinking it might of been a indexing problem that caused it. After that completed almost all of his trash emails have been erased. He happened to keep his old emails in there (I know it is called TRASH for a reason). But his trash is set never to delete and after looking at the logs I am getting a lot of this error

    Code:
    2008-09-10 09:39:20,833 INFO  [btpool0-504] [name=XXXXXX@XXXXXXX.com;mid=16;ip=192.168.1.109;ua=ZimbraWebClient - FF3.0 (Win)/5.0.8_GA_2462.RHEL4;] soap - (batch) GetFolderRequest
    2008-09-10 09:39:20,878 INFO  [btpool0-504] [name=XXXXXXXXX@XXXXXXXXX.com;mid=68;ip=192.168.1.109;ua=ZimbraWebClient - FF3.0 (Win)/5.0.8_GA_2462.RHEL4;] SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: permission denied: you do not have sufficient permissions
    ExceptionId:btpool0-504:1221064760878:1300558ec03a6d46
    Code:service.PERM_DENIED
            at com.zimbra.common.service.ServiceException.PERM_DENIED(ServiceException.java:283)
            at com.zimbra.cs.mailbox.Mailbox.checkAccess(Mailbox.java:1931)
            at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox.java:1943)
            at com.zimbra.cs.mailbox.Mailbox.getFolderById(Mailbox.java:2725)
            at com.zimbra.cs.service.mail.GetFolder.getFolderTree(GetFolder.java:126)
            at com.zimbra.cs.service.mail.GetFolder.handle(GetFolder.java:72)
            at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:410)
            at com.zimbra.soap.DocumentHandler.proxyRequest(DocumentHandler.java:419)
            at com.zimbra.cs.service.mail.MailDocumentHandler.proxyRequest(MailDocumentHandler.java:141)
            at com.zimbra.cs.service.mail.MailDocumentHandler.proxyRequest(MailDocumentHandler.java:123)
            at com.zimbra.cs.service.mail.GetFolder.handleMountpoint(GetFolder.java:101)
            at com.zimbra.cs.service.mail.GetFolder.handle(GetFolder.java:78)
            at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:410)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:257)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:159)
            at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:266)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
            at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:188)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
            at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
            at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
            at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
            at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
            at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
            at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
            at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
            at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
            at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
            at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.Server.handle(Server.java:313)
            at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
            at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
            at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
            at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
            at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
            at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
            at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
    I do not believe that the reindex should of deleted this users email is there any way to get it back and why was it deleted? Does this error have any thing to do with the users email disappearing?

  2. #2
    uxbod's Avatar
    uxbod is offline Moderator
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    Default

    ServiceException: permission denied:
    this bit looks a concern. It is possible the directory on the server has the incorrect permissions. You could run the following to be sure
    Code:
    su - zimbra
    zmcontrol stop
    exit (back to root)
    chown -R zimbra:zimbra /opt/zimbra/store
    /opt/zimbra/libexec/zmfixperms
    su - zimbra
    zmcontrol start
    this will reset all your permissions.

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