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Thread: [SOLVED] Search Failures

  1. #1
    jrefl5 is offline Advanced Member
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    Default [SOLVED] Search Failures

    One of my users is doing a search for a string in his e-mails, but all search attempts get an error dialog
    Code:
    A network service error has occurred. msg: system failure: Caught IOException opening index
    code: service.FAILURE
    method: SearchRequest
    detail: soap:Receiver
    trace: btpool0-34:1220979446669:2d7f0be34cf58735
    I have no problems running the search on my account

    I'm guessing that indexing on the inbox for this user may be a problem.

    Ideas, suggestions where to look.

  2. #2
    ArcaneMagus's Avatar
    ArcaneMagus is offline Moderator
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    Default

    You might try re-indexing the users mailbox. Open the user in the admin console and click Reindex Mailbox at the top.

  3. #3
    jrefl5 is offline Advanced Member
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    Default Solved

    Thanks,
    Getting blind in my age. That sis it.

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