HSM Failure

[veronica]

Hi Klug ,

I have a query here. Doesn't BLOB error be specifically related to store data rather than index ? Reindexing would just create indexes again for the BLOB data. As per stuartg.orion post the error seems to be :

Unable to copy MailboxBlob: {mailbox=128, message=8560, path=/opt/zimbra/store/0/128/msg/2/8560-33056.msg} to volume 3

may be i am wrong here but more explanation would clarify my understanding . Thanks

[Klug]

Here's the error I got:

2009-09-21 15:13:19,919 ERROR [BlobMover] [name=user@domain.tld;] hsm - An error occurred while running BlobMover
com.zimbra.common.service.ServiceException: system failure: Unable to copy MailboxBlob: {mailbox=696, message=29499, path=/opt/zimbra/store/0/696/msg/7/29499-83487
.msg} to volume 3
ExceptionId:BlobMover:1253538799889:a610015a88f2550f
Code:service.FAILURE
        at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
        at com.zimbra.cs.hsm.BlobMover.moveBlobs(BlobMover.java:220)
        at com.zimbra.cs.hsm.BlobMover.moveBlobs(BlobMover.java:125)
        at com.zimbra.cs.hsm.BlobMoverThread.run(BlobMoverThread.java:29)
        at java.lang.Thread.run(Thread.java:595)
Caused by: java.io.IOException: link(/var/virtual_disk/HSM/0/2040/msg/0/436-360.msg, /var/virtual_disk/HSM/0/696/msg/7/29499-83487.msg): No such file or directory
        at com.zimbra.znative.IO.link0(Native Method)
        at com.zimbra.znative.IO.link(IO.java:88)
        at com.zimbra.cs.store.FileBlobStore.link(FileBlobStore.java:253)
        at com.zimbra.cs.hsm.BlobMover.moveBlobs(BlobMover.java:213)
        ... 3 more

/opt/zimbra/store/0/696/msg/7/29499-83487.msg existed and I was able to cat it.
I did not check /var/virtual_disk/HSM/0/2040/msg/0/436-360.msg.

I don't know if "reindexing" re-created the link (/var/virtual_disk/HSM/0/2040/msg/0/436-360.msg) or if it did not (and if it did not, it means the user can not access this mail anymore).

I'll ask the user to check.

[veronica]

Does that mean reindexing didn't help ?

[Klug]

Reindexing fixed the HSM issue: I was able to restart HSM and the session finished correctly.

/opt/zimbra/store/0/696/msg/7/29499-83487.msg (primary volume) was moved to /var/virtual_disk/HSM/0/696/msg/7/29499-83487.msg (HSM volume) and the links number did not change (3).

But I don't know what "reindexing" exactly did to this mailbox (recreated a "correct" link to the message or "lost" the link).