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Thread: Quota calculation

  1. #1
    dstoliker is offline Senior Member
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    Default Quota calculation

    I've got a user that's consistently exceeding her quota. I took a look at her inbox and folders, but it doesn't seem to add up - literally. I logged in as her from the admin interface, hovered my mouse pointer over each folder, and added up all the reported sizes of her folders and it adds up to less than half of what her total mailbox size is reported to be. (Someone feel free to tell me the better way to do this if there is one.) She has only a few contacts, nothing in Documents, or her Briefcase. Am I missing something here?

    Thanks!

  2. #2
    srandall is offline Member
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    I'm not going to be of any huge help. I'm no Zimbra guru (thankfully). However, I have waited for the never to occur reply on this form under different co-worker accounts too many times. They either don't know or it's not interesting.

    Let's decompose the problem together and perhaps we can come up with a solution.

    Zimbra in keeping with it's perceived competition has made mail logarithmically more difficult than it needs to be.

    Scott

  3. #3
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    Jbrabander is offline Elite Member
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    The best I can figure off-hand is to add up the totals of each message. I know it would be time consuming, but you could at least verify the
    "mouse-over totals" you had.

    Are there subfolders that you missed in your count?

    I have discovered (just now) that there is a difference in the totals reported by my Outlook compared to the Zimbra web interface. If i look at the folder size for all my folders combined, Outlook reports about 35MB. The Zimbra webmail shows me as using 43.4 MB.

  4. #4
    dstoliker is offline Senior Member
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    Doh!

    I missed the all important "Sent" folder. There's the other half of the mail.

    On a semi-related note does anyone know a way from the command line to list out the folders and the size of each one?

  5. #5
    kbigger is offline Active Member
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    I wish it were that easy, my quota has jumped from ~125MB to about 500MB as reported in the AJAX client. I can't account for the increase and I have included the Sent folder.

    Zimbra Desktop reports about the correct usage (125MB)....
    Last edited by kbigger; 09-04-2008 at 12:05 PM.

  6. #6
    Jbrabander's Avatar
    Jbrabander is offline Elite Member
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    Yeah, I'm not sure how Zimbra calculates the total volume of mail. But it seems strange that I'll see different totals between the Zimbra webmail and my Outlook 2003.

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