Message received to server - never goes to mailbox

[shankwc]

I'm trying to subscribe to a mailman mailing list and it is attempting to send me a verification email. I see the email coming into the server and being passed by amivis - but the email neverends up in my mailbox. I see no other messages about it being rejected.

I'm very concerned that other mail could be being dropped. How can I find out where this email is going?

Mar 16 14:38:49 banshee amavis[25468]: (25468-03) ESMTP::10024 /opt/zimbra/amavisd/tmp/amavis-20060316T143411-25468: <boxbackup-admin@fluffy.co.uk> -> <xxxx@xxxx.com> Received: SIZE=2369 from banshee.xxxx.com ([127.0.0.1]) by localhost (banshee.xxxx.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 25468-03 for <xxxx@xxxx.com>; Thu, 16 Mar 2006 14:38:49 -0500 (EST)
Mar 16 14:38:49 banshee amavis[25468]: (25468-03) Checking: cdcupuJAgt+k [195.82.99.65] <boxbackup-admin@fluffy.co.uk> -> <xxxx@xxxx.com>
Mar 16 14:38:50 banshee amavis[25468]: (25468-03) FWD via SMTP: <boxbackup-admin@fluffy.co.uk> -> <xxxx@xxxx.com>, 250 2.6.0 Ok, id=25468-03, from MTA([127.0.0.1]:10025): 250 Ok: queued as 66157159CF89
Mar 16 14:38:50 banshee amavis[25468]: (25468-03) Passed CLEAN, [195.82.99.65] [195.82.99.65] <boxbackup-admin@fluffy.co.uk> -> <shankwc@xxxx.com>, Message-ID: <20060316193804.5982.66899.Mailman@love.warhead.org.uk>, mail_id: cdcupuJAgt+k, Hits: -3.136, 573 ms

[anand]

run mailq - see if it is stuck in the postfix queue because of LMTP not available, etc.

Also check grep that message-id header in the log file. Postfix should have two queue-ids for that message-id (one pre amavisd-new, one post).

Try also zmmsgtrace.

[shankwc]

I tried mailq and it's a no-show.

log grep for message-id results:

/var/log/zimbra.log| grep 20060316193804.5982.66899.Mailman@love.warhead.org.uk
Mar 16 14:38:49 banshee postfix/cleanup[24309]: AEB2A159CF22: message-id=<20060316193804.5982.66899.Mailman@love.warhead.org.uk>
Mar 16 14:38:50 banshee postfix/cleanup[24311]: 66157159CF89: message-id=<20060316193804.5982.66899.Mailman@love.warhead.org.uk>
Mar 16 14:38:50 banshee amavis[25468]: (25468-03) Passed CLEAN, [195.82.99.65] [195.82.99.65] <boxbackup-admin@fluffy.co.uk> -> <xxxx@xxxx.com>, Message-ID: <20060316193804.5982.66899.Mailman@love.warhead.org.uk>, mail_id: cdcupuJAgt+k, Hits: -3.136, 573 ms

zmmsgtrace results:

zmmsgtrace -i 20060316193804.5982.66899.Mailman@love.warhead.org.uk
Tracing messages
        ID 20060316193804.5982.66899.Mailman@love.warhead.org.uk


0 messages found

[marcmac]

no lmtp line for this message in the postfix logs?

[shankwc]

Nope?!

What does that mean?

[marcmac]

grep lmtp /var/log/zimbra.log | grep defer

[shankwc]

[zimbra@mail bin]$ cat /var/log/zimbra.log| grep A21CD159CF4C

Mar 16 13:51:12 banshee postfix/smtpd[16150]: A21CD159CF4C: client=localhost.localdomain[127.0.0.1]
Mar 16 13:51:12 banshee postfix/cleanup[16146]: A21CD159CF4C: message-id=<20060316185031.5863.2661.Mailman@love.warhead.org.uk>
Mar 16 13:51:12 banshee postfix/qmgr[5617]: A21CD159CF4C: from=<boxbackup-admin@fluffy.co.uk>, size=3023, nrcpt=1 (queue active)
Mar 16 13:51:12 banshee amavis[4924]: (04924-10) FWD via SMTP: <boxbackup-admin@fluffy.co.uk> -> <xxxx@xxxx.com>, 250 2.6.0 Ok, id=04924-10, from MTA([127.0.0.1]:10025): 250 Ok: queued as A21CD159CF4C
Mar 16 13:51:12 banshee postfix/smtp[16147]: E8792159CEE9: to=<xxxx@xxxx.com>, relay=127.0.0.1[127.0.0.1], delay=1, status=sent (250 2.6.0 Ok, id=04924-10, from MTA([127.0.0.1]:10025): 250 Ok: queued as A21CD159CF4C)
Mar 16 13:51:12 banshee postfix/lmtp[16151]: A21CD159CF4C: to=<xxxx@xxxx.com>, relay=banshee.xxxx.com[10.2.3.137], delay=0, status=sent (250 2.1.5 OK)
Mar 16 13:51:12 banshee postfix/qmgr[5617]: A21CD159CF4C: removed

[marcmac]

It's been delivered via lmtp.

grep -i lmtp /opt/zimbra/log/zimbra.log around the time of delivery, see if you can see it written to disk.

You got any filters on this mailbox? You check the junk folder? You try using the search builder to grab all emails from the source domain?

[shankwc]

Talk about difficult!!

I had a personal filter that was set to discard messages with OX in the subject (because I'm on the OpenXchange list and was too lazy to actually unsubscribe). This was catching bOXbackup in the subject and discarding the message.

So I lazy stupid user problem after all.

Well - at least I got to learn how to trace messages better!

Thanks for the help.

[marcmac]

Glad you found the message. (And welcome to the future of email...)