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Thread: Stats stopped

  1. #1
    mikeburba is offline Junior Member
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    Default Stats stopped

    All:

    I'm a newbie administrator of a Zimbra mail server running:
    Release 5.0.4_GA_2101.UBUNTU6_64 UBUNTU6_64 FOSS edition

    I have a pretty simple problem that I'm not sure how to fix. My stats service is not running. Output from zmcontrol is:

    $ zmcontrol status
    Host mail.somedomain.com
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running
    stats Stopped

    So my question is: is there a way to troubleshoot / start stats without restarting all the services with 'zmcontrol start' ?

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Why do you think it's not running? It looks like it is to me.
    Quote Originally Posted by mikeburba View Post
    $ zmcontrol status
    Host mail.somedomain.com
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running
    stats Stopped
    If you think there's a problem then post more details from the log files, there's details on the logger here: Logger - Zimbra :: Wiki
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    mikeburba is offline Junior Member
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    I guess I thought the stats were not running because of the line that says "stats Stopped". So maybe I have the stats service misunderstood. Is it normal for stats to be stopped?

    Also, in the Admin console, I see this:
    Server status data is not available. To see the server status, the logger service must be installed.

    Now, that message seems self explanatory, but it seems to me that the logger service *is* installed and running per zmcontrol. Am I wrong?

    Also very willing to post stuff from the logs. I have looked at each of them, and didn't see anything (with my untrained eye). If there is something I should be looking for, let me know and I will post it.

    Thanks for your help, by the way.

  4. #4
    mikeburba is offline Junior Member
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    Quote Originally Posted by mikeburba View Post
    Also, in the Admin console, I see this:
    Should have been more complete: in the Admin Console > Monitoring > Server Status

  5. #5
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by mikeburba View Post
    I guess I thought the stats were not running because of the line that says "stats Stopped". So maybe I have the stats service misunderstood. Is it normal for stats to be stopped?.
    No you haven't misunderstood, I just can't read.

    What do you get in the logs if you run the following:
    Code:
    su - zimbra
    zmloggerctl stop
    ps aux | grep zmlogger
    kill any logger processes
    zmloggerctl start
    Has this server been running OK until now?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    mikeburba is offline Junior Member
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    The server has been handling incoming / outgoing mails like a champ. However, recently, we've experienced random, slow load times from a web app that runs on the same box. So I am trying to determine whether it could be zimbra that is using resources (for things like processing a mailing list, or updating the logs, etc.) Basically trying to decide whether to separate the web server and zimbra onto their own boxes.

    So, for the first time, I wanted to start looking at the stats. I've noticed that they haven't been updating for at least a month.

    After stopping / starting zmloggercontrl, I don't see any new messages in mailbox.log. I look at the descriptions of the logs that you linked to, and I didn't see any others that would have messages. Is there another log that I should be looking at?

    Also, rechecked zmcontrol status, and stats is still stopped. Also, the admin console displays the same message.

  7. #7
    phoenix is online now Zimbra Consultant & Moderator
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    If you wish to monitor the performance of Zimbra services then take a look at this wiki article - this will give you a more detailed view of the statistics that are collected by the logger.
    Last edited by phoenix; 08-07-2008 at 10:03 AM.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    phoenix is online now Zimbra Consultant & Moderator
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    ...... and back to your original question. What does the following file contain: /opt/zimbra/zmstat/zmstat.out - any errors in that?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
    mikeburba is offline Junior Member
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    yes, a ton of 'No such process' errors. Here's a snip...


    08/04/2008 20:09:30: ERROR: No such process: '3817'
    08/04/2008 20:10:00: Queue is too big! (1011 msgs); Increasing monitor interval to 60 seconds
    08/04/2008 20:10:30: ERROR: No such process: '5586'
    08/04/2008 20:10:30: Queue is too big! (1123 msgs); Increasing monitor interval to 90 seconds
    08/04/2008 20:11:30: Queue is too big! (1163 msgs); Increasing monitor interval to 120 seconds
    08/04/2008 20:13:00: Queue size is back within the maximum of 1000; Restoring default monitor interval of 30 seconds08/04/2008 20:47:00: ERROR: No such process: '28258'
    08/04/2008 20:47:00: ERROR: No such process: '28259'
    08/05/2008 12:55:30: ERROR: No such process: '1555'
    08/05/2008 12:55:30: ERROR: No such process: '1556'

  10. #10
    nexus is offline Member
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    I have some of the exact same errors and messages. Any solution found?

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