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Thread: [SOLVED] zmclamdctl is not running

  1. #1
    SamTzu's Avatar
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    Default [SOLVED] zmclamdctl is not running

    Ones again Amavis stopped working without any visible reason.
    (No updates/upgrades anything.)

    zmcontrol status sais...
    zmclamdctl is not running
    (Seems there is all ready an instance running?)

    I had to go to admin panel and disable Antivirus and manually reque all the mail to get all the queues empy.

    I don't want to sound like I'm whining (except I am) but the spam/virus filtering on Zimbra seems to be too unstable.

    The "Server Statistics" shows the mail servers Spam_Activity stops dead on 00:00 hours.
    (Yet another "maintanance" bug?)

    Ubuntu 6.06.1/Zimbra 5.04
    Last edited by SamTzu; 07-28-2008 at 04:33 AM.
    SamTzu
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  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by SamTzu View Post
    Ones again Amavis stopped working without any visible reason.
    (No updates/upgrades anything.)

    zmcontrol status sais...
    zmclamdctl is not running
    (Seems there is all ready an instance running?)
    How about some information from the log files? What happens if you try to restart it - does it run OK or fail and if it fails what are the log entries? How much RAM is on this system? Is this a Network Edition or Open Source install?

    Quote Originally Posted by SamTzu View Post
    I had to go to admin panel and disable Antivirus and manually reque all the mail to get all the queues empy.
    That is the normal thing to get the mail from the deferred queue.

    Quote Originally Posted by SamTzu View Post
    I don't want to sound like I'm whining (except I am) but the spam/virus filtering on Zimbra seems to be too unstable.

    The "Server Statistics" shows the mail servers Spam_Activity stops dead on 00:00 hours.
    (Yet another "maintanance" bug?)
    Have you searched bugzilla for similar incidents or filed and bug report or even searched the forums for resolutions/troubleshooting tips on a/v or Server Statistics problems?

    It's near impossible to help when you give so little useful debugging information.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    SamTzu's Avatar
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    Thanx for replying so fast.

    Here are some lines from /var/log/zimbra.log
    ...
    Jul 28 12:41:26 server17 amavis[29793]: (29793-17) ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (1)
    Jul 28 12:41:26 server17 amavis[32335]: (32335-12) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    Jul 28 12:41:26 server17 amavis[32332]: (32332-14) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    Jul 28 12:41:26 server17 amavis[30976]: (30976-17) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    Jul 28 12:41:27 server17 amavis[29793]: (29793-17) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    Jul 28 12:41:31 server17 amavis[927]: (00927-11) (!)run_av (ClamAV-clamd, built-in i/f): Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 75) line 310
    .
    Jul 28 12:41:31 server17 amavis[927]: (00927-11) (!!)ClamAV-clamd av-scanner FAILED: CODE(0x818e07c) Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval
    75) line 310. at (eval 75) line 511.
    Jul 28 12:41:31 server17 amavis[927]: (00927-11) (!!)WARN: all primary virus scanners failed, considering backups
    Jul 28 12:41:31 server17 amavis[927]: (00927-11) (!!)TROUBLE in check_mail: virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: CODE(0x818e07c) Too many retries to talk to 127.0.0.1
    :3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 75) line 310. at (eval 75) line 511.
    Jul 28 12:41:31 server17 amavis[927]: (00927-11) (!)PRESERVING EVIDENCE in /opt/zimbra/data/amavisd/tmp/amavis-20080728T124124-00927
    ...

    How ever no such file exists.
    SamTzu
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    "I keep hitting the esc key, why am I still here?"

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    .... and the answers to the other questions on RAM, restarts, zimbra version, etc. are?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    SamTzu's Avatar
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    As mentioned in the first post...
    Nothing was done before the problem.
    No restarts, updates, upgrades.
    Ubuntu 6.06.1/Zimbra 5.04
    >1Gb memory.
    SamTzu
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    "I keep hitting the esc key, why am I still here?"

  6. #6
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    Here is when the problem started...
    (Seems like the DB was somehow corrupted.)

    Jul 28 00:42:01 server17 CRON[14712]: (pam_unix) session opened for user zimbra by (uid=0)
    Jul 28 00:42:34 server17 zmmailboxdmgr[14884]: status requested
    Jul 28 00:42:34 server17 zmmailboxdmgr[14884]: status OK
    Jul 28 00:42:35 server17 clamd[10477]: reload db failed: Malformed database
    Jul 28 00:42:35 server17 clamd[10477]: Terminating because of a fatal error.
    Jul 28 00:42:35 server17 clamd[10477]: Pid file removed.
    Jul 28 00:42:35 server17 clamd[10477]: --- Stopped at Mon Jul 28 00:42:35 2008
    Jul 28 00:42:43 server17 zimbramon[14713]: 14713:info: 2008-07-28 00:42:05, STATUS: server17.nimet.info: antispam: Running
    Jul 28 00:42:43 server17 zimbramon[14713]: 14713:info: 2008-07-28 00:42:05, STATUS: server17.nimet.info: antivirus: Running
    Jul 28 00:42:43 server17 zimbramon[14713]: 14713:info: 2008-07-28 00:42:05, STATUS: server17.nimet.info: ldap: Running
    Jul 28 00:42:44 server17 zimbramon[14713]: 14713:info: 2008-07-28 00:42:05, STATUS: server17.nimet.info: logger: Running
    Jul 28 00:42:44 server17 zimbramon[14713]: 14713:info: 2008-07-28 00:42:05, STATUS: server17.nimet.info: mailbox: Running
    Jul 28 00:42:44 server17 zimbramon[14713]: 14713:info: 2008-07-28 00:42:05, STATUS: server17.nimet.info: mta: Running
    Jul 28 00:42:44 server17 zmmailboxdmgr[15033]: status requested
    Jul 28 00:42:44 server17 zmmailboxdmgr[15033]: status OK
    Jul 28 00:42:44 server17 zimbramon[14713]: 14713:info: 2008-07-28 00:42:05, STATUS: server17.nimet.info: snmp: Running
    Jul 28 00:42:45 server17 zimbramon[14713]: 14713:info: 2008-07-28 00:42:05, STATUS: server17.nimet.info: spell: Running
    Jul 28 00:42:45 server17 zimbramon[14713]: 14713:info: 2008-07-28 00:42:05, STATUS: server17.nimet.info: stats: Running
    Jul 28 00:42:45 server17 CRON[14712]: (pam_unix) session closed for user zimbra
    Jul 28 00:42:46 server17 zmmailboxdmgr[15077]: status requested
    Jul 28 00:42:46 server17 zmmailboxdmgr[15077]: status OK
    Jul 28 00:42:47 server17 zimbramon[28550]: 28550:err: Service status change: server17.nimet.info antivirus changed from running to stopped
    Jul 28 00:42:47 server17 zimbramon[28550]: 28550:info: zmmtaconfig: Watchdog adding antivirus to restart list
    Jul 28 00:42:48 server17 postfix/pickup[29129]: 7014AB70062: uid=1001 from=<zimbra>
    Jul 28 00:42:48 server17 postfix/cleanup[14661]: 7014AB70062: message-id=<20080727214248.7014AB70062@server17.nimet.info >
    Jul 28 00:42:48 server17 postfix/qmgr[10775]: 7014AB70062: from=<zimbra@server17.nimet.info>, size=494, nrcpt=2 (queue active)
    Jul 28 00:42:48 server17 amavis[17474]: (17474-18) ESMTP::10024 /opt/zimbra/data/amavisd/tmp/amavis-20080727T130710-17474: <zimbra@server17.nimet.info> -> <admin@domainX.org>,<admin@server17.nimet.info> SIZE=494 Received: from server17.nimet.info ([127.0.0.1]) by localhost (server17.nimet.info [127.0.0.1]) (amavisd-new, port 10024) with ESMTP; Mon, 28 Jul 2008 00:42:48 +0300 (EEST)
    Jul 28 00:42:48 server17 amavis[17474]: (17474-18) Checking: rfJ5Ocu1Dzv0 <zimbra@server17.nimet.info> -> <admin@domainX.org>,<admin@server17.nimet.info>
    Jul 28 00:42:48 server17 amavis[17474]: (17474-18) ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (1)
    Jul 28 00:42:49 server17 amavis[17474]: (17474-18) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    Jul 28 00:42:55 server17 amavis[17474]: (17474-18) (!)run_av (ClamAV-clamd, built-in i/f): Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 75) line 310.
    Jul 28 00:42:55 server17 amavis[17474]: (17474-18) (!!)ClamAV-clamd av-scanner FAILED: CODE(0x818e07c) Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 75) line 310. at (eval 75) line 511.
    Jul 28 00:42:55 server17 amavis[17474]: (17474-18) (!!)WARN: all primary virus scanners failed, considering backups
    Jul 28 00:42:55 server17 amavis[17474]: (17474-18) (!!)TROUBLE in check_mail: virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: CODE(0x818e07c) Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 75) line 310. at (eval 75) line 511.
    Jul 28 00:42:55 server17 amavis[17474]: (17474-18) (!)PRESERVING EVIDENCE in /opt/zimbra/data/amavisd/tmp/amavis-20080727T130710-17474
    Jul 28 00:42:56 server17 postfix/smtp[14662]: 7014AB70062: to=<admin@domainX.org>, orig_to=<admin@server17.nimet.info>, relay=127.0.0.1[127.0.0.1]:10024, delay=7.6, delays=0.24/0/0.03/7.3, dsn=4.5.0, status=deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=17474-18, virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: CODE(0x818e07c) Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 75) line 310. at (eval 75) line 511. (in reply to end of DATA command))
    Jul 28 00:42:56 server17 postfix/smtp[14662]: 7014AB70062: to=<admin@server17.nimet.info>, relay=127.0.0.1[127.0.0.1]:10024, delay=7.6, delays=0.24/0/0.03/7.3, dsn=4.5.0, status=deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=17474-18, virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: CODE(0x818e07c) Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 75) line 310. at (eval 75) line 511. (in reply to end of DATA command))
    Jul 28 00:43:04 server17 postfix/smtpd[14171]: warning: 217.25.105.35: hostname a35-105.imatranet.fi verification failed: Name or service not known
    Jul 28 00:43:04 server17 postfix/smtpd[14171]: connect from unknown[217.25.105.35]
    Jul 28 00:43:04 server17 postfix/smtpd[14171]: disconnect from unknown[217.25.105.35]
    Jul 28 00:43:14 server17 clamd[15272]: clamd daemon 0.92.1 (OS: linux-gnu, ARCH: i386, CPU: i686)
    Jul 28 00:43:14 server17 clamd[15272]: Log file size limited to 20971520 bytes.
    Jul 28 00:43:14 server17 clamd[15272]: Reading databases from /opt/zimbra/data/clamav/db
    Jul 28 00:43:14 server17 clamd[15272]: Not loading PUA signatures.
    Jul 28 00:43:22 server17 postfix/anvil[27393]: statistics: max connection rate 3/60s for (smtp:190.56.48.205) at Jul 28 00:35:39
    Jul 28 00:43:22 server17 postfix/anvil[27393]: statistics: max connection count 3 for (smtp:190.56.48.205) at Jul 28 00:35:39
    Jul 28 00:43:22 server17 postfix/anvil[27393]: statistics: max cache size 2 at Jul 28 00:33:42
    Jul 28 00:43:33 server17 postfix/smtpd[14171]: connect from 98-bem-2.acn.waw.pl[62.121.81.98]
    Jul 28 00:43:34 server17 clamd[15272]: Malformed database
    Jul 28 00:43:34 server17 postfix/smtpd[14171]: NOQUEUE: reject: RCPT from 98-bem-2.acn.waw.pl[62.121.81.98]: 550 5.1.1 <kohdomainYgid@domainY.com>: Recipient address rejected: domainY.com; from=<modifies20@griffinserv.com> to=<kohdomainYgid@domainY.com> proto=ESMTP helo=<hp.home.aster.pl>
    Jul 28 00:43:35 server17 postfix/smtpd[14171]: lost connection after DATA from 98-bem-2.acn.waw.pl[62.121.81.98]
    Jul 28 00:43:35 server17 postfix/smtpd[14171]: disconnect from 98-bem-2.acn.waw.pl[62.121.81.98]
    Jul 28 00:43:57 server17 postfix/smtpd[14171]: connect from 32-247-231-201.fibertel.com.ar[201.231.247.32]
    Jul 28 00:43:58 server17 postfix/smtpd[14171]: 3DA4FB70064: client=32-247-231-201.fibertel.com.ar[201.231.247.32]
    Jul 28 00:43:58 server17 postfix/cleanup[14661]: 3DA4FB70064: message-id=<1217194514.4389@levy.net>
    Jul 28 00:43:58 server17 postfix/qmgr[10775]: 3DA4FB70064: from=<jtbeulahvv@levy.net>, size=1031, nrcpt=1 (queue active)
    Jul 28 00:43:59 server17 amavis[22431]: (22431-08) ESMTP::10024 /opt/zimbra/data/amavisd/tmp/amavis-20080727T213249-22431: <jtbeulahvv@levy.net> -> <jyrki@domainY.com> SIZE=1031 BODY=8BITMIME Received: from server17.nimet.info ([127.0.0.1]) by localhost (server17.nimet.info [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <jyrki@domainY.com>; Mon, 28 Jul 2008 00:43:58 +0300 (EEST)
    Jul 28 00:43:59 server17 amavis[22431]: (22431-08) Checking: EZAblNFteleX [201.231.247.32] <jtbeulahvv@levy.net> -> <jyrki@domainY.com>
    Jul 28 00:43:59 server17 amavis[22431]: (22431-08) ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (1)
    Jul 28 00:44:00 server17 postfix/smtpd[14171]: disconnect from 32-247-231-201.fibertel.com.ar[201.231.247.32]
    Jul 28 00:44:00 server17 amavis[22431]: (22431-08) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    Jul 28 00:44:01 server17 CRON[15296]: (pam_unix) session opened for user zimbra by (uid=0)
    Jul 28 00:44:06 server17 amavis[22431]: (22431-08) (!)run_av (ClamAV-clamd, built-in i/f): Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 75) line 310.
    Jul 28 00:44:06 server17 amavis[22431]: (22431-08) (!!)ClamAV-clamd av-scanner FAILED: CODE(0x818e07c) Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 75) line 310. at (eval 75) line 511.
    Jul 28 00:44:06 server17 amavis[22431]: (22431-08) (!!)WARN: all primary virus scanners failed, considering backups
    Jul 28 00:44:06 server17 amavis[22431]: (22431-08) (!!)TROUBLE in check_mail: virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: CODE(0x818e07c) Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 75) line 310. at (eval 75) line 511.
    Jul 28 00:44:06 server17 amavis[22431]: (22431-08) (!)PRESERVING EVIDENCE in /opt/zimbra/data/amavisd/tmp/amavis-20080727T213249-22431
    Jul 28 00:44:06 server17 postfix/smtp[14662]: 3DA4FB70064: to=<jyrki@domainY.com>, relay=127.0.0.1[127.0.0.1]:10024, delay=8.6, delays=0.67/0.01/0.08/7.9, dsn=4.5.0, status=deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=22431-08, virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: CODE(0x818e07c) Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 75) line 310. at (eval 75) line 511. (in reply to end of DATA command))
    Jul 28 00:44:13 server17 zmmailboxdmgr[15413]: status requested
    Jul 28 00:44:13 server17 zmmailboxdmgr[15413]: status OK
    Jul 28 00:44:14 server17 zimbramon[28550]: 28550:info: zmmtaconfig: Failed to restart antivirus rc=256
    Jul 28 00:44:17 server17 zimbramon[15297]: 15297:info: 2008-07-28 00:44:02, STATUS: server17.nimet.info: antispam: Running
    Jul 28 00:44:17 server17 zimbramon[15297]: 15297:info: 2008-07-28 00:44:02, STATUS: server17.nimet.info: antivirus: Stopped
    Jul 28 00:44:17 server17 zimbramon[15297]: 15297:info: 2008-07-28 00:44:02, STATUS: server17.nimet.info: amavisd: running
    Jul 28 00:44:18 server17 zimbramon[15297]: 15297:info: 2008-07-28 00:44:02, STATUS: server17.nimet.info: ldap: Running
    Jul 28 00:44:18 server17 zimbramon[15297]: 15297:info: 2008-07-28 00:44:02, STATUS: server17.nimet.info: logger: Running
    Jul 28 00:44:18 server17 zimbramon[15297]: 15297:info: 2008-07-28 00:44:02, STATUS: server17.nimet.info: mailbox: Running
    Jul 28 00:44:19 server17 zimbramon[15297]: 15297:info: 2008-07-28 00:44:02, STATUS: server17.nimet.info: mta: Running
    Jul 28 00:44:19 server17 zimbramon[15297]: 15297:info: 2008-07-28 00:44:02, STATUS: server17.nimet.info: snmp: Running
    Jul 28 00:44:19 server17 zimbramon[15297]: 15297:info: 2008-07-28 00:44:02, STATUS: server17.nimet.info: spell: Running
    Jul 28 00:44:19 server17 zimbramon[15297]: 15297:info: 2008-07-28 00:44:02, STATUS: server17.nimet.info: stats: Running
    SamTzu
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    "I keep hitting the esc key, why am I still here?"

  7. #7
    phoenix is online now Zimbra Consultant & Moderator
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    Try downloading the definitions files again, do the following:

    Code:
    su - zimbra
    mkdir /tmp/clamdb
    mv /opt/zimbra/clamav/db/* /tmp/clamdb
    /opt/zimbra/clamav/bin/freshclam --config-file=/opt/zimbra/conf/freshclam.conf
    zmamavisdctl stop
    zmamavisdctl start
    and see if it runs OK.
    Last edited by phoenix; 07-29-2008 at 04:44 AM.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    SamTzu's Avatar
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    phoenix bill, you are the man!
    Thank you very mucho grande.

    zimbra@server17:/root$ zmcontrol status
    Host server17.nimet.info
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running
    stats Running


    PS. It's zmamavisdctl with a d
    /opt/zimbra/bin/zmamavisdctl start
    SamTzu
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  9. #9
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by SamTzu View Post
    phoenix bill, you are the man!
    Thank you very mucho grande.

    zimbra@server17:/root$ zmcontrol status
    Host server17.nimet.info
    antispam Running
    antivirus Running
    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running
    stats Running
    Gl;ad it's working, keep an eye on it and see if there's any further problems.


    Quote Originally Posted by SamTzu View Post
    PS. It's zmamavisdctl with a d
    /opt/zimbra/bin/zmamavisdctl start
    I know that really, I'll have to keep an eye on my typing. Thanks for pointing it out, I've corrected it.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  10. #10
    davidkillingsworth is offline Loyal Member
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    Quote Originally Posted by phoenix View Post
    Try downloading the definitions files again, do the following:

    Code:
    su - zimbra
    mkdir /tmp/clamdb
    mv /opt/zimbra/clamav/db/* /tmp/clamdb
    /opt/zimbra/clamav/bin/freshclam --config-file=/opt/zimbra/conf/freshclam.conf
    zmamavisdctl stop
    zmamavisdctl start
    and see if it runs OK.
    This fixed my server this morning when clamav was causing the CPU utilization on the server to be very high and no mail was being delivered.

    This is actually the 3rd time that the server has hung since upgrading to 7.2.0 a few weeks ago. It may not be related, but this never happened before upgrading.

    Usually, if we just restart the server, everything is ok, but this time even a server reboot would not get the server back.

    Running the commands above got the server working again.
    Release 7.2.4_GA_2900.UBUNTU10_64 UBUNTU10_64 FOSS edition.

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