Stats Service Does Not Start Following Restart

[jremshik@pgprint.com]

I am using the "Simple Shell Script Method" for backing up our open source ZCS 5.0.8 installation and the stats service never starts following the restart of ZCS.

I've tried to restart the stats service via a root cron job scheduled several hours after the backup completes and this also does not work. The root restart script contains the command sudo -u zimbra /opt/zimbra/bin/zmstatctl start.

I'd like to figure out why the stats service doesn't start via the restart command in the backup script, but any automated means of restarting would save me the trouble of manually restarting the stats service every morning.

[phoenix]

Using sudo to stop and start zimbra seems to be problematic for some people. Try using this command (modify it to the correct format) for your script:

 su - zimbra -c '$zimbra/bin/zmcontrol start'

from this script further down the backup page. If that still fails then what's in the log files after a failed startup?

[jremshik@pgprint.com]

Thanks for your assistance. However, the change to the command did not resolve the problem. Is there a particular log that you would like to see? Do you want the entire log or only the portion surrounding the time period during the restart?

[uxbod]

/var/zimbra.log and /opt/zimbra/log/zmmailboxd.log around the stop/start time of the backup please.