Just had another VP blame the global address list for "causing" an email to be sent to the wrong person with exactly the same name as the intended recipient. I believe this is one possible solution:
Bug 27362 – Make other attributes visible in GAL autocomplete
Other possible solutions? I don't want to hide the "wrong" people from the GAL, because definition of the "wrong" person is different and context-dependent. I don't want to break up into subdomains.
It would help disambiguation if autocomplete would return a configurable set of
attributes. For example, if the organization decides that organizationalUnit is a useful thing to display:
John Smith - Accounting <firstname.lastname@example.org>
John Smith - Marketing <email@example.com>
John Smith - Sales <firstname.lastname@example.org>
or a .edu might want
John Smith - Chemistry Faculty <email@example.com>
John Smith - Undergraduate Undeclared Major <firstname.lastname@example.org>
This is different from displayName because we would only show this for
autocomplete. When address is accepted, the To: line (and auto-add to Emailed Contacts) should show displayName, not the name form computed above.