Zimbra

drb · #1 (**permalink**) 07-12-2008, 04:51 PM

I'm running Zimbra 5.0.0_RC1_1538.DEBIAN4.0 and have a problem with one account (mine!) where the unread count on Inbox is persistently 1 greater than the actual count. "Mark all as read" leaves the unread count at 1.

This is not an Ajax problem -- Squirrelmail running over the same imap service reports the same count.

Any suggestions gratefully received.

Ross

phoenix · #2 (**permalink**) 07-12-2008, 10:22 PM

You shouldn't be running the RC1 version, upgrade to a current GA release (currently 5.0.7).

drb · #3 (**permalink**) 10-09-2009, 07:01 PM

OK, so now that there's a Debian 5.0 AMD64 release, I've upgraded to that -- the package is zcs-6.0.1_GA_1816.DEBIAN5_64.20090911184141.tgz

My Inbox unread message count is still greater by 1 than the true count.

Emptying Trash [ see K-State Zimbra tips and tricks ] didn't fix it.

Connecting through imap with Thunderbird and compacting Inbox didn't fix it.

Any other suggestions?

uxbod · #4 (**permalink**) 10-10-2009, 12:22 AM

Re-index the mailbox from the Admin GUI.

drb · #5 (**permalink**) 10-10-2009, 02:02 AM

Thanks for the suggestion. Tried reindexing - didn't fix it.

uxbod · #6 (**permalink**) 10-10-2009, 02:18 AM

Can you try expunging the account ?

drb · #7 (**permalink**) 10-10-2009, 11:16 AM

Quote:

Originally Posted by uxbod

Can you try expunging the account ?

No, it's mine!
I have considered creating a temporary account, copying the 0.9GB of mail to it with imapsync, expunging and recreating the affected account, and imapsyncing the mail bac. I'm looking for a less indirect solution if anybody has one.
Ideal would be something like: