[SOLVED] Zimbra Webmail stopped working

Hello,

I have a zimbra server running from 2 years, which worked smoothly until today. The webmail interface stopped working suddenly and i can't find a way to restore it. Nobody did any modification, i know it had a hard reboot yesterday (power cut, actually). I tried:

Code:

zimbra@mail:~$ zmtlsctl http zimbra@mail:~$ zmcontrol stop Host mail.x.com Stopping stats...Done Stopping mta...Done Stopping spell...Done Stopping snmp...Done Stopping antivirus...Done Stopping antispam...Done Stopping imapproxy...Done Stopping mailbox...Done Stopping logger...Done Stopping ldap...Done zimbra@mail:~$ zmcontrol start Host mail.x.com Starting ldap...Done. Starting logger...Done. Starting mailbox...Done. Starting antispam...Done. Starting antivirus...Done. Starting snmp...Done. Starting spell...Done. Starting mta...Done. Starting stats...Done. zimbra@mail:~$

In zimbra.log i have this, every 2 min:

Code:

... Jun 26 12:00:07 mail zimbramon[14124]: 14124:info: 2008-06-26 12:00:01, STATUS: mail.x.com: antispam: Running Jun 26 12:00:07 mail zimbramon[14124]: 14124:info: 2008-06-26 12:00:01, STATUS: mail.x.com: antivirus: Running Jun 26 12:00:07 mail zimbramon[14124]: 14124:info: 2008-06-26 12:00:01, STATUS: mail.x.com: ldap: Running Jun 26 12:00:07 mail zimbramon[14124]: 14124:info: 2008-06-26 12:00:01, STATUS: mail.x.com: logger: Running Jun 26 12:00:07 mail zimbramon[14124]: 14124:info: 2008-06-26 12:00:01, STATUS: mail.x.com: mailbox: Running Jun 26 12:00:07 mail zimbramon[14124]: 14124:info: 2008-06-26 12:00:01, STATUS: mail.x.com: mta: Running Jun 26 12:00:07 mail zimbramon[14124]: 14124:info: 2008-06-26 12:00:01, STATUS: mail.x.com: snmp: Running Jun 26 12:00:07 mail zimbramon[14124]: 14124:info: 2008-06-26 12:00:01, STATUS: mail.x.com: spell: Running Jun 26 12:00:07 mail zimbramon[14124]: 14124:info: 2008-06-26 12:00:01, STATUS: mail.x.com: stats: Running

And

Code:

zimbra@mail:~$ zmcontrol -v Release 4.5.10_GA_1575.UBUNTU6 UBUNTU6 FOSS edition

Browser response:

Code:

Not Found The requested URL / was not found on this server.

I don't know very well Zimbra and i couldn't get any useful information on this issue. Any help would be greatly appreciated.
Florin

The log entry shows all to be running. Can you try accessing the web interface from the server itself? From server's browser try accessing it using the lo IP.

"http://127.0.0.1" or "https://127.0.0.1"

Yes, i get the same response:

Code:

Not Found The requested URL / was not found on this server.

https is "unable to connect", it seems i don't have it in https.
I also tried http(s)://127.0.0.1:7071/ and i got the same "unable to connect".

Check your Log Files - Zimbra :: Wiki for any error messages and post them here.

The only error i could find in logs, is this one (in mailbox.log and it appears several times):

Code:

2008-06-26 13:16:12,037 INFO [ImapServer-8] [] ProtocolHandler - Handler exiting normally 2008-06-26 13:20:31,447 INFO [ImapServer-11] [] imap - [192.168.8.5] connected 2008-06-26 13:21:16,921 INFO [ImapServer-11] [] ProtocolHandler - Handler exiting normally 2008-06-26 13:25:38,383 INFO [ImapServer-12] [] imap - [192.168.8.5] connected 2008-06-26 13:26:25,959 INFO [ImapServer-12] [] ProtocolHandler - Handler exiting normally 2008-06-26 13:26:32,327 INFO [ImapServer-13] [] imap - [192.168.8.5] connected 2008-06-26 13:26:47,983 INFO [ImapServer-13] [] ProtocolHandler - Exception occurred while handling connection java.net.SocketException: Connection reset at java.net.SocketInputStream.read(SocketInputStream.java:168) at java.io.BufferedInputStream.fill(BufferedInputStream.java:218) at java.io.BufferedInputStream.read(BufferedInputStream.java:237) at com.zimbra.cs.tcpserver.TcpServerInputStream.readLine(TcpServerInputStream.java:71) at com.zimbra.cs.imap.ImapRequest.continuation(ImapRequest.java:146) at com.zimbra.cs.imap.ImapHandler.processCommand(ImapHandler.java:219) at com.zimbra.cs.tcpserver.ProtocolHandler.processConnection(ProtocolHandler.java:221) at com.zimbra.cs.tcpserver.ProtocolHandler.run(ProtocolHandler.java:188) at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Thread.java:619) 2008-06-26 13:26:47,983 INFO [ImapServer-13] [] imap - [192.168.8.5] exception while closing connection java.net.SocketException: Broken pipe at java.net.SocketOutputStream.socketWrite0(Native Method) at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:92) at java.net.SocketOutputStream.write(SocketOutputStream.java:136) at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:65) at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:123) at com.zimbra.cs.imap.ImapHandler.sendLine(ImapHandler.java:2097) at com.zimbra.cs.imap.ImapHandler.sendResponse(ImapHandler.java:2087) at com.zimbra.cs.imap.ImapHandler.sendUntagged(ImapHandler.java:2077) at com.zimbra.cs.imap.ImapHandler.dropConnection(ImapHandler.java:2047) at com.zimbra.cs.imap.ImapHandler.dropConnection(ImapHandler.java:2033) at com.zimbra.cs.tcpserver.ProtocolHandler.run(ProtocolHandler.java:200) at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Thread.java:619) 2008-06-26 13:26:47,984 INFO [ImapServer-13] [] ProtocolHandler - Handler exiting normally 2008-06-26 13:58:55,812 INFO [ImapServer-14] [] imap - [192.168.8.5] connected 2008-06-26 15:02:06,924 INFO [LmtpServer-1] [] LmtpHandler - [192.168.3.6] connected 2008-06-26 15:02:07,071 INFO [LmtpServer-1] [] cache - Initializing folder and tag caches for mailbox 6 2008-06-26 15:02:07,543 INFO [LmtpServer-1] [] zimlet - Loaded class com.zimbra.cs.zimlet.handler.NANPHandler 2008-06-26 15:02:07,546 INFO [LmtpServer-1] [] zimlet - Loaded class com.zimbra.cs.zimlet.handler.RegexHandler 2008-06-26 15:02:07,843 INFO [IndexWritersSweeperThread] [] MailboxIndex - open index writers sweep: before=1, closed=0, after=1 (2ms)

But imho it has nothing to do with the webmail. Successfull imap connections follow these errors.
And - as an extra question - do you know where i can find the apache config file for the webmail?

The whole day dedicated to this problem. At the end of this day, I found out that apache2 shouldn't run at all.
Solution:

Code:

root@mail:/opt/zimbra/httpd-2.0.54# /etc/init.d/apache2 stop * Stopping apache 2.0 web server... /usr/sbin/apache2: /opt/zimbra/cyrus-sasl/lib/libsasl2.so.2: no version information available (required by /usr/lib/libldap_r.so.2) [ ok ] root@mail:/opt/zimbra/httpd-2.0.54# su - zimbra zimbra@mail:~$ zmcontrol stop Host mail.x.com Stopping stats...Done Stopping mta...Done Stopping spell...Done Stopping snmp...Done Stopping antivirus...Done Stopping antispam...Done Stopping imapproxy...Done Stopping mailbox...Done Stopping logger...Done Stopping ldap...Done zimbra@mail:~$ zmcontrol start Host mail.x.com Starting ldap...Done. Starting logger...Done. Starting mailbox...Done. Starting antispam...Done. Starting antivirus...Done. Starting snmp...Done. Starting spell...Done. Starting mta...Done. Starting stats...Done. zimbra@mail:~$

That's it. Once this was done, i got the Webmail page up. Now i have to find out who installed apache2, why and how the hell the Zimbra's Webmail worked for about 2 years with this configuration!?

Thank you for your help. I welcome me in the Zimbra's community:)