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Thread: No such account errors in mailbox.log file

  1. #1
    jsabater's Avatar
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    Default No such account errors in mailbox.log file

    Hello everyone!

    I am having the following problems on my private server with Open Source Edition 5.0.6:

    Code:
    2008-06-23 15:23:19,897 WARN  [btpool0-0] [] SoapEngine - unable to construct SOAP context
    com.zimbra.cs.account.AccountServiceException: no such account: joan@zimbra.linuxsilo.net
    ExceptionId:btpool0-0:1214234599897:fc7857048352f12d
    Code:account.NO_SUCH_ACCOUNT
            at com.zimbra.cs.account.AccountServiceException.NO_SUCH_ACCOUNT(AccountServiceException.java:165)
            at com.zimbra.soap.ZimbraSoapContext.<init>(ZimbraSoapContext.java:213)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:189)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:159)
            at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:266)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
            at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:189)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
            at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
            at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
            at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
            at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
            at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
            at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
            at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
            at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
            at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
            at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.Server.handle(Server.java:313)
            at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
            at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
            at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
            at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
            at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
            at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
            at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
    That account was deleted by me yesterday, but it seems that it was corrupted or something. This message appears lots of times in the mailbox.log log. I have tried reinstalling to see if the installer, when verifying the database integrity, could fix that, but no luck.

    Any hints?
    Jaume Sabater
    http://linuxsilo.net/

    "Ubi sapientas ibi libertas"

  2. #2
    jsabater's Avatar
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    Default

    Checked the MySQL tables and could not find any traces of the deleted accounts, therefore I guess those traces must be somewhere else:

    Code:
    mysql> select * from deleted_account;
    +--------------------------------+--------------------------------------+------------+------------+
    | email                          | account_id                           | mailbox_id | deleted_at |
    +--------------------------------+--------------------------------------+------------+------------+
    | joan@zimbra.linuxsilo.net      | 3b329ea8-9014-42c6-b50d-b16382c886ee |          8 | 1214201354 | 
    | rverdu@linuxsilo.net           | baa567e3-d1f5-45e6-9ef9-72194406a3c5 |          9 | 1213948309 | 
    | sebastian@zimbra.linuxsilo.net | a9352e55-02e0-470d-8a39-43ea11e7f729 |          3 | 1214201247 | 
    +--------------------------------+--------------------------------------+------------+------------+
    3 rows in set (0.00 sec)
    Jaume Sabater
    http://linuxsilo.net/

    "Ubi sapientas ibi libertas"

  3. #3
    jsabater's Avatar
    jsabater is offline Active Member
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    Unhappy

    It looks like the trace is not in LDAP either:

    Code:
    $ zmprov -l
    prov> deleteAccount joan@zimbra.linuxsilo.net  
    ERROR: account.NO_SUCH_ACCOUNT (no such account: joan@zimbra.linuxsilo.net)
    prov> deleteAccount sebastia@zimbra.linuxsilo.net
    ERROR: account.NO_SUCH_ACCOUNT (no such account: sebastia@zimbra.linuxsilo.net)
    prov> deleteAccount raul@zimbra.linuxsilo.net
    ERROR: account.NO_SUCH_ACCOUNT (no such account: raul@zimbra.linuxsilo.net)
    Jaume Sabater
    http://linuxsilo.net/

    "Ubi sapientas ibi libertas"

  4. #4
    jsabater's Avatar
    jsabater is offline Active Member
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    Default

    So it seemed to be related to zmlogger. I did this to sort it out:

    sudo su - zimbra
    zmcontrol stop (and checked no processes were left)
    mv /opt/zimbra/logger/db /opt/zimbra/logger/db.bak
    zmcontrol start
    /opt/zimbra/libexec/zmloggerinit
    /opt/zimbra/libexec/zmgengraphs

    I lost information but at least got it working again. No more
    NO_SUCH_ACCOUNT errors. Let's see how it evolves, as I am worried that it has to do with mailboxdctl as well.
    Jaume Sabater
    http://linuxsilo.net/

    "Ubi sapientas ibi libertas"

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