Treo 700w

[jimbo]

Need some help...

Trying to setup a Treo 700w with Outlook to send and receive email.

I can successfully receive emails using IMAP4 on the Treo but can't send. I can send and receive email from a desktop machine with Outlook using the same account, but with the Treo 700w... no joy.

"Enable Authentication" is ticked in the MTA settings and "TLS Authentication Only" is NOT ticked.

Watching the zimbra.log during a send and receive operation reveals the IMAP functions work fine but when a send is attempted the following error occurs:

2006-02-24 11:34:34,730 INFO  [http-7070-Processor97] [ip=192.168.5.254;] SoapEngine - handler exception
com.zimbra.cs.account.AccountServiceException: authentication failed for johnm@jwmayer.com
        at com.zimbra.cs.account.AccountServiceException.AUTH_FAILED(AccountServiceException.java:76)
        at com.zimbra.cs.account.ldap.LdapProvisioning.verifyPassword(LdapProvisioning.java:2145)
        at com.zimbra.cs.account.ldap.LdapProvisioning.authAccount(LdapProvisioning.java:2004)
        at com.zimbra.cs.account.ldap.LdapProvisioning.authAccount(LdapProvisioning.java:1988)
        at com.zimbra.cs.service.account.Auth.handle(Auth.java:91)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:252)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:163)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:84)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:228)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:154)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:526)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:825)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:738)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:526)
        at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
        at java.lang.Thread.run(Thread.java:595)
2006-02-24 11:34:36,687 INFO  [http-7070-Processor98] [ip=192.168.5.254;] SoapEngine - handler exception
com.zimbra.cs.account.AccountServiceException: authentication failed for johnm@jwmayer.com
        at com.zimbra.cs.account.AccountServiceException.AUTH_FAILED(AccountServiceException.java:76)
        at com.zimbra.cs.account.ldap.LdapProvisioning.verifyPassword(LdapProvisioning.java:2145)
        at com.zimbra.cs.account.ldap.LdapProvisioning.authAccount(LdapProvisioning.java:2004)
        at com.zimbra.cs.account.ldap.LdapProvisioning.authAccount(LdapProvisioning.java:1988)
        at com.zimbra.cs.service.account.Auth.handle(Auth.java:91)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:252)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:163)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:84)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:228)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:154)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:526)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:825)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:738)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:526)
        at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
        at java.lang.Thread.run(Thread.java:595)

Any ideas? Anybody successfully sending email with a Treo 700w?

[KevinH]

Are you using SMTP auth on your 700w? Anything in zimbra.log when you send?

[jimbo]

Yes, the settings for "Outgoing server requires authentication" are set on the Treo. The error message in the zimbra.log is posted in my previous message.

[marcmac]

/var/log/zimbra.log - we're specifically looking for postfix errors.