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  #1 (permalink)  
Old 05-29-2008, 08:28 AM
Junior Member
  
Posts: 9
Unhappy Zimbra LDAP problem - Unable to determine enabled services from ldap
Background: Zimbra has been running fine on server for about one month. Restarted server and after restart I get the following when starting zimbra:

[zimbra@mail ~]$ zmcontrol start
Host mail.ofsloans.com
Starting ldap...Done.
Unable to determine enabled services from ldap.
Enabled services read from cache. Service list may be inaccurate.
Starting logger...Done.
Starting mailbox...Done.
Starting antispam...Done.
Starting antivirus...Done.
Starting snmp...Done.
Starting spell...Done.
Starting mta...Done.
Starting stats...Done.
You have new mail in /var/spool/mail/zimbra

Version Information:
[zimbra@mail ~]$ zmcontrol -v
Release 5.0.4_GA_2101.RHEL5_64_20080321154100 CentOS5_64

Verified slapd is running:
[zimbra@mail ~]$ ps -ef | grep slapd
zimbra 23494 1 0 08:18 ? 00:00:00 /opt/zimbra/openldap/libexec/slapd -l LOCAL0 -4 -u zimbra -h ldap://mail.ofsloans.com:389 -f /opt/zimbra/conf/slapd.conf

Verified it could resolve itself:
[zimbra@mail ~]$ zmhostname
mail.ofsloans.com
You have new mail in /var/spool/mail/zimbra

Checked the mail referenced:
[zimbra@mail ~]$ tail /var/spool/mail/zimbra
X-Cron-Env: <PATH=/usr/bin:/bin>
X-Cron-Env: <LOGNAME=zimbra>
X-Cron-Env: <USER=zimbra>
Message-Id: <E1K1jz8-0006qN-Hg@mail.ofsloans.com>
Sender: CronDaemon <zimbra@mail.ofsloans.com>
Date: Thu, 29 May 2008 08:24:18 -0700

Unable to determine enabled services from ldap.
Enabled services read from cache. Service list may be inaccurate.

Everything shows as running but I can not access email through the web client. I also can't access the administrator console through web interface.

Any Ideas on how to fix the LDAP error?
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  #2 (permalink)  
Old 05-29-2008, 08:44 AM
Junior Member
  
Posts: 9
Default Additional Information:
/var/log/messages is showing the following when a web client tries to connect:
May 29 08:43:03 mail zimbramon[23836]: 23836:info: zmmtaconfig: gacf ERROR: service.FAILURE (system failure: getDirectContext) (cause: javax.naming.CommunicationException mail.ofsloans.com:389)
May 29 08:43:08 mail zimbramon[23836]: 23836:info: zmmtaconfig: Skipping All Reverse Proxy URLs update.
May 29 08:43:08 mail zimbramon[23836]: 23836:info: zmmtaconfig: Skipping getAllReverseProxyURLs ERROR: service.FAILURE (system failure: getDirectContext) (cause: javax.naming.CommunicationException mail.ofsloans.com:389)
May 29 08:43:14 mail zimbramon[23836]: 23836:info: zmmtaconfig: Skipping All Reverse Proxy Backends update.
May 29 08:43:14 mail zimbramon[23836]: 23836:info: zmmtaconfig: Skipping getAllReverseProxyBackends ERROR: service.FAILURE (system failure: getDirectContext) (cause: javax.naming.CommunicationException mail.ofsloans.com:389)
May 29 08:43:19 mail zimbramon[23836]: 23836:info: zmmtaconfig: Skipping All Memcached Servers update.
May 29 08:43:19 mail zimbramon[23836]: 23836:info: zmmtaconfig: Skipping getAllMemcachedServers ERROR: service.FAILURE (system failure: getDirectContext) (cause: javax.naming.CommunicationException mail.ofsloans.com:389)
May 29 08:43:25 mail zimbramon[23836]: 23836:info: zmmtaconfig: Skipping All MTA Authentication Target URLs update.
May 29 08:43:25 mail zimbramon[23836]: 23836:info: zmmtaconfig: Skipping getAllMtaAuthURLs ERROR: service.FAILURE (system failure: getDirectContext) (cause: javax.naming.CommunicationException mail.ofsloans.com:389)
May 29 08:43:31 mail zimbramon[23836]: 23836:info: zmmtaconfig: Skipping Configuration for server mail.ofsloans.com update.
May 29 08:43:31 mail zimbramon[23836]: 23836:info: zmmtaconfig: gs:mail.ofsloans.com ERROR: service.FAILURE (system failure: getDirectContext) (cause: javax.naming.CommunicationException mail.ofsloans.com:389)
May 29 08:43:31 mail zimbramon[23836]: 23836:info: zmmtaconfig: Sleeping...Key lookup failed.
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  #3 (permalink)  
Old 05-29-2008, 08:59 AM
Junior Member
  
Posts: 9
Default Additional logs from /var/log/zimbra.log
Here is a connection attempt:
May 29 08:56:09 mail postfix/smtpd[6868]: connect from catv-50624957.catv.broadband.hu[80.98.73.87]
May 29 08:56:11 mail zimbramon[4936]: 4936:info: zmmtaconfig: Skipping All Reverse Proxy URLs update.
May 29 08:56:11 mail zimbramon[4936]: 4936:info: zmmtaconfig: Skipping getAllReverseProxyURLs ERROR: service.FAILURE (system failure: getDirectContext) (cause: javax.naming.CommunicationException mail.ofsloans.com:389)
May 29 08:56:11 mail zimbramon[6669]: 6669:info: 2008-05-29 08:56:02, STATUS: mail.ofsloans.com: antispam: Running
May 29 08:56:11 mail zimbramon[6669]: 6669:info: 2008-05-29 08:56:02, STATUS: mail.ofsloans.com: antivirus: Running
May 29 08:56:11 mail zimbramon[6669]: 6669:info: 2008-05-29 08:56:02, STATUS: mail.ofsloans.com: ldap: Running
May 29 08:56:11 mail zimbramon[6669]: 6669:info: 2008-05-29 08:56:02, STATUS: mail.ofsloans.com: logger: Running
May 29 08:56:11 mail zimbramon[6669]: 6669:info: 2008-05-29 08:56:02, STATUS: mail.ofsloans.com: mailbox: Running
May 29 08:56:11 mail zimbramon[6669]: 6669:info: 2008-05-29 08:56:02, STATUS: mail.ofsloans.com: mta: Running
May 29 08:56:11 mail zimbramon[6669]: 6669:info: 2008-05-29 08:56:02, STATUS: mail.ofsloans.com: snmp: Running
May 29 08:56:11 mail zimbramon[6669]: 6669:info: 2008-05-29 08:56:02, STATUS: mail.ofsloans.com: spell: Running
May 29 08:56:11 mail zimbramon[6669]: 6669:info: 2008-05-29 08:56:02, STATUS: mail.ofsloans.com: stats: Running
May 29 08:56:15 mail postfix/trivial-rewrite[6959]: error: dict_ldap_connect: Unable to set STARTTLS: -1: Can't contact LDAP server
May 29 08:56:15 mail zimbramon[4936]: 4936:info: zmmtaconfig: Skipping All Reverse Proxy Backends update.
May 29 08:56:15 mail zimbramon[4936]: 4936:info: zmmtaconfig: Skipping getAllReverseProxyBackends ERROR: service.FAILURE (system failure: getDirectContext) (cause: javax.naming.CommunicationException mail.ofsloans.com:389)
May 29 08:56:18 mail postfix/smtpd[6979]: connect from 201008239118.user.veloxzone.com.br[201.8.239.118]
May 29 08:56:18 mail postfix/trivial-rewrite[6959]: error: dict_ldap_connect: Unable to set STARTTLS: -1: Can't contact LDAP server
May 29 08:56:19 mail zimbramon[4936]: 4936:info: zmmtaconfig: Skipping All Memcached Servers update.
May 29 08:56:19 mail zimbramon[4936]: 4936:info: zmmtaconfig: Skipping getAllMemcachedServers ERROR: service.FAILURE (system failure: getDirectContext) (cause: javax.naming.CommunicationException mail.ofsloans.com:389)
May 29 08:56:20 mail postfix/smtpd[6990]: connect from pool-71-104-226-165.lsanca.dsl-w.verizon.net[71.104.226.165]
May 29 08:56:21 mail postfix/trivial-rewrite[6959]: error: dict_ldap_connect: Unable to set STARTTLS: -1: Can't contact LDAP server
May 29 08:56:21 mail postfix/trivial-rewrite[6959]: fatal: ldap:/opt/zimbra/conf/ldap-vad.cf(0,lock|fold_fix): table lookup problem
May 29 08:56:21 mail postfix/trivial-rewrite[6980]: error: dict_ldap_connect: Unable to set STARTTLS: -1: Can't contact LDAP server
May 29 08:56:22 mail postfix/smtpd[7000]: connect from n36.bullet.mail.ukl.yahoo.com[87.248.110.169]
May 29 08:56:22 mail postfix/smtpd[5595]: warning: problem talking to service rewrite: Connection reset by peer
May 29 08:56:22 mail postfix/smtpd[5951]: warning: problem talking to service rewrite: Connection reset by peer
May 29 08:56:22 mail postfix/smtpd[6189]: warning: problem talking to service rewrite: Connection reset by peer
May 29 08:56:22 mail postfix/smtpd[6219]: warning: problem talking to service rewrite: Connection reset by peer
May 29 08:56:22 mail postfix/smtpd[5826]: warning: problem talking to service rewrite: Success
May 29 08:56:22 mail postfix/smtpd[6254]: warning: problem talking to service rewrite: Connection reset by peer
May 29 08:56:22 mail postfix/smtpd[6310]: warning: problem talking to service rewrite: Connection reset by peer
May 29 08:56:22 mail postfix/smtpd[6311]: warning: problem talking to service rewrite: Connection reset by peer
May 29 08:56:22 mail postfix/smtpd[6290]: warning: problem talking to service rewrite: Connection reset by peer
May 29 08:56:22 mail postfix/smtpd[6330]: warning: problem talking to service rewrite: Connection reset by peer
May 29 08:56:22 mail postfix/smtpd[6370]: warning: problem talking to service rewrite: Connection reset by peer
May 29 08:56:22 mail postfix/smtpd[6371]: warning: problem talking to service rewrite: Connection reset by peer
May 29 08:56:22 mail postfix/smtpd[6379]: warning: problem talking to service rewrite: Connection reset by peer
May 29 08:56:22 mail postfix/smtpd[6378]: warning: problem talking to service rewrite: Connection reset by peer
May 29 08:56:22 mail postfix/smtpd[6402]: warning: problem talking to service rewrite: Connection reset by peer
May 29 08:56:22 mail postfix/smtpd[6398]: warning: problem talking to service rewrite: Connection reset by peer
May 29 08:56:22 mail postfix/master[5492]: warning: process /opt/zimbra/postfix-2.4.3.4z/libexec/trivial-rewrite pid 6959 exit status 1
May 29 08:56:24 mail postfix/smtpd[7001]: warning: 189.13.77.47: hostname 18913077047.user.veloxzone.com.br verification failed: Name or service not known
May 29 08:56:24 mail postfix/smtpd[7001]: connect from unknown[189.13.77.47]
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  #4 (permalink)  
Old 05-29-2008, 09:11 AM
Zimbra Consultant & Moderator
  
Posts: 20,317
Default
Several things you can check. Permissions on the Zimbra files/directories, shutdown Zimbra and run the following (as root):

Code:
chown -R zimbra:zimbra /opt/zimbra
/opt/zimbra/libexec/zmfixperms -verbose
restart Zimbra and see if that fixes it. If that's no good then do the following:

Code:
cat /etc/hosts 
host `hostname`  <-- type as-is and use backticks not single quotes
dig yourdomain.com mx
dig yourdomain.com any
and post the output.
__________________
Regards


Bill
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  #5 (permalink)  
Old 05-29-2008, 09:32 AM
Junior Member
  
Posts: 9
Default No go!
Here is the output of your commands:

Code:
[root@mail log]# chown -R zimbra:zimbra /opt/zimbra
[root@mail log]# cd /
[root@mail /]# /opt/zimbra/libexec/zmfixperms -verbose
Fixing ownership and permisions on /opt/zimbra/java
Fixing ownership and permisions on /opt/zimbra/lib
Fixing ownership and permisions on /opt/zimbra/db
Fixing ownership and permisions on /opt/zimbra/cyrus-sasl
Fixing ownership and permisions on /opt/zimbra/dspam
Fixing ownership and permisions on /opt/zimbra/jetty
Fixing ownership and permisions on /opt/zimbra/ssl
Fixing ownership and permisions on /opt/zimbra/httpd
Fixing ownership and permisions on /opt/zimbra/logger/mysql
Fixing ownership and permisions on /opt/zimbra/logger/db
Fixing ownership and permisions on /opt/zimbra/mysql
Fixing ownership and permisions on /opt/zimbra/snmp
Fixing ownership and permisions on /opt/zimbra/openldap
Fixing ownership and permisions on /opt/zimbra/sleepycat
Fixing ownership and permisions on /opt/zimbra/clamav
Fixing ownership and permisions on /opt/zimbra/amavisd
Fixing ownership and permisions on /opt/zimbra/zimbramon/lib
Fixing ownership and permisions on /opt/zimbra/rrdtool
Fixing ownership and permisions on /opt/zimbra/postfix
Fixing ownership and permisions on /opt/zimbra/data/postfix
[root@mail /]# su - zimbra
[zimbra@mail ~]$ zmcontrol start
Host mail.ofsloans.com
        Starting ldap...Done.
Unable to determine enabled services from ldap.
Enabled services read from cache. Service list may be inaccurate.
        Starting logger...Done.
        Starting mailbox...Done.
        Starting antispam...Done.
        Starting antivirus...Done.
        Starting snmp...Done.
        Starting spell...Done.
        Starting mta...Done.
        Starting stats...Done.
You have new mail in /var/spool/mail/zimbra


Here is the additional information you requested:

Code:
[root@mail log]# cat /etc/hosts
127.0.0.1       localhost
209.20.66.252   mail.ofsloans.com

[root@mail log]# host `hostname`
mail.ofsloans.com has address 209.20.66.252
Code:
[root@mail log]# dig mail.ofsloans.com mx

; <<>> DiG 9.3.3rc2 <<>> mail.ofsloans.com mx
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 41022
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;mail.ofsloans.com.             IN      MX

;; AUTHORITY SECTION:
ofsloans.com.           3565    IN      SOA     ns1.slicehost.net. hostmaster.ofsloans.com. 2008041300 28800 7200 604800 3600

;; Query time: 0 msec
;; SERVER: 67.207.128.5#53(67.207.128.5)
;; WHEN: Thu May 29 09:30:47 2008
;; MSG SIZE  rcvd: 99
Code:
[root@mail log]# dig mail.ofsloans.com any

; <<>> DiG 9.3.3rc2 <<>> mail.ofsloans.com any
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 38183
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2

;; QUESTION SECTION:
;mail.ofsloans.com.             IN      ANY

;; ANSWER SECTION:
mail.ofsloans.com.      3538    IN      A       209.20.66.252

;; AUTHORITY SECTION:
ofsloans.com.           102908  IN      NS      ns2.slicehost.net.
ofsloans.com.           102908  IN      NS      ns1.slicehost.net.

;; ADDITIONAL SECTION:
ns1.slicehost.net.      83273   IN      A       208.78.100.222
ns2.slicehost.net.      76309   IN      A       208.75.87.240

;; Query time: 10 msec
;; SERVER: 67.207.128.5#53(67.207.128.5)
;; WHEN: Thu May 29 09:31:14 2008
;; MSG SIZE  rcvd: 132
Last edited by phoenix; 05-29-2008 at 09:38 AM..
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  #6 (permalink)  
Old 05-29-2008, 09:36 AM
Zimbra Consultant & Moderator
  
Posts: 20,317
Default
First of all the hosts file is incorrect, the following change should be made:

Code:
127.0.0.1 localhost

change that to read as follows:

127.0.0.1 localhost.localdomain localhost
Reboot the server after making that change and see what happens.
__________________
Regards


Bill
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  #7 (permalink)  
Old 05-29-2008, 09:41 AM
Zimbra Consultant & Moderator
  
Posts: 20,317
Default
In addition, you also seem to have no MX record pointing to your server. That might be because you've used the wrong domain name for the dig command. It should be as follows:

Code:
dig ofsloans.com mx
dig ofsloans.com any
__________________
Regards


Bill
Last edited by phoenix; 05-29-2008 at 09:43 AM..
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  #8 (permalink)  
Old 05-29-2008, 09:46 AM
Junior Member
  
Posts: 9
Default Still no go!
Here are my resolv.conf and hosts files now:
[root@mail ~]# cat /etc/resolv.conf
nameserver 67.207.128.5
nameserver 67.207.128.4
[root@mail ~]# cat /etc/host
host.conf hosts hosts.allow hosts.deny
[root@mail ~]# cat /etc/hosts
127.0.0.1 mail.ofsloans.com localhost
209.20.66.252 mail.ofsloans.com

After the reboot:
[zimbra@mail ~]$ zmcontrol status
Unable to determine enabled services from ldap.
Enabled services read from cache. Service list may be inaccurate.
Host mail.ofsloans.com
antispam Running
antivirus Running
ldap Running
logger Running
mailbox Running
mta Running
snmp Running
spell Running
stats Running
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  #9 (permalink)  
Old 05-29-2008, 09:51 AM
Junior Member
  
Posts: 9
Default New dig output
Code:
[zimbra@mail ~]$ dig ofsloans.com mx

; <<>> DiG 9.3.3rc2 <<>> ofsloans.com mx
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 27448
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 3

;; QUESTION SECTION:
;ofsloans.com.                  IN      MX

;; ANSWER SECTION:
ofsloans.com.           3600    IN      MX      10 mail.ofsloans.com.

;; AUTHORITY SECTION:
ofsloans.com.           101742  IN      NS      ns1.slicehost.net.
ofsloans.com.           101742  IN      NS      ns2.slicehost.net.

;; ADDITIONAL SECTION:
mail.ofsloans.com.      2372    IN      A       209.20.66.252
ns1.slicehost.net.      82107   IN      A       208.78.100.222
ns2.slicehost.net.      75143   IN      A       208.75.87.240

;; Query time: 3 msec
;; SERVER: 67.207.128.5#53(67.207.128.5)
;; WHEN: Thu May 29 09:50:40 2008
;; MSG SIZE  rcvd: 148
Code:
You have new mail in /var/spool/mail/zimbra
[zimbra@mail ~]$ dig ofsloans.com any

; <<>> DiG 9.3.3rc2 <<>> ofsloans.com any
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 27142
;; flags: qr rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 2, ADDITIONAL: 3

;; QUESTION SECTION:
;ofsloans.com.                  IN      ANY

;; ANSWER SECTION:
ofsloans.com.           3600    IN      A       209.20.66.243
ofsloans.com.           3600    IN      SOA     ns1.slicehost.net. hostmaster.ofsloans.com. 2008041300 28800 7200 604800 3600
ofsloans.com.           3600    IN      MX      10 mail.ofsloans.com.
ofsloans.com.           101738  IN      NS      ns1.slicehost.net.
ofsloans.com.           101738  IN      NS      ns2.slicehost.net.

;; AUTHORITY SECTION:
ofsloans.com.           101738  IN      NS      ns2.slicehost.net.
ofsloans.com.           101738  IN      NS      ns1.slicehost.net.

;; ADDITIONAL SECTION:
mail.ofsloans.com.      2368    IN      A       209.20.66.252
ns1.slicehost.net.      82103   IN      A       208.78.100.222
ns2.slicehost.net.      75139   IN      A       208.75.87.240

;; Query time: 6 msec
;; SERVER: 67.207.128.5#53(67.207.128.5)
;; WHEN: Thu May 29 09:50:44 2008
;; MSG SIZE  rcvd: 239
Last edited by phoenix; 05-29-2008 at 09:58 AM..
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  #10 (permalink)  
Old 05-29-2008, 09:56 AM
Zimbra Consultant & Moderator
  
Posts: 20,317
Default
You've misunderstood the post above, you hosts file should not have this line:

Code:
127.0.0.1 mail.ofsloans.com localhost
it should be exactly as I typed it above:

Code:
127.0.0.1 localhost.localdomain localhost
__________________
Regards


Bill
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