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Thread: problem with zmmailboxd

  1. #1
    kevint is offline Member
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    Default problem with zmmailboxd

    Hi all,

    Here is my problem :

    When I try to show mail of user on admin interface, i've got an error :

    Mail : Unknown Error Code d'erreur : AjxException.UNKNOWN_ERROR Method: AjxRpc.prototype._invoke Détails :[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIXMLHttpRequest.send]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: https://zimbra:7071/...

    And after that, zmmailbox stop.


    Any idea ?

  2. #2
    uxbod's Avatar
    uxbod is offline Moderator
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    Could you check your Log Files - Zimbra :: Wiki for any error messages please.

    Also, http://www.zimbra.com/forums/announc...r-profile.html please so we know which version of ZCS you are running

  3. #3
    kevint is offline Member
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    The message on mailbox.log.

    2008-05-27 11:51:54,525 INFO [btpool0-4] [ua=zclient/5.0.5_GA_2201.RHEL5;oip=10.1.30.12;] MailboxIndex - Initialized Index for mailbox 21 directory: Lucene23Index at com.zimbra.cs.index.Z23FSDirectory@/opt/zimbradata/index/0/21/index/0 Analyzer=com.zimbra.cs.index.ZimbraAnalyzer@1fecae b
    2008-05-27 11:51:54,525 INFO [btpool0-4] [ua=zclient/5.0.5_GA_2201.RHEL5;oip=10.1.30.12;] cache - Initializing folder and tag caches for mailbox 21
    2008-05-27 11:51:54,583 FATAL [btpool0-4] [ua=zclient/5.0.5_GA_2201.RHEL5;oip=10.1.30.12;] system - Unable to commit database transaction. Forcing server to abort.
    com.zimbra.common.service.ServiceException: system failure: committing database transaction
    ExceptionId:btpool0-4:1211881914582:0d0da30cb3481fb6
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.db.DbPool$Connection.commit(DbPool.j ava:144)
    at com.zimbra.cs.mailbox.Mailbox.endTransaction(Mailb ox.java:6702)
    at com.zimbra.cs.mailbox.Mailbox.getConfig(Mailbox.ja va:1221)
    at com.zimbra.cs.mailbox.Mailbox.finishInitialization (Mailbox.java:504)
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByI d(MailboxManager.java:414)
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccountId(MailboxManager.java:273)
    at com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccountId(MailboxManager.java:226)
    at com.zimbra.soap.DocumentHandler.getRequestedMailbo x(DocumentHandler.java:158)
    at com.zimbra.soap.SoapEngine.generateResponseHeader( SoapEngine.java:483)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:283)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:156)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:266)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:187)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:148)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:315)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: com.mysql.jdbc.exceptions.MySQLNonTransientConnect ionException: Communications link failure during commit(). Transaction resolution unknown.
    at com.mysql.jdbc.SQLError.createSQLException(SQLErro r.java:888)
    at com.mysql.jdbc.Connection.commit(Connection.java:2 246)
    at org.apache.commons.dbcp.DelegatingConnection.commi t(DelegatingConnection.java:248)
    at org.apache.commons.dbcp.PoolingDataSource$PoolGuar dConnectionWrapper.commit(PoolingDataSource.java:2 44)
    at com.zimbra.cs.db.DbPool$Connection.commit(DbPool.j ava:142)
    ... 37 more

  4. #4
    uxbod's Avatar
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    Okay, could you check /opt/zimbra/logger/db/data for a file called <zmhostname>.err. If any problems with MySQL they should be reported in there.

  5. #5
    kevint is offline Member
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    [...]
    080527 10:27:52 mysqld started
    080527 10:27:52 InnoDB: Started; log sequence number 0 43655
    080527 10:27:53 [Note] /opt/zimbra/logger/mysql/libexec/mysqld: ready for connections.
    Version: '5.0.51a-log' socket: '/opt/zimbra/logger/db/mysql.sock' port: 7307 Source distribution
    080527 10:40:05 [Note] /opt/zimbra/logger/mysql/libexec/mysqld: Normal shutdown

    080527 10:40:07 InnoDB: Starting shutdown...
    080527 10:40:09 InnoDB: Shutdown completed; log sequence number 0 43655
    080527 10:40:09 [Note] /opt/zimbra/logger/mysql/libexec/mysqld: Shutdown complete

    080527 10:40:09 mysqld ended

    080527 10:40:36 mysqld started
    080527 10:40:36 InnoDB: Started; log sequence number 0 43655
    080527 10:40:36 [Note] /opt/zimbra/logger/mysql/libexec/mysqld: ready for connections.
    Version: '5.0.51a-log' socket: '/opt/zimbra/logger/db/mysql.sock' port: 7307 Source distribution
    080527 11:48:24 [Note] /opt/zimbra/logger/mysql/libexec/mysqld: Normal shutdown

    080527 11:48:26 InnoDB: Starting shutdown...
    080527 11:48:27 InnoDB: Shutdown completed; log sequence number 0 43655
    080527 11:48:27 [Note] /opt/zimbra/logger/mysql/libexec/mysqld: Shutdown complete

    080527 11:48:27 mysqld ended

    080527 11:49:08 mysqld started
    080527 11:49:08 InnoDB: Started; log sequence number 0 43655
    080527 11:49:08 [Note] /opt/zimbra/logger/mysql/libexec/mysqld: ready for connections.
    Version: '5.0.51a-log' socket: '/opt/zimbra/logger/db/mysql.sock' port: 7307 Source distribution

  6. #6
    kevint is offline Member
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    Another problem

    [zimbra@zimbra data]$ mysql
    Welcome to the MySQL monitor. Commands end with ; or \g.
    Your MySQL connection id is 5
    Server version: 5.0.51a-log Source distribution

    Type 'help;' or '\h' for help. Type '\c' to clear the buffer.

    mysql> show databases;
    +--------------------+
    | Database |
    +--------------------+
    | information_schema |
    | mboxgroup1 |
    | mboxgroup10 |
    | mboxgroup11 |
    | mboxgroup12 |
    | mboxgroup13 |
    | mboxgroup14 |
    | mboxgroup15 |
    | mboxgroup16 |
    | mboxgroup17 |
    | mboxgroup18 |
    | mboxgroup19 |
    | mboxgroup2 |
    | mboxgroup20 |
    | mboxgroup21 |
    | mboxgroup22 |
    | mboxgroup23 |
    | mboxgroup24 |
    | mboxgroup25 |
    | mboxgroup26 |
    | mboxgroup3 |
    | mboxgroup4 |
    | mboxgroup5 |
    | mboxgroup6 |
    | mboxgroup7 |
    | mboxgroup8 |
    | mboxgroup9 |
    | mysql |
    | test |
    | zimbra |
    +--------------------+
    30 rows in set (0.25 sec)

    mysql> use zimbra;
    Reading table information for completion of table and column names
    You can turn off this feature to get a quicker startup with -A

    Database changed
    mysql>
    mysql>
    mysql>
    mysql>
    mysql> show databases;
    ERROR 2006 (HY000): MySQL server has gone away
    No connection. Trying to reconnect...
    Connection id: 1
    Current database: zimbra

    ERROR 2006 (HY000): MySQL server has gone away
    No connection. Trying to reconnect...
    ERROR 2002 (HY000): Can't connect to local MySQL server through socket '/opt/zimbra/db/mysql.sock' (111)
    ERROR:
    Can't connect to the server


    mysql> quit
    Bye


    Any ideas for one or all problems ???

    Thx

  7. #7
    uxbod's Avatar
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    How much memory do you have in the server ? What is the load on the server ? Anything reported by dmesg ?

  8. #8
    kevint is offline Member
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    I have to detail I'm running zimbra on OpenVz.
    I have 0 failcnt.

    I have 3.2 GB of memory available and bi-Quad-Core on the hardnode and VE zimbra use 2 GB and approximatively 0% of CPU.

  9. #9
    uxbod's Avatar
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    That may possibly be the problem then. In a VM with a unsupported O/S for the NE version of ZCS. Has this just started happening ? Have any upgrades been applied to the VM ?

  10. #10
    kevint is offline Member
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    No upgrade have been applied and, in fact, this problem has just happening.

    At the beginning, I could not show email from web interface so I resolved the problem by launching zmfixperms and now it's going to worse and worse like domino's effect which disturb little by little all my configuration.


    Anybody could help me ?

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