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Thread: [SOLVED] Help with troubleshooting deferred email?

  1. #1
    rwilkinson is offline Starter Member
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    Default [SOLVED] Help with troubleshooting deferred email?

    Hello,

    I have installed Zimbra 5.0.0_GA_2201 on a Debian 4.0 box, and I'm having an issue with all of my incoming emails being deferred. I've checked the IP configuration and DNS can resolve correctly to both the NS, MX records, and the outside world from the Zimbra box. Can anyone please point me in the right direction on some ideas to troubleshoot/fix this? Thanks!

    Ross

    PS: In my /var/log/zimbra.log I'm seeing the following message repeatedly when I searched it for deferred messages:

    May 19 16:23:20 zimbra postfix/smtp[1927]: 34A2F90126: to=<email@host.com>, relay=127.0.0.1[127.0.0.1]:10024, delay=26462, delays=26461/0.49/0.05/0.15, dsn=4.5.0, status=deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=32120-01, parts_decode_ext FAILED: Unix utility file(1) not available, but is needed at (eval 85) line 113. (in reply to end of DATA command))

    Update--- I found a fix for this:


    Incoming mail did not get delivered to the users' inbox, instead they ended up in the deferred queue. The error message in /var/log/mail.log was:

    451 4.5.0 Error in processing, id=16530-01, parts_decode_ext FAILED: Unix utility file(1) not available, but is needed at (eval 85) line 113. (in reply to end of DATA command))

    Code:

    apt-get install file

    and restarting zimbra fixed this.
    Last edited by rwilkinson; 05-19-2008 at 04:37 PM.

  2. #2
    mmorse's Avatar
    mmorse is offline Moderator
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    Some /var/log/zimbra.log and /opt/zimbra/log/mailbox.log snips would help.

    Incoming Mail Problems - Zimbra :: Wiki

    Did you just install 5.0.0 instead of 5.0.5? or is this a box that was already up and running?
    (I see you had a post a month ago: Upgrading 4.5.9 to 5?)

  3. #3
    mmorse's Avatar
    mmorse is offline Moderator
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    Seems you have already attached & found yourself a fix

    Quote Originally Posted by rwilkinson View Post
    PS: In my /var/log/zimbra.log I'm seeing the following message repeatedly when I searched it for deferred messages:

    May 19 16:23:20 zimbra postfix/smtp[1927]: 34A2F90126: to=<email@host.com>, relay=127.0.0.1[127.0.0.1]:10024, delay=26462, delays=26461/0.49/0.05/0.15, dsn=4.5.0, status=deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=32120-01, parts_decode_ext FAILED: Unix utility file(1) not available, but is needed at (eval 85) line 113. (in reply to end of DATA command))

    Update--- I found a fix for this:


    Incoming mail did not get delivered to the users' inbox, instead they ended up in the deferred queue. The error message in /var/log/mail.log was:

    451 4.5.0 Error in processing, id=16530-01, parts_decode_ext FAILED: Unix utility file(1) not available, but is needed at (eval 85) line 113. (in reply to end of DATA command))

    Code:

    apt-get install file

    and restarting zimbra fixed this.

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