Server stats missing Message Count year graph

[JonathanDelgado]

I seem to be having an interesting issue with the server statistics from the admin console. I am getting graphs for all of my reports just fine, except for the "Last 365 days" report for the server (not system wide) message count. Instead of getting the graph, I am getting the "Data not yet available" picture.

My first thought was that the graphic was not being generated, but it is indeed being made. I have the full host of gifs in logger/db/work, all of which have fresh timestamps. This includes a mta.server-fqdn.Message_Count.gif

So, I decided to inspect the contents of the admin console's page and I noticed it has a link to:
https://server-fqdn:7071/service/statsimg/mta.,server-fqdn,.year.Message_Count.gif?rand=,0.7448536921940165

Links for things like the month graph, and the byte count, etc are like:
https://server-fqdn:7071/service/statsimg/mta.server-fqdn.month.Message_Count.gif?rand=0.89324868924595 4
https://server-fqdn:7071/service/statsimg/mta.server-fqdn.year.Message_Bytes.gif?rand=0.654404453825367 3

Note the commas (,) in the link for the year chart. It looks like someone is doing a bad join on some elements in the code.

This is on Release 5.0.5_GA_2201.SLES10_64_20080417002809 SLES10_64 NETWORK edition, but I was also seeing the same behavior in 5.0.4. Has anyone else noted the same problem on this or other platforms?

I have created a bug entry for this at Bug 27664 - Server message count year graphic not displayed, but it doesn't seemed to have received much attention, not that it is exactly a killer issue.

-Jonathan

[phoenix]

Welcome to the forums.

You should also a) vote on the bug and b) raise a support case and get that attached to your bug entry and they will both give added weight to that bug. Thanks for filing it.

[JonathanDelgado]

Hah, I didn't realize I needed to vote on my own bug! I will look into submitting a case, although I am unsure if I would be burning one of a limited allowance of cases as covered by my support.

As an additional note: There is another quirk it seems in the link the the system wide message count for the year, but the superfluous comma is in a less problematic place:
https://server-fqdn:7071/service/statsimg/mta.ALL.year.Message_Count.gif?rand=,0.013510151503941081

[phoenix]

Originally Posted by JonathanDelgado

Hah, I didn't realize I needed to vote on my own bug! I will look into submitting a case, although I am unsure if I would be burning one of a limited allowance of cases as covered by my support.

There is no limit on the number of cases you can raise that relate to bug or enhancements in Zimbra.

[mmorse]

Reference: Bug 27664 - Server message count year graphic not displayed, Shows "Data are not yet available"