[SOLVED] Edit Button in Documents Gray After Upgrade

[weathertation]

We just upgraded from 4.5.9 to 5.0.5. We are happy that Documents feature is no longer listed as beta, however no matter what I do I cannot get the edit button to be anything but grayed out. This means we can create new documents but we cannot edit them later. Any idea what I am doing wrong?

[mmorse]

Welcome to the forums,

What browser are you using?

(Show you as ZCS 5.0.5_GA_2201.MACOSXx86 in profile.)

I don't remember that being an existing bug anywhere. Can you create a test account and PM/IM/Email me the login details?

[weathertation]

We are an all Mac shop, the server information from my profile is correct. I discovered the problem in my normal browser, Firefox, but also tested it in Safari, where the Edit button is gray as well. On a side note, I tell my users not to use Safari but not all listen to me. A number of the have reported not being able to send messages from the AJAX Safari web client. Since we do not support using Zimbra in Safari I politely told them to use Firefox and they report it working.

[mmorse]

From the test account I see what you mean.

Are all your accounted named user@server.domain.org or do most accounts use user@domain.org?

Do you use domain wiki accounts at all or just global?

How many wiki@ accounts do you have?

zmprov gd domain.com | grep Notebook
Does it spit back that you have a domain level notebook?
zimbraNotebookAccount: wiki@domain.com
ie is that account different than global level:
zmprov gacf | grep Notebook

You may need to fix the templates like:
zmprov in wiki@domain.com
zmprov impn wiki@domain.com /opt/zimbra/wiki/Template Template
Followed by:
zmmailboxdctl stop
zmmailboxdctl start
Clear your browser cache before checking again.

An ls -la on your /opt/zimbra/wiki/Template might also shed some light.

[weathertation]

All the accounts are provisioned server.domain.com, however most of the staff COS just use domain.com.

I have one global wiki account wiki@server.domain.com.

zmprov gd domain.com | grep Notebook gives no output.

zmprov gacf | grep Notebook returned
zimbraNotebookAccount: wiki@server.domain.com
zimbraNotebookFolderCacheSize: 1024
zimbraNotebookMaxCachedTemplatesPerFolder: 256
zimbraNotebookPageCacheSize: 10240

Before I run the fixes, is there a possibility that current data will be lost by doing that?

ls -la /opt/zimbra/wiki/Template
/opt/zimbra/wiki/Template:
total 128
drwxr-xr-x 21 zimbra zimbra 714 May 7 13:05 .
drwxr-xr-x 3 zimbra zimbra 102 Jul 6 2007 ..
-rw-r--r-- 1 zimbra zimbra 1046 Apr 17 03:24 Logo.gif
-rw-r--r-- 1 zimbra zimbra 338 Apr 17 03:24 _Footer.wiki
-rw-r--r-- 1 zimbra zimbra 0 Apr 17 03:24 _Header.wiki
-rw-r--r-- 1 zimbra zimbra 107 Apr 17 03:24 _Index.wiki
-rw-r--r-- 1 zimbra zimbra 123 Apr 17 03:24 _PathBodyTemplate.wiki
-rw-r--r-- 1 zimbra zimbra 113 Apr 17 03:24 _PathItemTemplate.wiki
-rw-r--r-- 1 zimbra zimbra 54 Apr 17 03:24 _PathSeparator.wiki
-rw-r--r-- 1 zimbra zimbra 0 Apr 17 03:24 _SideBar.wiki
-rw-r--r-- 1 zimbra zimbra 748 Apr 17 03:24 _Template.wiki
-rw-r--r-- 1 zimbra zimbra 0 Apr 17 03:24 _TemplateStyles.wiki
-rw-r--r-- 1 zimbra zimbra 748 Apr 17 03:24 _TemplateStyles_unused.wiki
-rw-r--r-- 1 zimbra zimbra 966 Apr 17 03:24 _TitleBar.wiki
-rw-r--r-- 1 zimbra zimbra 1163 Apr 17 03:24 _TocBodyTemplate.wiki
-rw-r--r-- 1 zimbra zimbra 357 Apr 17 03:24 _TocItemTemplate.wiki
-rw-r--r-- 1 zimbra zimbra 1056 Apr 17 03:24 _TocVersionBodyTemplate.wiki
-rw-r--r-- 1 zimbra zimbra 370 Apr 17 03:24 _TocVersionItemTemplate.wiki
-rw-r--r-- 1 zimbra zimbra 125 Apr 17 03:24 _VersionIndex.wiki
-rw-r--r-- 1 zimbra zimbra 754 Apr 17 03:24 _VersionTemplate.wiki
-rw-r--r-- 1 zimbra zimbra 962 Apr 17 03:24 _VersionTitleBar.wiki

[mmorse]

It's just the templates for the wiki account - it doesn't affect the data in the user's notebooks, go ahead and run:
zmprov impn wiki@server.domain.com /opt/zimbra/wiki/Template Template

[weathertation]

Hey, resetting the template worked! Thanks a lot. The rest of the upgrade went very smoothly and the feature improvements and interface speeds are much improved. Thanks a ton.

[mmorse]

Originally Posted by weathertation

Hey, resetting the template worked! Thanks a lot. The rest of the upgrade went very smoothly and the feature improvements and interface speeds are much improved. Thanks a ton.

Good, if you still have your install & zmsetup /tmp logs (some are moved from /tmp > /opt/zimbra/log/ at the end of the process) I'd be interested to see if it reported the notebook initializing correctly.

Towards the end of the zmsetup log it's roughly like:

Initializing Documents...
*** Running as zimbra user: /opt/zimbra/bin/zmprov mc default zimbraFeatureNotebookEnabled TRUE
*** Running as zimbra user: /opt/zimbra/bin/zmprov mcf zimbraNotebookAccount wiki@server.domain.com
*** Running as zimbra user: /opt/zimbra/bin/zmprov in wiki@server.domain.com
Initializing folders
*** Running as zimbra user: /opt/zimbra/bin/zmprov impn wiki@server.domain.com /opt/zimbra/wiki/Template Template
Initializing...
Creating wiki page _VersionTemplate in folder Template
Creating file document Logo.gif in folder Template
Creating wiki page _PathBodyTemplate in folder Template
Creating wiki page _VersionIndex in folder Template
Creating wiki page _TemplateStyles in folder Template
Creating wiki page _PathSeparator in folder Template
Creating wiki page _Template in folder Template
Creating wiki page _PathItemTemplate in folder Template
Creating wiki page _VersionTitleBar in folder Template
Creating wiki page _TocVersionItemTemplate in folder Template
Creating wiki page _SideBar in folder Template
Creating wiki page _TemplateStyles_unused in folder Template
Creating wiki page _TocBodyTemplate in folder Template
Creating wiki page _TocVersionBodyTemplate in folder Template
Creating wiki page _Footer in folder Template
Creating wiki page _Index in folder Template
Creating wiki page _Header in folder Template
Creating wiki page _TocItemTemplate in folder Template
Creating wiki page _TitleBar in folder Template
*** Running as zimbra user: /opt/zimbra/bin/zmprov ma wiki@server.domain.com zimbraFeatureNotebookEnabled TRUE
done.
-domain level:-
Updating document templates for wiki@domain.com...
*** Running as zimbra user: /opt/zimbra/bin/zmprov impn wiki@domain.com /opt/zimbra/wiki/Template Template
Initializing...
Creating wiki page _VersionTemplate in folder Template
Creating file document Logo.gif in folder Template
Creating wiki page _PathBodyTemplate in folder Template
Creating wiki page _VersionIndex in folder Template
Creating wiki page _TemplateStyles in folder Template
Creating wiki page _PathSeparator in folder Template
Creating wiki page _Template in folder Template
Creating wiki page _PathItemTemplate in folder Template
Creating wiki page _VersionTitleBar in folder Template
Creating wiki page _TocVersionItemTemplate in folder Template
Creating wiki page _SideBar in folder Template
Creating wiki page _TemplateStyles_unused in folder Template
Creating wiki page _TocBodyTemplate in folder Template
Creating wiki page _TocVersionBodyTemplate in folder Template
Creating wiki page _Footer in folder Template
Creating wiki page _Index in folder Template
Creating wiki page _Header in folder Template
Creating wiki page _TocItemTemplate in folder Template
Creating wiki page _TitleBar in folder Template
done.
*** Running as zimbra user: /opt/zimbra/bin/zmprov mc default zimbraFeatureNotebookEnabled TRUE
Restarting mailboxd...

[weathertation]

No it did not report success. Here is the output:
Wed May 7 13:56:29 2008 Initializing Documents...
Wed May 7 13:56:31 2008 COS attribute retrieved for COS default: zimbraFeatureNotebookEnabled=TRUE
Wed May 7 13:56:31 2008 *** Running as zimbra user: /opt/zimbra/bin/zmprov mc default zimbraFeatureNotebookEnabled TRUE
ERROR: zclient.IO_ERROR (invoke Connection refused, server: localhost) (cause: java.net.ConnectException Connection refused)
Wed May 7 13:56:33 2008 *** Running as zimbra user: /opt/zimbra/bin/zmprov mcf zimbraNotebookAccount wiki@iugo.hollandchristian.org
ERROR: zclient.IO_ERROR (invoke Connection refused, server: localhost) (cause: java.net.ConnectException Connection refused)
Wed May 7 13:56:35 2008 *** Running as zimbra user: /opt/zimbra/bin/zmprov in wiki@iugo.hollandchristian.org
ERROR: zclient.IO_ERROR (invoke Connection refused, server: localhost) (cause: java.net.ConnectException Connection refused)
Wed May 7 13:56:37 2008 *** Running as zimbra user: /opt/zimbra/bin/zmprov mc default zimbraFeatureNotebookEnabled FALSE
ERROR: zclient.IO_ERROR (invoke Connection refused, server: localhost) (cause: java.net.ConnectException Connection refused)
Wed May 7 13:56:39 2008 failed to initialize documents...see logfile for details.
Wed May 7 13:56:50 2008 *** Running as zimbra user: /opt/zimbra/bin/zmprov mc default zimbraFeatureNotebookEnabled TRUE
ERROR: zclient.IO_ERROR (invoke Connection refused, server: localhost) (cause: java.net.ConnectException Connection refused)
Wed May 7 13:56:52 2008 Restarting mailboxd...
Wed May 7 13:56:52 2008 *** Running as zimbra user: /opt/zimbra/bin/zmmailboxdctl restart
mailboxd started.
Wed May 7 13:57:19 2008 done.

If I do not miss my guess Java was crashing. There are other errors that look similar, would you like to see those as well?

[weathertation]

In fact, I know Java was having issues the day we installed, are there other parts of the install that might have failed due to Java crashing?