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Thread: [SOLVED] Edit Button in Documents Gray After Upgrade

  1. #1
    weathertation is offline Junior Member
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    Default [SOLVED] Edit Button in Documents Gray After Upgrade

    We just upgraded from 4.5.9 to 5.0.5. We are happy that Documents feature is no longer listed as beta, however no matter what I do I cannot get the edit button to be anything but grayed out. This means we can create new documents but we cannot edit them later. Any idea what I am doing wrong?

  2. #2
    mmorse's Avatar
    mmorse is offline Moderator
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    Welcome to the forums,

    What browser are you using?

    (Show you as ZCS 5.0.5_GA_2201.MACOSXx86 in profile.)

    I don't remember that being an existing bug anywhere. Can you create a test account and PM/IM/Email me the login details?

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    weathertation is offline Junior Member
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    We are an all Mac shop, the server information from my profile is correct. I discovered the problem in my normal browser, Firefox, but also tested it in Safari, where the Edit button is gray as well. On a side note, I tell my users not to use Safari but not all listen to me. A number of the have reported not being able to send messages from the AJAX Safari web client. Since we do not support using Zimbra in Safari I politely told them to use Firefox and they report it working.

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    From the test account I see what you mean.

    Are all your accounted named user@server.domain.org or do most accounts use user@domain.org?

    Do you use domain wiki accounts at all or just global?

    How many wiki@ accounts do you have?

    zmprov gd domain.com | grep Notebook
    Does it spit back that you have a domain level notebook?
    zimbraNotebookAccount: wiki@domain.com
    ie is that account different than global level:
    zmprov gacf | grep Notebook

    You may need to fix the templates like:
    zmprov in wiki@domain.com
    zmprov impn wiki@domain.com /opt/zimbra/wiki/Template Template
    Followed by:
    zmmailboxdctl stop
    zmmailboxdctl start
    Clear your browser cache before checking again.

    An ls -la on your /opt/zimbra/wiki/Template might also shed some light.

  5. #5
    weathertation is offline Junior Member
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    Default I ran the commands...

    All the accounts are provisioned server.domain.com, however most of the staff COS just use domain.com.

    I have one global wiki account wiki@server.domain.com.

    zmprov gd domain.com | grep Notebook gives no output.

    zmprov gacf | grep Notebook returned
    zimbraNotebookAccount: wiki@server.domain.com
    zimbraNotebookFolderCacheSize: 1024
    zimbraNotebookMaxCachedTemplatesPerFolder: 256
    zimbraNotebookPageCacheSize: 10240

    Before I run the fixes, is there a possibility that current data will be lost by doing that?

    ls -la /opt/zimbra/wiki/Template
    /opt/zimbra/wiki/Template:
    total 128
    drwxr-xr-x 21 zimbra zimbra 714 May 7 13:05 .
    drwxr-xr-x 3 zimbra zimbra 102 Jul 6 2007 ..
    -rw-r--r-- 1 zimbra zimbra 1046 Apr 17 03:24 Logo.gif
    -rw-r--r-- 1 zimbra zimbra 338 Apr 17 03:24 _Footer.wiki
    -rw-r--r-- 1 zimbra zimbra 0 Apr 17 03:24 _Header.wiki
    -rw-r--r-- 1 zimbra zimbra 107 Apr 17 03:24 _Index.wiki
    -rw-r--r-- 1 zimbra zimbra 123 Apr 17 03:24 _PathBodyTemplate.wiki
    -rw-r--r-- 1 zimbra zimbra 113 Apr 17 03:24 _PathItemTemplate.wiki
    -rw-r--r-- 1 zimbra zimbra 54 Apr 17 03:24 _PathSeparator.wiki
    -rw-r--r-- 1 zimbra zimbra 0 Apr 17 03:24 _SideBar.wiki
    -rw-r--r-- 1 zimbra zimbra 748 Apr 17 03:24 _Template.wiki
    -rw-r--r-- 1 zimbra zimbra 0 Apr 17 03:24 _TemplateStyles.wiki
    -rw-r--r-- 1 zimbra zimbra 748 Apr 17 03:24 _TemplateStyles_unused.wiki
    -rw-r--r-- 1 zimbra zimbra 966 Apr 17 03:24 _TitleBar.wiki
    -rw-r--r-- 1 zimbra zimbra 1163 Apr 17 03:24 _TocBodyTemplate.wiki
    -rw-r--r-- 1 zimbra zimbra 357 Apr 17 03:24 _TocItemTemplate.wiki
    -rw-r--r-- 1 zimbra zimbra 1056 Apr 17 03:24 _TocVersionBodyTemplate.wiki
    -rw-r--r-- 1 zimbra zimbra 370 Apr 17 03:24 _TocVersionItemTemplate.wiki
    -rw-r--r-- 1 zimbra zimbra 125 Apr 17 03:24 _VersionIndex.wiki
    -rw-r--r-- 1 zimbra zimbra 754 Apr 17 03:24 _VersionTemplate.wiki
    -rw-r--r-- 1 zimbra zimbra 962 Apr 17 03:24 _VersionTitleBar.wiki

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    mmorse's Avatar
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    It's just the templates for the wiki account - it doesn't affect the data in the user's notebooks, go ahead and run:
    zmprov impn wiki@server.domain.com /opt/zimbra/wiki/Template Template

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    weathertation is offline Junior Member
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    Default Thanks

    Hey, resetting the template worked! Thanks a lot. The rest of the upgrade went very smoothly and the feature improvements and interface speeds are much improved. Thanks a ton.
    Last edited by weathertation; 05-14-2008 at 11:16 AM. Reason: punctuation

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    mmorse's Avatar
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    Quote Originally Posted by weathertation View Post
    Hey, resetting the template worked! Thanks a lot. The rest of the upgrade went very smoothly and the feature improvements and interface speeds are much improved. Thanks a ton.
    Good, if you still have your install & zmsetup /tmp logs (some are moved from /tmp > /opt/zimbra/log/ at the end of the process) I'd be interested to see if it reported the notebook initializing correctly.

    Towards the end of the zmsetup log it's roughly like:

    Initializing Documents...
    *** Running as zimbra user: /opt/zimbra/bin/zmprov mc default zimbraFeatureNotebookEnabled TRUE
    *** Running as zimbra user: /opt/zimbra/bin/zmprov mcf zimbraNotebookAccount wiki@server.domain.com
    *** Running as zimbra user: /opt/zimbra/bin/zmprov in wiki@server.domain.com
    Initializing folders
    *** Running as zimbra user: /opt/zimbra/bin/zmprov impn wiki@server.domain.com /opt/zimbra/wiki/Template Template
    Initializing...
    Creating wiki page _VersionTemplate in folder Template
    Creating file document Logo.gif in folder Template
    Creating wiki page _PathBodyTemplate in folder Template
    Creating wiki page _VersionIndex in folder Template
    Creating wiki page _TemplateStyles in folder Template
    Creating wiki page _PathSeparator in folder Template
    Creating wiki page _Template in folder Template
    Creating wiki page _PathItemTemplate in folder Template
    Creating wiki page _VersionTitleBar in folder Template
    Creating wiki page _TocVersionItemTemplate in folder Template
    Creating wiki page _SideBar in folder Template
    Creating wiki page _TemplateStyles_unused in folder Template
    Creating wiki page _TocBodyTemplate in folder Template
    Creating wiki page _TocVersionBodyTemplate in folder Template
    Creating wiki page _Footer in folder Template
    Creating wiki page _Index in folder Template
    Creating wiki page _Header in folder Template
    Creating wiki page _TocItemTemplate in folder Template
    Creating wiki page _TitleBar in folder Template
    *** Running as zimbra user: /opt/zimbra/bin/zmprov ma wiki@server.domain.com zimbraFeatureNotebookEnabled TRUE
    done.
    -domain level:-
    Updating document templates for wiki@domain.com...
    *** Running as zimbra user: /opt/zimbra/bin/zmprov impn wiki@domain.com /opt/zimbra/wiki/Template Template
    Initializing...
    Creating wiki page _VersionTemplate in folder Template
    Creating file document Logo.gif in folder Template
    Creating wiki page _PathBodyTemplate in folder Template
    Creating wiki page _VersionIndex in folder Template
    Creating wiki page _TemplateStyles in folder Template
    Creating wiki page _PathSeparator in folder Template
    Creating wiki page _Template in folder Template
    Creating wiki page _PathItemTemplate in folder Template
    Creating wiki page _VersionTitleBar in folder Template
    Creating wiki page _TocVersionItemTemplate in folder Template
    Creating wiki page _SideBar in folder Template
    Creating wiki page _TemplateStyles_unused in folder Template
    Creating wiki page _TocBodyTemplate in folder Template
    Creating wiki page _TocVersionBodyTemplate in folder Template
    Creating wiki page _Footer in folder Template
    Creating wiki page _Index in folder Template
    Creating wiki page _Header in folder Template
    Creating wiki page _TocItemTemplate in folder Template
    Creating wiki page _TitleBar in folder Template
    done.
    *** Running as zimbra user: /opt/zimbra/bin/zmprov mc default zimbraFeatureNotebookEnabled TRUE
    Restarting mailboxd...

  9. #9
    weathertation is offline Junior Member
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    Default Log Output

    No it did not report success. Here is the output:
    Wed May 7 13:56:29 2008 Initializing Documents...
    Wed May 7 13:56:31 2008 COS attribute retrieved for COS default: zimbraFeatureNotebookEnabled=TRUE
    Wed May 7 13:56:31 2008 *** Running as zimbra user: /opt/zimbra/bin/zmprov mc default zimbraFeatureNotebookEnabled TRUE
    ERROR: zclient.IO_ERROR (invoke Connection refused, server: localhost) (cause: java.net.ConnectException Connection refused)
    Wed May 7 13:56:33 2008 *** Running as zimbra user: /opt/zimbra/bin/zmprov mcf zimbraNotebookAccount wiki@iugo.hollandchristian.org
    ERROR: zclient.IO_ERROR (invoke Connection refused, server: localhost) (cause: java.net.ConnectException Connection refused)
    Wed May 7 13:56:35 2008 *** Running as zimbra user: /opt/zimbra/bin/zmprov in wiki@iugo.hollandchristian.org
    ERROR: zclient.IO_ERROR (invoke Connection refused, server: localhost) (cause: java.net.ConnectException Connection refused)
    Wed May 7 13:56:37 2008 *** Running as zimbra user: /opt/zimbra/bin/zmprov mc default zimbraFeatureNotebookEnabled FALSE
    ERROR: zclient.IO_ERROR (invoke Connection refused, server: localhost) (cause: java.net.ConnectException Connection refused)
    Wed May 7 13:56:39 2008 failed to initialize documents...see logfile for details.
    Wed May 7 13:56:50 2008 *** Running as zimbra user: /opt/zimbra/bin/zmprov mc default zimbraFeatureNotebookEnabled TRUE
    ERROR: zclient.IO_ERROR (invoke Connection refused, server: localhost) (cause: java.net.ConnectException Connection refused)
    Wed May 7 13:56:52 2008 Restarting mailboxd...
    Wed May 7 13:56:52 2008 *** Running as zimbra user: /opt/zimbra/bin/zmmailboxdctl restart
    mailboxd started.
    Wed May 7 13:57:19 2008 done.

    If I do not miss my guess Java was crashing. There are other errors that look similar, would you like to see those as well?

  10. #10
    weathertation is offline Junior Member
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    Default

    In fact, I know Java was having issues the day we installed, are there other parts of the install that might have failed due to Java crashing?

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