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Thread: Zimbra admin running VERY slow after upgrade

  1. #1
    aBs0lut3-z3r0 is offline New Member
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    Unhappy Zimbra admin running VERY slow after upgrade

    Hi guys, let me start out by saying I am pretty new to the whole zimbra thing... I do have a decent amount of linux experience, but when it comes to email I am an exchange guy... I recently took over our Zimbra environment when our linux guy quit, so here we are. Anyway, last weekend we called in a contract in our area that originally setup the zimbra system for us to upgrade us from SLES9 and zimbra 3. something to 5.0.4 on SLES10. The upgrade took most of the weekend to get done, but we finally got everything back up and running with 2 fairly sizeable exceptions. 1) zmprov will only run in ldap mode. if you run it normally it returns the following error:

    zimbra@mailserv6:/> zmprov gaa
    Exception in thread "main" java.lang.NoSuchMethodError: org.apache.commons.httpclient.HttpClient.<init>(Lo rg/apache/commons/httpclient/params/HttpClientParamsV
    at com.zimbra.common.soap.SoapHttpTransport.<init>(So apHttpTransport.java:103)
    at com.zimbra.common.soap.SoapHttpTransport.<init>(So apHttpTransport.java:88)
    at com.zimbra.common.soap.SoapHttpTransport.<init>(So apHttpTransport.java:77)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapSe tURI(SoapProvisioning.java:88)
    at com.zimbra.cs.account.ProvUtil.initProvisioning(Pr ovUtil.java:378)
    at com.zimbra.cs.account.ProvUtil.main(ProvUtil.java: 1818)


    The other thing is that the Zimbra admin page is painfully slow. I am seeing from 10 to 15 seconds to execute any operation. SO... 10 seconds to search for a account, 10 seconds to open the account, 10 seconds to change tabs, 10 seconds to check the Out of office message box, 10 seconds to save... VERY SLOW. I am wondering if maybe the same thing that is making zmprov not run is a issue for the web interface. Also, zmprov in ldap mode is very slow as well. The box this is running on is not slow either, itís a dual xeon 3.0 dual core with 4GB of ram. Any assistance that anyone can provide would be very helpful.

    Thanks

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    What you describe is not normal behaviour for the Admin UI, it should be fast to load if it's on your LAN, you might have some other problem causing this. What is the HD setup on this server, any RAID? What do the following produce (run on the Zimbra server):

    Code:
    host `hostname`  <--backticks ot single quotes
    dig yourdomain.com mx
    dig yourdomain.com any
    post the output of those commands.

    Do you have an internal DNS server on the LAN? is this server behind a NAT router? Have you disabled Apparmor & the Firewall on the Zimbra server?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    aBs0lut3-z3r0 is offline New Member
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    we do have a internal DNS server on the lan. There is nothing really between our pc's and the mail server other than a router...


    Code:
    mailserv6:/usr/lib/YaST2/startup/common # host 'mailserv6'
    mailserv6.access-bank.com has address 192.168.4.6
    Code:
    ; <<>> DiG 9.3.4 <<>> access-bank.com mx
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 6438
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 1, ADDITIONAL: 2
    
    ;; QUESTION SECTION:
    ;access-bank.com.               IN      MX
    
    ;; ANSWER SECTION:
    access-bank.com.        14400   IN      MX      5 mailserv6.access-bank.com.
    
    ;; AUTHORITY SECTION:
    access-bank.com.        14400   IN      NS      ns1.access-bank.com.
    
    ;; ADDITIONAL SECTION:
    mailserv6.access-bank.com. 14400 IN     A       192.168.4.6
    ns1.access-bank.com.    14400   IN      A       192.168.4.5
    
    ;; Query time: 0 msec
    ;; SERVER: 192.168.4.5#53(192.168.4.5)
    ;; WHEN: Fri Apr 25 10:22:09 2008
    ;; MSG SIZE  rcvd: 109

    Code:
    ; <<>> DiG 9.3.4 <<>> access-bank.com any
    ;; global options:  printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 42898
    ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 2
    
    ;; QUESTION SECTION:
    ;access-bank.com.               IN      ANY
    
    ;; ANSWER SECTION:
    access-bank.com.        14400   IN      SOA     access-bank.com. dns.access-bank.com. 2007081306 172800 3600 1728000 172800
    access-bank.com.        14400   IN      NS      ns1.access-bank.com.
    access-bank.com.        14400   IN      MX      5 mailserv6.access-bank.com.
    
    ;; ADDITIONAL SECTION:
    ns1.access-bank.com.    14400   IN      A       192.168.4.5
    mailserv6.access-bank.com. 14400 IN     A       192.168.4.6
    
    ;; Query time: 0 msec
    ;; SERVER: 192.168.4.5#53(192.168.4.5)
    ;; WHEN: Fri Apr 25 10:22:38 2008
    ;; MSG SIZE  rcvd: 149
    Last edited by phoenix; 04-25-2008 at 08:36 AM.

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    This command should be typed as-is not with your hostname in there:

    Code:
    host `hostname`
    it's meant to check your hosts file. Could you post the output of that command again and your /etc/hosts file contents.

    Can you confirm that you have disabled Apparmor & the Firewall on the Zimbra server?

    Which router do you have?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    aBs0lut3-z3r0 is offline New Member
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    Ohh, sorry...

    mailserv6:~ # host 'hostname'
    Host hostname not found: 3(NXDOMAIN)


    Also forgot to mention the AppArmor and Firewall stuff...
    Anyway, the firewall is disabled and AppArmor is not installed.

    Here is the host file...

    127.0.0.1 localhost.localdomain localhost
    192.168.4.25 mailserv8.access-bank.com mailserv8
    192.168.4.29 mailserv6.access-bank.com mailserv6
    192.168.4.11 ns1.access-bank.com ns1
    192.168.4.124 mailserv6-old
    10.250.250.50 mailserv6.access-bank.com mailserv6


    as far as the raid setup, its a raid5 array on a ibm iSCSI san... and the router is a cisco 1600 series...
    Last edited by aBs0lut3-z3r0; 04-25-2008 at 09:11 AM.

  6. #6
    phoenix is online now Zimbra Consultant & Moderator
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    OK, according to your DNS records the IP of your mailserv6 is 192.168.4.6 and the hosts file has 192.168.4.29 - you need to have the same IP in the hosts file as you have in the DNS.

    Your RAID5 is not really recommended for a mail server, the best performance would be with a RAID10 set-up. ANyway, modify the hosts file and see how you get on with that.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    phoenix is online now Zimbra Consultant & Moderator
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    I forgot to add, you should also remove this line from the hosts file:
    Code:
    10.250.250.50 mailserv6.access-bank.com mailserv6
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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