shared folder mail reply wrong attachment and wrog from adress

[t.goetten]

hi,

since i set up a shared mailbox, which is accessable for 3 users, i figured out some problems in replying to e-mails recieved for this (shared) mailbox.

my "solution" to use different "From:" adresses (e.g. to use the e-mail adress of the shared folder), i configured "accounts" for each user , who has access to the shared mailbox, within the web client. this worked, somehow and in most cases (i thought)!

when a user tries to reply to a shared folder inbox mail, he can choose which account to use for the answer (his, or the shared folder). today i noticed, that this is being TOTALLY ignored, which means that whatever account i choose, the account originally ment for the shared folder inbox (info@...) is used, not the user account!

adress for received mails which go to the shared folder : info@....
personal adress / user account : <username>@...

it's getting worser when a user tries to answer to an shared folder inbox mail. during the process of composing the answer, attachted files (pdf, txt) are (re)opened correctly. but, the reciepient gets a different attachment! mostly some realy old e-mails (random) as html attachment. this happens if a user answers with his account / idetity AND with the shared folder inbox identity (info@...).

since i found no bug in zimbra bugzilla, i decided to first post my problem here. maybe there is something misconfigured ? today i'm going to update to 5.0.5. if this fixes the problem, i surely post this here!

greetingz
thomas

su - zimbra
zmcontrol -v
Release 5.0.4_GA_2101.UBUNTU6_64 UBUNTU6_64 FOSS edition

[phoenix]

Have you tried using the 'Persona' feature? Go to the user preferences then Accounts/Add Persona and see if that does what you need.

[t.goetten]

Originally Posted by phoenix

Have you tried using the 'Persona' feature? Go to the user preferences then Accounts/Add Persona and see if that does what you need.

correct me if i'm wrong but this feature is NOT available @ opensource / community edition?! i did not find this anywhere

[phoenix]

Of course it's available in the OSS version, log in to a user mailbox then go to the Preferences tab, Accounts tab then Add Persona.

[t.goetten]

ok, then we both ment the same! this is already done and described above. since i'm using the german version i used the wrong "name", but i meant persona!

i did the upgrade and, after samba and posix things were cleaned out, the upgrade worked flawlessly. but, the problem persists!

any idea?

[t.goetten]

appendix : after the upgrade, attachment sending "on-behalf-of" works.

the persona problem persists :-(

i also found a bug which kinda covers my problem : 23693

i hope this will get fixed very soon :-)

[conny]

Hi,
I'm having the exact same problem. Did you hear anything new on that matter?

Cheers!
Conny