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Thread: [SOLVED] mailbox is dead

  1. #1
    danny.sierra@omtech.net's Avatar
    danny.sierra@omtech.net is offline Trained Alumni
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    Default [SOLVED] mailbox is dead

    Hi guys i got a big issue, i was tunning my zimbra using this doc: Performance Tuning Guidelines for Large Deployments - Zimbra :: Wiki

    in the mailbox part i did

    zmlocalconfig -e mailboxd_java_options="-client -XX:NewRatio=2 -XX:MaxPermSize=128m -Djava.awt.headless=true -XX:SoftRefLRUPolicyMSPerMB=1 -XX:+UseParallelGC"

    and my mailbox is dead, is there a way to reset this config?

    I got a zimbra 5.0.4 on suse 10.1 thanks

  2. #2
    mmorse's Avatar
    mmorse is offline Moderator
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    What's the errors you get in your logs when you startup/when it crashes?
    Does it work fine if you remove the ParallelGC?
    zmlocalconfig -e mailboxd_java_options="-client -XX:NewRatio=2 -Djava.awt.headless=true -XX:MaxPermSize=128m -XX:SoftRefLRUPolicyMSPerMB=1"

  3. #3
    danny.sierra@omtech.net's Avatar
    danny.sierra@omtech.net is offline Trained Alumni
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    Found the problem but it gaves me a lot of work to do :s

    it was a miss typing error but here is a little guide if you guys got similar problems

    the problem was that my mailbox can't start, so first i go to /var/log/zimbra.log

    i found this:

    syncmail:/opt/zimbra/openldap/bin # tail /var/log/zimbra.log
    Apr 16 18:28:22 syncmail zmmailboxdmgr[15848]: start requested
    Apr 16 18:28:22 syncmail zmmailboxdmgr[15848]: checking if another instance of manager is already running
    Apr 16 18:28:22 syncmail zmmailboxdmgr[15848]: stale pid 10432 found in /opt/zimbra/log/zmmailboxd.pid: No such process
    Apr 16 18:28:22 syncmail zmmailboxdmgr[15848]: assuming no other instance is running
    Apr 16 18:28:22 syncmail zmmailboxdmgr[15849]: wrote manager pid 15849 to /opt/zimbra/log/zmmailboxd.pid
    Apr 16 18:28:22 syncmail zmmailboxdmgr[15849]: manager started mailboxd/JVM with pid 15850
    Apr 16 18:28:22 syncmail zmmailboxdmgr[15849]: manager woke up from wait on mailboxd/JVM with pid 15850
    Apr 16 18:28:22 syncmail zmmailboxdmgr[15849]: manager started mailboxd/JVM with pid 15852
    Apr 16 18:28:22 syncmail zmmailboxdmgr[15849]: manager woke up from wait on mailboxd/JVM with pid 15852
    Apr 16 18:28:22 syncmail zmmailboxdmgr[15849]: mailboxd/JVM exited twice in 0 seconds (tolerance=60)


    so as you can see JVM is not starting, what i do after is to check out: /opt/zimbra/log/zmmailboxd.out

    here i found the error:

    Unrecognized VM option 'SoftRefLRUPolicyMSPerlMB=1'
    Could not create the Java virtual machine.

    seems like i like to Perl something there, so what i did was as zimbra user:

    zmlocalconfig -e mailboxd_java_options="-client -XX:NewRatio=2 -XX:MaxPermSize=128m -Djava.awt.headless=true -XX:SoftRefLRUPolicyMSPerMB=1 -XX:+UseParallelGC"


    and look if i miss type anything else, after it, i zmcontrol stop/start

    and all gets back

    this cost me a little stress because i was lookin for the error:


    Apr 16 18:20:54 syncmail zmmailboxdmgr[12764]: status requested
    Apr 16 18:20:54 syncmail zmmailboxdmgr[12764]: stale pid 10432 found in /opt/zimbra/log/zmmailboxd.pid: No such process
    Apr 16 18:20:54 syncmail zmmailboxdmgr[12764]: assuming no other instance is running
    Apr 16 18:20:54 syncmail zmmailboxdmgr[12764]: no manager process is running

    but not to the VM error, that's why i was lost :s i hope this thread helps someone else is a simple error but gives you a lot of work if you don't know what are you doing :s so good luck guys

  4. #4
    mmorse's Avatar
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    Gotta love what happens when you throw in an extra l (ell)
    -XX:SoftRefLRUPolicyMSPerlMB=1 vs the correct -XX:SoftRefLRUPolicyMSPerMB=1
    marking thread solved

  5. #5
    danny.sierra@omtech.net's Avatar
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    Yeah, well a little stress is good for my health some times hahahahaha

  6. #6
    randy.black is offline New Member
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    Default Sort of the same issue

    My Zimbra services all stopped responding. My phone was on vibrate, so I didn't get the SMS alerts till users were starting to hit the box...thats my problem.

    The Zimbra issue is this:

    I started to see this and chase it down;

    Jun 15 01:01:32 mailhost zmmailboxdmgr[31000]: stale pid 7363 found in /opt/zimbra/log/zmmailboxd.pid: No such process
    Jun 15 01:01:32 mailhost zmmailboxdmgr[31034]: stale pid 7363 found in /opt/zimbra/log/zmmailboxd.pid: No such process
    Jun 15 01:02:04 mailhost zmmailboxdmgr[31286]: stale pid 7363 found in /opt/zimbra/log/zmmailboxd.pid: No such process
    Jun 15 01:02:44 mailhost zmmailboxdmgr[31818]: stale pid 7363 found in /opt/zimbra/log/zmmailboxd.pid: No such process

    then I looked right above that and found this;

    Jun 15 01:01:06 mailhost zmmailboxdmgr[7363]: manager woke up from wait on mailboxd/JVM with pid 7364
    Jun 15 01:01:06 mailhost zmmailboxdmgr[7363]: manager started mailboxd/JVM with pid 30526
    Jun 15 01:01:31 mailhost zmmailboxdmgr[7363]: manager woke up from wait on mailboxd/JVM with pid 30526

    so i poked around and found this;

    Jun 15 01:01:06 mailhost zmmailboxdmgr[7363]: manager woke up from wait on mailboxd/JVM with pid 7364
    Jun 15 01:01:06 mailhost zmmailboxdmgr[7363]: manager started mailboxd/JVM with pid 30526
    Jun 15 01:01:31 mailhost zmmailboxdmgr[7363]: manager woke up from wait on mailboxd/JVM with pid 30526
    Jun 15 01:01:31 mailhost zmmailboxdmgr[7363]: mailboxd/JVM exited twice in 25 seconds (tolerance=60)

    my current config looks like this -

    mailboxd_java_options = -client -XX:NewRatio=2 -XX:MaxPermSize=128m -Djava.awt.headless=true -XX:SoftRefLRUPolicyMSPerMB=1 -XX:+UseParallelGC

    Any help on why this occurred would be great.

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