[SOLVED] mailbox is dead

[danny.sierra@omtech.net]

Hi guys i got a big issue, i was tunning my zimbra using this doc: Performance Tuning Guidelines for Large Deployments - Zimbra :: Wiki

in the mailbox part i did

zmlocalconfig -e mailboxd_java_options="-client -XX:NewRatio=2 -XX:MaxPermSize=128m -Djava.awt.headless=true -XX:SoftRefLRUPolicyMSPerMB=1 -XX:+UseParallelGC"

and my mailbox is dead, is there a way to reset this config?

I got a zimbra 5.0.4 on suse 10.1 thanks

[mmorse]

What's the errors you get in your logs when you startup/when it crashes?
Does it work fine if you remove the ParallelGC?
zmlocalconfig -e mailboxd_java_options="-client -XX:NewRatio=2 -Djava.awt.headless=true -XX:MaxPermSize=128m -XX:SoftRefLRUPolicyMSPerMB=1"

[danny.sierra@omtech.net]

Found the problem but it gaves me a lot of work to do :s

it was a miss typing error but here is a little guide if you guys got similar problems

the problem was that my mailbox can't start, so first i go to /var/log/zimbra.log

i found this:

syncmail:/opt/zimbra/openldap/bin # tail /var/log/zimbra.log
Apr 16 18:28:22 syncmail zmmailboxdmgr[15848]: start requested
Apr 16 18:28:22 syncmail zmmailboxdmgr[15848]: checking if another instance of manager is already running
Apr 16 18:28:22 syncmail zmmailboxdmgr[15848]: stale pid 10432 found in /opt/zimbra/log/zmmailboxd.pid: No such process
Apr 16 18:28:22 syncmail zmmailboxdmgr[15848]: assuming no other instance is running
Apr 16 18:28:22 syncmail zmmailboxdmgr[15849]: wrote manager pid 15849 to /opt/zimbra/log/zmmailboxd.pid
Apr 16 18:28:22 syncmail zmmailboxdmgr[15849]: manager started mailboxd/JVM with pid 15850
Apr 16 18:28:22 syncmail zmmailboxdmgr[15849]: manager woke up from wait on mailboxd/JVM with pid 15850
Apr 16 18:28:22 syncmail zmmailboxdmgr[15849]: manager started mailboxd/JVM with pid 15852
Apr 16 18:28:22 syncmail zmmailboxdmgr[15849]: manager woke up from wait on mailboxd/JVM with pid 15852
Apr 16 18:28:22 syncmail zmmailboxdmgr[15849]: mailboxd/JVM exited twice in 0 seconds (tolerance=60)


so as you can see JVM is not starting, what i do after is to check out: /opt/zimbra/log/zmmailboxd.out

here i found the error:

Unrecognized VM option 'SoftRefLRUPolicyMSPerlMB=1'
Could not create the Java virtual machine.

seems like i like to Perl something there, so what i did was as zimbra user:

zmlocalconfig -e mailboxd_java_options="-client -XX:NewRatio=2 -XX:MaxPermSize=128m -Djava.awt.headless=true -XX:SoftRefLRUPolicyMSPerMB=1 -XX:+UseParallelGC"


and look if i miss type anything else, after it, i zmcontrol stop/start

and all gets back

this cost me a little stress because i was lookin for the error:


Apr 16 18:20:54 syncmail zmmailboxdmgr[12764]: status requested
Apr 16 18:20:54 syncmail zmmailboxdmgr[12764]: stale pid 10432 found in /opt/zimbra/log/zmmailboxd.pid: No such process
Apr 16 18:20:54 syncmail zmmailboxdmgr[12764]: assuming no other instance is running
Apr 16 18:20:54 syncmail zmmailboxdmgr[12764]: no manager process is running

but not to the VM error, that's why i was lost :s i hope this thread helps someone else is a simple error but gives you a lot of work if you don't know what are you doing :s so good luck guys

[mmorse]

Gotta love what happens when you throw in an extra l (ell)
-XX:SoftRefLRUPolicyMSPerlMB=1 vs the correct -XX:SoftRefLRUPolicyMSPerMB=1
marking thread solved

[danny.sierra@omtech.net]

Yeah, well a little stress is good for my health some times hahahahaha

[randy.black]

My Zimbra services all stopped responding. My phone was on vibrate, so I didn't get the SMS alerts till users were starting to hit the box...thats my problem.

The Zimbra issue is this:

I started to see this and chase it down;

Jun 15 01:01:32 mailhost zmmailboxdmgr[31000]: stale pid 7363 found in /opt/zimbra/log/zmmailboxd.pid: No such process
Jun 15 01:01:32 mailhost zmmailboxdmgr[31034]: stale pid 7363 found in /opt/zimbra/log/zmmailboxd.pid: No such process
Jun 15 01:02:04 mailhost zmmailboxdmgr[31286]: stale pid 7363 found in /opt/zimbra/log/zmmailboxd.pid: No such process
Jun 15 01:02:44 mailhost zmmailboxdmgr[31818]: stale pid 7363 found in /opt/zimbra/log/zmmailboxd.pid: No such process

then I looked right above that and found this;

Jun 15 01:01:06 mailhost zmmailboxdmgr[7363]: manager woke up from wait on mailboxd/JVM with pid 7364
Jun 15 01:01:06 mailhost zmmailboxdmgr[7363]: manager started mailboxd/JVM with pid 30526
Jun 15 01:01:31 mailhost zmmailboxdmgr[7363]: manager woke up from wait on mailboxd/JVM with pid 30526

so i poked around and found this;

Jun 15 01:01:06 mailhost zmmailboxdmgr[7363]: manager woke up from wait on mailboxd/JVM with pid 7364
Jun 15 01:01:06 mailhost zmmailboxdmgr[7363]: manager started mailboxd/JVM with pid 30526
Jun 15 01:01:31 mailhost zmmailboxdmgr[7363]: manager woke up from wait on mailboxd/JVM with pid 30526
Jun 15 01:01:31 mailhost zmmailboxdmgr[7363]: mailboxd/JVM exited twice in 25 seconds (tolerance=60)

my current config looks like this -

mailboxd_java_options = -client -XX:NewRatio=2 -XX:MaxPermSize=128m -Djava.awt.headless=true -XX:SoftRefLRUPolicyMSPerMB=1 -XX:+UseParallelGC

Any help on why this occurred would be great.