IMAP server closed the connection, Error Code: 0x800CCCDD

[maumar]

My customer got:
IMAP server closed the connection. This can occur if you leave the
connection idle for too long.

Account: .....
mailz.xxx.it: IMAP4rev1 server terminating connection.
Protocol: IMAP
Server: 192.168.x.x
Port: 143
Error Code: 0x800CCCDD.

Timeout configured n outlook is the max allowed: 10 minutes. This happen before 10 minutes of inactivity.

-m

[uxbod]

What version of Outlook and have you checked your Log Files - Zimbra :: Wiki for any error messages ?

[maumar]

Originally Posted by uxbod

What version of Outlook and have you checked your Log Files - Zimbra :: Wiki for any error messages ?

outlook 2007
Zimbra NE 5.0.4 Centos4

error:
2008-04-16 14:05:07,316 INFO [ImapServer-51744] [] ProtocolHandler - Exception occurred while handling connection
java.net.SocketException: Broken pipe
at java.net.SocketOutputStream.socketWrite0(Native Method)
at java.net.SocketOutputStream.socketWrite(SocketOutp utStream.java:92)
at java.net.SocketOutputStream.write(SocketOutputStre am.java:136)
at java.io.BufferedOutputStream.flushBuffer(BufferedO utputStream.java:65)
at java.io.BufferedOutputStream.flush(BufferedOutputS tream.java:123)
at com.zimbra.cs.imap.TcpImapHandler.sendLine(TcpImap Handler.java:294)
at com.zimbra.cs.imap.ImapHandler.sendResponse(ImapHa ndler.java:3449)
at com.zimbra.cs.imap.ImapHandler.sendOK(ImapHandler. java:3436)
at com.zimbra.cs.imap.ImapHandler.doLOGOUT(ImapHandle r.java:933)
at com.zimbra.cs.imap.ImapHandler.executeRequest(Imap Handler.java:438)
at com.zimbra.cs.imap.TcpImapHandler.processCommand(T cpImapHandler.java:151)
at com.zimbra.cs.tcpserver.ProtocolHandler.processCon nection(ProtocolHandler.java:160)
at com.zimbra.cs.tcpserver.ProtocolHandler.run(Protoc olHandler.java:128)
at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Wo rker.run(Unknown Source)
at java.lang.Thread.run(Thread.java:619)
2008-04-16 14:05:07,318 INFO [ImapServer-51744] [] ProtocolHandler - Handler exiting normally

but i think this not an error
i try to install outlook conenctor
maybe timeout error will vanish
-m

[Mark Daniel]

Originally Posted by maumar

My customer got:
IMAP server closed the connection. This can occur if you leave the
connection idle for too long.

Account: .....
mailz.xxx.it: IMAP4rev1 server terminating connection.
Protocol: IMAP
Server: 192.168.x.x
Port: 143
Error Code: 0x800CCCDD.

Timeout configured n outlook is the max allowed: 10 minutes. This happen before 10 minutes of inactivity.

-m

I've been wrestling with this issue for months now with a particular user (who happens to be in a remote location, which I thought was part of the cause). I resolved it with something embarrassingly simple: I recreated her Outlook profile. Somehow, the Outlook profile had some form of corruption buried within it, which was causing IMAP timeouts. Hrmph!