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Thread: Panic!! Email not showing up, quota is half full

  1. #1
    rwcanary is offline Loyal Member
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    Exclamation Panic!! Email not showing up, quota is half full

    I finally got everything going on my zimbra so I let one of our newer customers over onthe zimbra to try it out.

    But I can't see his email (and can't either). He has 10 Meg quota and he is showing 5.2M used. I reindexed the mail box and showed about 35 messages being reindexed. But they don't show up for downloading or via the web interface.

    Suggestions?!?!
    --
    robert
    Robert Canary
    OCDirect Electrical-Datacomm

  2. #2
    mmorse's Avatar
    mmorse is offline Moderator
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    Have you used a IMAP thick-client lately?
    connect & compress/purge/etc the trash

  3. #3
    uxbod's Avatar
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    or the M$ wording is expunge ?

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    mmorse's Avatar
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    I guess the question is:

    Are you in trying to find the messages? (what I would guess by the word panic when I re-read your post - but that's not solved by trash cleanup)
    OR
    Are you worried cuz the system is telling you there's more messages when there aren't (showing of half quota used & indexing more messages then you see - this is what might be solved by trash cleanup & what I originally thought you might be referring to by your mention of quota)

  5. #5
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by uxbod View Post
    or the M$ wording is expunge ?
    I'm afraid we can't blame Microsoft for this one, it's in the IMAP RFC 3501.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  6. #6
    rwcanary is offline Loyal Member
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    Default Thanks for the quick response guys

    I see nothing in any of the folders except two messages there only text no attachments.

    The quota indicator shows it is half full, but nothing is pulling up on the interface, and nothing will download via pop3.
    Robert Canary
    OCDirect Electrical-Datacomm

  7. #7
    rwcanary is offline Loyal Member
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    Exclamation Expunge via IMAP Client (Thunderbird)

    That didn't work.

    Where is the mail stored at on the server anyway?

    --
    robert
    Robert Canary
    OCDirect Electrical-Datacomm

  8. #8
    uxbod's Avatar
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    have a look under /opt/zimbra/store

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    uxbod's Avatar
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    Quote Originally Posted by phoenix View Post
    I'm afraid we can't blame Microsoft for this one, it's in the IMAP RFC 3501.
    your so cheeky but correct

  10. #10
    rwcanary is offline Loyal Member
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    Question Yes I see something ...

    Hahahaha, <big Grin>

    Well Okay,.... I sure miss the days of the simple mail files.

    So when you say to "Expunge" are you suggesting to delete these? Will simply deleteing them suffice or is there something I need to do via zimbra?

    --
    robert
    Robert Canary
    OCDirect Electrical-Datacomm

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