Results 1 to 9 of 9

Thread: GetMiniCalRequest Method Error

  1. #1
    LMStone's Avatar
    LMStone is offline Moderator
    Join Date
    Sep 2006
    Location
    477 Congress Street | Portland, ME 04101
    Posts
    1,374
    Rep Power
    10

    Default GetMiniCalRequest Method Error

    Some users are getting this error message almost every time they click on any part of Zimbra (new email, calendar, for example).


    A network service error has occurred. msg: system failure: java.lang.IllegalArgumentException: host parameter is null
    code: service.FAILURE
    method: GetMiniCalRequest
    detail: soap:Receiver
    trace: btpool0-902:1207751130302:7374105e707b66b9

    Might this be bug 25804? And if so, what can we do short of waiting for 5.0.5?
    Last edited by LMStone; 04-09-2008 at 08:54 AM.

  2. #2
    mmorse's Avatar
    mmorse is offline Moderator
    Join Date
    May 2006
    Location
    USA
    Posts
    6,242
    Rep Power
    21

    Default

    Start by:
    zmprov ma user@domain.com zimbraPrefCalendarAlwaysShowMiniCal FALSE
    & see if that gets rid of the error

    Then on an account you can afford some troubleshooting time on (with it set to TRUE) open debug/dev mode: Web Client URL Tricks - Zimbra :: Wiki
    https:// server.zimbra.com/?dev=1
    It can take a while, be patient - then have a look at the GetMiniCalRequest

    So we can get some more output in the mailbox.log you might also:
    zmprov aal user@domain.com zimbra.soap debug

  3. #3
    LMStone's Avatar
    LMStone is offline Moderator
    Join Date
    Sep 2006
    Location
    477 Congress Street | Portland, ME 04101
    Posts
    1,374
    Rep Power
    10

    Default

    Thanks for the fast reply!

    If I run:
    zmprov ma user@domain.com zimbraPrefCalendarAlwaysShowMiniCal FALSE

    will that remove the minicalendar from the user's UI?

    I just want manage end users' expectations before we start making these kinds of big changes.

    Thanks!
    Mark

  4. #4
    mmorse's Avatar
    mmorse is offline Moderator
    Join Date
    May 2006
    Location
    USA
    Posts
    6,242
    Rep Power
    21

    Default

    Quote Originally Posted by LMStone View Post
    Thanks for the fast reply!
    If I run:
    zmprov ma user@domain.com zimbraPrefCalendarAlwaysShowMiniCal FALSE

    will that remove the minicalendar from the user's UI?
    Yes, it disables the mini-cal in the lower left corner.

  5. #5
    LMStone's Avatar
    LMStone is offline Moderator
    Join Date
    Sep 2006
    Location
    477 Congress Street | Portland, ME 04101
    Posts
    1,374
    Rep Power
    10

    Default

    Quote Originally Posted by mmorse View Post
    Yes, it disables the mini-cal in the lower left corner.
    Hi Mike,

    Well, actually running that zmprov command disabled the entire calendaring function within ZCS for that user account.

    Sounds like we should open an official support ticket, yes?

    Thanks,
    Mark

  6. #6
    mmorse's Avatar
    mmorse is offline Moderator
    Join Date
    May 2006
    Location
    USA
    Posts
    6,242
    Rep Power
    21

    Default

    That's odd, you sure you did zimbraPrefCalendarAlwaysShowMiniCal & not zimbraFeatureCalendarEnabled FALSE?

    zmprov ga user@domain.com | grep Calendar

    Anything in the logs after turning on debug?

    By all means if you need someone to have a look do open a ticket.

  7. #7
    LMStone's Avatar
    LMStone is offline Moderator
    Join Date
    Sep 2006
    Location
    477 Congress Street | Portland, ME 04101
    Posts
    1,374
    Rep Power
    10

    Default

    Hi Mike,

    Well, I'm a big chicken when it comes to zmprov commands, so I cut 'n pasted from your post. :-)

    We have not yet turned on debugging. On a whim, we asked the users to clear their browsers' caches, then we turned the minicals back on (using the up arrow to get the command prompt history and changing FALSE to TRUE).

    The problem seems to have gone away now, so we have something to try if any other users report this issue.

    The only two remaining issues are that compose/reply/forward new windows are very slow to load, and on several browser/OS combinations the initial login window is also very slow to load.

    For the former issue, we have asked users to turn off the Composing preference to do composing in a new window.

    For the latter, we just hit the Stop button on the browser followed by the Reload button and the login dialog box appears immediately.

    Well, there is one other issue...

    A number of our users have called to complain that the Froggy theme from ZCS 4.5 is gone. Not sure I can open a support ticket on that one, but perhaps an RFE in Bugzilla...

    All the best, and as always, thank you so much for your fast replies here--it is much appreciated!

    Mark

  8. #8
    mmorse's Avatar
    mmorse is offline Moderator
    Join Date
    May 2006
    Location
    USA
    Posts
    6,242
    Rep Power
    21

    Default

    Quote Originally Posted by LMStone View Post
    Hi Mike,
    Well, I'm a big chicken when it comes to zmprov commands, so I cut 'n pasted from your post. :-)

    Quote Originally Posted by LMStone View Post
    We have not yet turned on debugging. On a whim, we asked the users to clear their browsers' caches, then we turned the minicals back on (using the up arrow to get the command prompt history and changing FALSE to TRUE).
    The problem seems to have gone away now, so we have something to try if any other users report this issue.
    I see you did open a ticket, don't forget to let support know if you're comfortable with closing it for now.
    Quote Originally Posted by LMStone View Post
    The only two remaining issues are that compose/reply/forward new windows are very slow to load,
    -snip-
    For the former issue, we have asked users to turn off the Composing preference to do composing in a new window.
    Kinda known & we've done some things to help (can't find the bugs right now).
    Quote Originally Posted by LMStone View Post
    and on several browser/OS combinations the initial login window is also very slow to load.
    -snip-
    For the latter, we just hit the Stop button on the browser followed by the Reload button and the login dialog box appears immediately.
    Ya I saw your convo over at Memory Management Techniques?

    Quote Originally Posted by LMStone View Post
    Well, there is one other issue...
    A number of our users have called to complain that the Froggy theme from ZCS 4.5 is gone. Not sure I can open a support ticket on that one, but perhaps an RFE in Bugzilla...
    Sure, make an RFE - we're also making a bigger push for the community to skin or perhaps you can take a stab at it (fire up Zimbra Desktop and start tweaking colors on an existing skin)
    Quote Originally Posted by LMStone View Post
    All the best, and as always, thank you so much for your fast replies here--it is much appreciated!
    Mark
    Anytime!

  9. #9
    LMStone's Avatar
    LMStone is offline Moderator
    Join Date
    Sep 2006
    Location
    477 Congress Street | Portland, ME 04101
    Posts
    1,374
    Rep Power
    10

    Default

    Thanks Mike,

    We've had several users with the minical issue; I'd like to have a 24-hour period with no errors, and then I'll ask support to close the ticket with our workaround on clearing the browser cache.

    On the login window not populating the first time, and WRT my other post on performance tweaks (thanks Zimbra for updating that article to include ZCS 5 items), I discovered that the ZCS 5 migration carried over some of our 32-bit, >4GB RAM tweaks, like reducing memory percentage allocated to MySQL and other items.

    We've gone through a lot of the settings with a fine-toothed comb and made some changes. We'll do a zmcontrol restart in the wee hours tonight and see what happens tomorrow.

    Guess you'll be typing those suggested zmprov commands with a bit more care now that you know we all are cutting and pasting them, eh? :-)

    All the best,
    Mark

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Zimbra fails after working for 2 weeks
    By Linsys in forum Administrators
    Replies: 10
    Last Post: 10-07-2008, 12:42 AM
  2. Replies: 20
    Last Post: 03-18-2008, 05:37 AM
  3. [SOLVED] Debian Etch 32 / 64: MTA not working
    By xflip in forum Installation
    Replies: 2
    Last Post: 01-18-2008, 04:58 AM
  4. M3 problem with shares
    By titangears in forum Users
    Replies: 4
    Last Post: 01-12-2006, 01:01 PM
  5. Building native libraries on MacOS X
    By ajmas in forum Developers
    Replies: 3
    Last Post: 10-14-2005, 11:00 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •